Mitel 5330, 5340 manual Call Forward Override, Call History

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5330/5340 IP Phones – User Guide

Call Forward - Override

To override Call Forward and ring a station:

1.Lift the handset.

2.Dial the appropriate feature access code.

3.Dial the extension number.

Call History

Call History keeps track of the names (if available) and telephone numbers of missed calls, answered incoming external calls, and outgoing external calls. Once enabled on your phone by your system administrator, it functions automatically.

To display the call history, and view call detail:

1.Press the Call History feature key. The total number of missed calls is displayed in brackets (), the number of new missed calls is indicated with a *.

2.To browse though the list of missed calls, press the Yes softkey, followed by the (UP) and (DOWN) keys to scroll through the list.

To view answered or outgoing calls, press the No softkey (once for Answered, twice for Outgoing), followed by the (UP) and (DOWN) keys to scroll through the list.

3.To view the number of the call, press the Details softkey.

To return a call:

1.Display the call you want to return.

2.Do one of the following:

•If the call is internal, and the caller name is known, press the Call sofkkey. For unknown numbers, the Call option is not displayed.

•If the call is external, and you normally need to precede external calls with a digit such as 9, it is likely that your system administrator has programmed your system to insert the 9 for you. In this case, pressing the Call softkey initiates the call immediately. Sometimes the system will be unable to complete the dialing automatically. When this happens, you can edit the dialed digits manually by pressing the <— (Clear) softkey. Use the <— (Clear) softkey to delete the left- most digit, and then type the digits to insert them. When you have the dial string edited to suit your needs, press the Call softkey to dial the number.

To delete all missed, answered, or outgoing call logs:

1.After selecting the type of logs you wish to delete, press the Delete All softkey.

2.Confirm that you do want to delete all items by pressing the Yes softkey.

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Contents Mitel 5330 IP and 5340 IP Phones User Guide Trademarks example only Table of Contents Setting UP Your Contact List 5340 only Using Other Features Using Your Phone with the 5310 IP Conference Unit 5330 IP Phone About Your PhoneFeature Function Elements of Your Phone5340 IP Phone Mute enables Mute, which allows you to temporarily turn When indicator is It means that Ring/Message indicatorsFor Users on Resilient 3300 ICP Systems Mitel Line Interface ModuleAdjust the viewing angle Tips for Your Comfort and SafetyDont cradle the handset Protect your hearingUsing Your Default Phone Window and Keys Getting Started with Your Phone5330 IP Phone Window Programming the keys, see Programming Features on Your Keys 5330 IP Phone Default Window and Keys Feature FunctionUsing Your Phone Applications Using the Settings Application Tips for Setting up your Phone Getting HelpPress Key Icons Specify User Information Customizing Your PhonePress User Information Press Edit Name Press Edit NumberSpecify Language Specify Display Brightness and ContrastPress Brightness and Contrast Specify Text Size Specify Audio Feedback OptionsSpecify Call Notification Behavior Adjust the RingerPress Call Notification Press SuperkeyPress Screen Saver Enable a Screen Saver 5340 onlyEnable URL Displays on your Phone Enable PC ConnectivityProgram Receipt of External Messaging Configuring the PC Companion Application on Your Phone Using the PC Companion ApplicationInstalling the PC Companion Application About the PC Companion ApplicationOpening the PC Companion Application Select Telephone Feature from the Feature list Programming Feature Keys Using the PC Companion ApplicationClearing, Editing or Copying Key Programming Programing Features on Your Keys Tips on Programming FeaturesSettings key DND Feature Default LabelFeature Default Label Press View Features Program Feature Keys Using the Settings ApplicationPress Programmable Keys Press View ApplicationsClear Programming from a Key Press Speed CallPress Clear Key Setting UP Your Contact List 5340 only Adding names to your contact listEditing information in your contact list Making and Answering Calls Dial from your People Application 5340 IP Phone onlyPhone Book Answer a call Press Hang Up or CancelEnd a call RedialHandsfree Operation Auto-Answer Using the Analog lineCall Handling HoldMute Transfer ConferenceConference Split Add Held SwapCall Forwarding Press Call Forwarding Press New Profile Press Activate Press Call ForwardingUsing Other Features Account CodesSelect Account Code Callback Attendant Call Hold Remote RetrieveCall Forward Remote Im Here Press Call Me BackCall Forward Forced Call Forward End ChainingCall History Call Forward OverrideCall Park Call Pickup CamponDirect Paging Phone state before Page arrives To answer the Direct Direct Paging Handsfree Answerback EnabledDirect Paging Handsfree Answerback Disabled Emergency Calls Do Not DisturbEmergency Calls When Emergency Call Routing not Programmed Group Paging / Meet Me Answer Group ListenHeadset Operation Hot Desk Remote Logout Hot DeskingMake Busy Hot Desk PIN ChangeMessage Waiting Indicator Messaging AdvisoryMessaging Callback Page Messaging Cancel All Callbacks Messaging Cancel CallbackMusic Night AnswerOverride Intrude PagingRecord a Call Reminder Speak@Ease Speed CallTag Call Trunk Flash Using Your Phone with the 5310 IP Conference Unit Using the Line Interface Module Making and Answering Calls Using the Analog keyMute the conference unit Making and Answering Calls Using the Failover Mode
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5330, 5340 specifications

The Mitel 5330 is a sophisticated IP phone designed to meet the communications needs of modern businesses. Offering a combination of advanced technology and user-friendly features, the Mitel 5330 is ideal for office environments where high-quality communication is essential.

At its core, the Mitel 5330 leverages Voice over Internet Protocol (VoIP) technology, allowing for seamless connectivity over the internet. This technology enhances voice clarity and reduces communication costs by utilizing existing network infrastructure instead of traditional phone systems. The phone utilizes the SIP (Session Initiation Protocol) standard, ensuring interoperability with various VoIP platforms.

One of the standout features of the Mitel 5330 is its extensive display. With a backlit graphical interface, users can easily navigate through menus and access information quickly. The phone typically includes a high-definition color display that enhances visibility, making it convenient for users to manage calls and access features.

The Mitel 5330 is equipped with programmable keys that enhance efficiency, allowing users to create shortcuts for frequently used functions, such as speed dialling or call transfer. This customizability allows employees to tailor the phone to their specific needs, increasing productivity in the workplace.

Additionally, the Mitel 5330 supports a wide range of call management features, including call hold, call forwarding, and three-way calling. These functionalities streamline communication processes, enabling teams to work collaboratively and efficiently. The phone also supports voicemail integration, ensuring that users never miss an important message.

Built-in audio technologies, such as wideband audio and high-definition sound quality, contribute to crystal-clear voice communication, minimizing misunderstandings during calls. Furthermore, the phone often includes a hands-free speakerphone option, enhancing flexibility for users who may need to multitask while conversing.

In terms of connectivity, the Mitel 5330 typically features various ports, including Ethernet connections, allowing for easy integration into existing network setups. Its robust architecture ensures reliability, even in demanding office environments.

Overall, the Mitel 5330 represents a powerful solution for businesses seeking a reliable, feature-rich IP phone. Its combination of advanced technology, user-friendly features, and high call quality makes it an excellent choice for organizations looking to improve their communication capabilities. With its focus on efficiency and performance, the Mitel 5330 can significantly enhance workplace productivity.
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