Important! Do not enter the same group number twice during log in. The first entry logs in, if you enter it a second time, you will log out and the display shown right appears.
Status Features
Logging In/Out
Logged Out Of <group name>
5. (Supervisor Only) If you want to take calls as an Agent
while logged in, press 1 if you don’t want to take calls |
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as an Agent |
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...or press 2 if you want to take calls as an Agent. |
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1 Do Not Answer | ||
2 Answer Calls | ||
Reject tone plays if unsuccessful. |
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The LCD shows the logged in group(s), shown right. |
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Logged In To: | ||
This display remains for five seconds or until you hang | ||
<group name> | ||
up. The Log In/Out LED turns steady red. | ||
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Repeat this process for each group that you are logged |
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into. |
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If you pressed * in the previous step, when pressing |
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1 or 2 in this step applies to all groups that you are |
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logging into. |
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If unsuccessful, an error message displays (shown |
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Invalid ID | ||
right) for five seconds or until you hang up. Error | ||
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message may say “Invalid Passcode” instead. |
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To Log Out of all groups |
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1. While idle, press Log In/Out. The LCD prompts you |
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Log Out ALL? | ||
(shown right). | ||
OK Cancel | ||
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2.Press the OK Soft Key to log out of all groups or press the Cancel Soft Key to cancel the log out. If you
pressed the OK Soft Key to Log Out, the LED turns off, indicating you logged out of all groups.
Strata CIX ACD Agent/Supervisor Telephone 05/06 | 9 |