Toshiba CIX-SG-CCACD-VB manual To turn Auto Scroll On or Off, To Use Auto Scroll Off Options

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Status Features

Status Display

To turn Auto Scroll On or Off

Press Feature to toggle Auto Scroll On and Off. When it is Off, you can manually scroll through the groups.

To Use Auto Scroll Off Options

When Auto Scroll is Off, you can manually scroll through the groups.

Press Scroll to view the next group. Each time you press Scroll, the next group displays.

Press Mode to change the direction of the scrolling (forward/backward).

To set the Auto Scroll Interval

1.Press Feature to toggle Auto Scroll On.

2.When you turn Auto Scroll On, press Scroll to view the scroll interval.

3.Press Scroll to increment the seconds for scrolling higher or press Mode to increment the scroll time lower.

To Use Auto Scroll On Options

Auto Scroll On

Auto Scroll Off

Auto Scroll On

Scroll Interval: 08 A 1/4 CW2

Feature toggles Auto Scroll On and Off. When it is Off, you can manually scroll through the groups.

Press Scroll to view the next group.

Press Mode to change the direction of the scrolling (forward/backward).

Strata CIX ACD Agent/Supervisor Telephone 05/06

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Contents ACD Agent/Supervisor Telephone User Guide Publication Information Toshiba America Information SYSTEMS, INC. Tais Toshiba America Information Systems, Inc Contents Call Features Introduction Calls attention to important instructions or information ConventionsCD-ROMs Related Documents/MediaIntroduction ACD Agent Grand TourACD Telephone ACD Group Supervisor4886$/6 $& Flexible Buttons Extension Number Buttons Tones Agent Telephone StatusLogging In/Out Status FeaturesTo Log To Log Out of all groups To become Available Unavailable and AvailableTo Log Out of one or more groups To end Wrap Up Time End Wrap Up TimeTo Display Status for an Agent Status DisplayTo Display Status for a Group or a Queue To Use Auto Scroll On Options To turn Auto Scroll On or OffTo Use Auto Scroll Off Options To set the Auto Scroll IntervalTo change ACD shift mode Shift ModeSupervisor Only Feature To view Alarms Queue AlarmsStatus Features Feature Interaction Call FeaturesTo place calls on Hold Answering CallsHold To answer an ACD callTo Pick up an ACD call ringing at another station ACD Call PickupTo call your Supervisor for Help ACD HelpTo answer an Agent’s call for Help Agent Assistance Help CallTo Enter a Work Unit Code Work UnitsTo Monitor a call To cancel MonitoringCall Monitoring/Join Call To Join a call ACD IndexIndex ~ W Index