Status Features
Logging In/Out
When you log out, the ACD features are deactivated on your telephone, but the regular features still continue to work. For example, you can use the ACD Call button to make and receive
The Log In/Out LED turns off and your telephone is logged out of the ACD Group. After all Agents have Logged Out, new ACD calls are redirected to the
For example, if it is time for your ACD shift to end, but calls are continuing to arrive into the ACD queue, the Supervisor can invoke the End Shift procedure to
To Log In
1.Press ACD Call + Log In/Out. The Log In/Out LED flashes red and Entry Tone (four fast beeps) plays.
2.Enter your Agent or Supervisor ID code + #.
Enter Agent ID:
XXXXXXXX
Important! The Supervisor log in ID code should be kept confidential to prevent unauthorized use of Supervisor features.
3.Enter your password + #.
...or press # if no password is assigned.
4.Enter the ACD group number + #. To enter additional groups, wait a few seconds (prompt shown on the right reappears), enter another group number + #. Repeat until you have completed group entries.
...or press * to enter all assigned groups.
Enter Password:
XXXXXXXX
Enter Group ID: <group name>
Logged in To: <group name>
Logged in To: All Groups
8 | Strata CIX ACD Agent/Supervisor Telephone 05/06 |