Grandstream Networks GXP2100 Voice Messages Message Waiting Indicator, Shared Call Appearance SCA

•End Conference.

Press HOLD key to split the conference call. The conference call will be ended with both calls on hold; Or

Users could press the EndCall softkey or simply hang up the call to terminate the conference call.

Note:

•The party that starts the conference call has to remain in the conference for its entire duration, you can put the party on mute but it must remain in the conversation. Also, this is not applicable when the feature "Transfer on Conference Hangup" is turned on.

•The option "Disable Conference" has to be set to "No" to establish conference.

•When using Easy Conference Mode, use SEND key to dial out the second call instead of using #, even when # could be used as SEND in normal phone calls.

VOICE MESSAGES (MESSAGE WAITING INDICATOR)

A blinking red MWI (Message Waiting Indicator) on the top right corner of the phone indicates a message is waiting. Dial into the voicemail box to retrieve the message by entering the voice mail number of the server or pressing the Voicemail button (Voice Mail User ID has to be properly configured as the voice mail number under Web GUI->Account page). An IVR will prompt the user through the process of message retrieval.

SHARED CALL APPEARANCE (SCA)

The GXP2120/GXP2110/GXP2100/GXP1450 phone supports shared call appearance by Broadsoft standard. This feature allows members of the SCA group to shared SIP lines and provides status monitoring (idle, active, progressing, hold) of the shared line. When there is an incoming call designated for the SCA group, all of the members of the group will be notified of an incoming call and will be able to answer the call from the phone with the SCA extension registered.

All the users that belong to the same SCA group will be notified by visual indicator when a user seizes the line and places an outgoing call, and all the users of this group will not be able to seize the line until the line goes back to an idle state or when the call is placed on hold (with the exception of when multiple call appearances are enabled on the server side).

In the middle of the conversation, there are two types of hold: Public Hold and Private Hold. When a member of the group places the call on public hold, the other users of the SCA group will be notified of this

FIRMWARE VERSION 1.0.4.23 GXP2120/GXP2110/GXP2100/GXP1450 USER MANUAL Page 29 of 69