Siemens optiPoint 400 Fixing Problems, Telephone Maintenance, Troubleshooting

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Fixing Problems

Fixing Problems

Telephone Maintenance

•Always use a damp or antistatic cloth to clean the telephone. Never use a dry cloth.

•If the telephone is very dirty, clean it with a diluted neutral cleaner con- taining surfactants, such as a dish detergent. Afterwards remove all traces of the cleaner with a damp cloth (using water only).

•Never use cleaners containing alcohol, cleaners that corrode plastic, or abrasive powders.

Troubleshooting

Pressed key does not respond:

Check whether the key is stuck.

Telephone does not ring:

Check whether the do not disturb function was activated on your tele- phone (" Do not disturb" appears on the screen). If so, deactivate it

ÆPage 64.

You cannot dial an external number:

Check whether you telephone is locked ("US:Not authorized UK:Access denied" appears on the screen). If so, unlock the telephone Æ Page 67.

To correct any other problem:

First contact your service personnel. If your service personnel is unable to correct the problem, contact Customer Service.

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Contents HiPath HiPath 5000 RSM Before You Begin Important NotesMarks Contents Making Calls Convenience Functions Private Sphere/Security Using Other FunctionsTeam and Executive/Secretary Using Other Team FunctionsFixing Problems Labeling and DocumentationIndex OptiPoint 400 economy/standard control panel Basic operating instructionsScreen Displays How to Use these Operating Instruc- tionsVia the Program/Service Menu Accessing FunctionsInteractively With Function KeysFunctions You Can Use Using the Telephone EfficientlyBasic and Enhanced Functions Additional Team and Executive/Secretary FunctionsMaking Calls Basic Functions Answering CallsAnswering a Call With the Handset Switching to Speakerphone Mode Switching to the HandsetEnding the call Making Calls Open Listening in the Room During a CallOff-Hook Dialing On-Hook DialingEnding the call Displaying and dialing saved station numbers Redialing a NumberQif or rif Turning the Microphone On and OffConnecting the other parties to each other Switching to the Party on Hold ToggleCalling a Second Party Consultation Hold Return to the first partyTransferring a Call Using Variable Call Forwarding Call ForwardingDeactivating call forwarding Qjh Checking and Canceling a Saved Callback Using CallbackStoring a Callback Answering a CallbackSaving Repertory Dialing Numbers on KeyEnding callback display If you make a mistakeUsing Repertory Dialing Keys Adjusting the Ring Volume Telephone SettingsAdjusting the Ring Tone Adjusting the Attention Ring VolumeAdjusting the Receiving Volume During a Call Adjusting the Speakerphone to the Room AcousticsAdjusting the Display to a Comfortable Read- ing Angle Selecting the Language of Screen PromptsQim Making Calls Convenience FunctionsRejecting Calls Using the SpeakerphoneAnswering Calls from Answering a Call With a HeadsetQmj or rmj Enabling and Disabling Handsfree AnswerbackActivating the door opener Opening the door with a code at the doorAccepting a Call From an Answering Ma- chine RlmDeactivating the door opener Dialing/Making Calls Canceling en-bloc sendingEn-Bloc Sending / Correcting Numbers Dialing entered/displayed numbersRlf Using a Caller ListRetrieving the Caller List Ending RetrievalQlf Dialing a Station Number from the Caller ListRemoving an Entry from the Caller List Speed-dial Using Station and System Speed-Dial NumbersQmf Storing Station Speed-Dial NumbersSelect and confirm. This deletes all entered digits Confirm Dialing a Number From the Internal Directory QihEntry you wish to dial appears on the screen Dialing from the Telephone Database LdapIf no name is found Result is displayedIf too many names are found Using Mailboxes Accessing the MailboxQld When the reserved trunk becomes free Automatic Connection Setup HotlineReserve Trunk Assigning a Station Number Not for U.SDialing aid on the S0 bus Associated Dialing/Dialing AidDialing aid at the a/b T/R port Dialing aid from your telephone for another tele- phoneDuring a Call Using Call WaitingAccepting a Waiting Call Camp-On Ending the first call and answering the waiting callPreventing and Allowing Call Waiting Automatic Camp-On Turning the Call Waiting Tone On and OffParking a Call Retrieving a Parked Call Placing External Calls on HoldPicking up Retrieving a Held Call QjgAdding Up to Five Parties To the Conference Initiator Only Conducting a ConferenceQhme Ending a Conference Initiator OnlyRemoving Parties From the Conference Initiator Only Leaving a ConferenceActivating Tone Dialing Dtmf Suffix Dialing After a Speaker Call Announcement in a GroupQig Qie Trunk FlashCall Waiting Camp-On If You Cannot Reach a DestinationBusy Override Joining a Call in Progress QjfQhh Using Night AnswerRhh Activating this functionQme Assigning Functions to KeysHeadset Meaning of LED Signals for Saved FunctionsMailbox Following functions are assigned to keys which have no LED Assigning a Procedure Operating Steps to a Key Appointments Function Saving AppointmentsQhj Using Timed Reminders RhjDeleting and checking a saved appointment Qji Displaying and Assigning Call ChargesFor the current call For all calls and the last one conductedDisplaying Call Charges for Another Telephone Not for U.S Dialing with Call Charge Assignment Turning Ringer Cutoff On and Off Private Sphere/SecurityTurning Do Not Disturb On and Off Qmlor rmlMonitoring a Room Caller ID SuppressionQlj or rlj QllQlh Trace Call Identifying Anonymous Callers Not for U.SLocking the Telephone to Prevent Unauthorized Use Qjj or rjjTo lock and unlock the telephone Locking Another Telephone to Prevent Unauthorized Use Saving Your PIN Sending a Message Using Other FunctionsCreating and Sending a Message QjlDisplaying and Deleting Messages You Have Sent Entering text via the keypadAfter entering text Answering Messages Leaving an Advisory MessageQjm Display Number of Waiting Calls and Overload Indication Deleting Advisory MessagesRjm Using Another Telephone Like Your Own Deactivating indication Fax Details and Message on Answer- ing MachineProgram/Service Activating Functions for Another Tele- phone Call forwarding, code *1/#1 Æ Step by Step Using functions in Isdn via code dial- ing keypad dialing Qhf Sensors HiPath 3300/3350/3500/3550 Only Controlling RelaysRadio Paging Not for U.S Qmdor rmdEnhanced Paging Equipment Hipath 3700/ 3750 Only Simple Paging EquipmentPaging Answering the page from the nearest telephoneTurning Group Call On and Off Using Other Team FunctionsRlior qli You belong to a hunt group or a group callRli or qli Activating and Deactivating a Ringing Group Accepting a Call for Another Member of Your TeamQik QleQhde or rhde Uniform Call Distribution UCDRhdf or qhdf Logging on and off at the beginning and end of your shiftQhdgor rhdg Qhdhor rhdhQhdi Meaning of LED Indications on Trunk Keys Using Trunk KeysAnswering Calls With Trunk Keys Making Calls with Trunk KeysPlacing a call on hold Forwarding Calls on Lines Switching Between Phone Calls on Multiple TrunksQide Retrieving the callMeaning of LED Indications on the Forward Line Keys RideUsing DSS Keys to Answer Calls Using DSS KeysCalling a Team Member Directly Meaning of LED Indications on DSS KeysTransferring a Call in Progress Accepting a Call for Another Team MemberJoining or Leaving a Group Call Qidf Transferring Calls Directly to the ExecutiveRidf Deactivating ring transferTesting the Telephone Functions Testing the TelephoneChecking the Key Assignment QmhdSpecial Functions in the LAN PC Network Leaving a Hunt Group/Group CallYou belong to multiple groups of another HiPath Transferring Call Forwarding Qhh Saving the telephones for the ringing group Qmd or rmd Opening the Door Labeling Key Fields Labeling and DocumentationDocumentation Attaching a Station Number LabelFixing Problems Telephone MaintenanceTroubleshooting Contacts for Resolving Problems Responding to Error Messages on the ScreenPossible cause Possible responseCall Index108 109 110 Display Actively Menu Overview of Functions/Codes AlphabeticalOverview of Functions/Codes Alphabetical Via With Inter 113 114 115 FCC and Industry Canada Compliance ServiceFCC Certification and Requirements FCC Rules, Part117 Equipment Attachment Limitations Ringer Equivalence Number RENEquipment Attachment Limitations Ref. No. A31003-H1012-C122-5-7619