Siemens optiPoint 400 Uniform Call Distribution UCD, Qhde or rhde, Rhdf or qhdf

Page 87

Using Other Team Functions

Step by Step

Program/Service

UCD?

*401=Log on?

or

#401=Log off?

or

qhde or rhde

o

Program/Service

UCD?

#402=Not available?

or

*402=Available?

or

rhdf or qhdf

Uniform Call Distribution (UCD)

If this function has been configured (contact your serv- ice personnel), you belong to a group of users (agents) to whom calls are distributed.

An incoming call is always assigned to the agent who has had the longest break without a call.

Logging on and off at the beginning and end of your shift:

Press the key. The LED lights up.

Select and confirm.

Confirm.

Enter the code for "Log on" or "Log off".

To log on, enter your identification number ("Agent:"). Contact your service personnel to find out what it is.

Logging on and off during your shift:

Press the key. The LED lights up.

Select and confirm.

Confirm.

Enter the code for "Not available" or "Available".

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Image 87

Contents HiPath HiPath 5000 RSM Before You Begin Important NotesMarks Contents Making Calls Convenience Functions Private Sphere/Security Using Other FunctionsTeam and Executive/Secretary Using Other Team FunctionsFixing Problems Labeling and DocumentationIndex OptiPoint 400 economy/standard control panel Basic operating instructionsScreen Displays How to Use these Operating Instruc- tionsWith Function Keys Accessing FunctionsVia the Program/Service Menu InteractivelyAdditional Team and Executive/Secretary Functions Using the Telephone EfficientlyFunctions You Can Use Basic and Enhanced FunctionsMaking Calls Basic Functions Answering CallsAnswering a Call With the Handset Switching to Speakerphone Mode Switching to the HandsetEnding the call On-Hook Dialing Open Listening in the Room During a CallMaking Calls Off-Hook DialingEnding the call Displaying and dialing saved station numbers Redialing a NumberQif or rif Turning the Microphone On and OffReturn to the first party Switching to the Party on Hold ToggleConnecting the other parties to each other Calling a Second Party Consultation HoldTransferring a Call Using Variable Call Forwarding Call ForwardingDeactivating call forwarding Qjh Answering a Callback Using CallbackChecking and Canceling a Saved Callback Storing a CallbackIf you make a mistake KeySaving Repertory Dialing Numbers on Ending callback displayUsing Repertory Dialing Keys Adjusting the Attention Ring Volume Telephone SettingsAdjusting the Ring Volume Adjusting the Ring ToneSelecting the Language of Screen Prompts Adjusting the Speakerphone to the Room AcousticsAdjusting the Receiving Volume During a Call Adjusting the Display to a Comfortable Read- ing AngleQim Making Calls Convenience FunctionsRejecting Calls Using the SpeakerphoneEnabling and Disabling Handsfree Answerback Answering a Call With a HeadsetAnswering Calls from Qmj or rmjActivating the door opener Opening the door with a code at the doorAccepting a Call From an Answering Ma- chine RlmDeactivating the door opener Dialing entered/displayed numbers Canceling en-bloc sendingDialing/Making Calls En-Bloc Sending / Correcting NumbersEnding Retrieval Using a Caller ListRlf Retrieving the Caller ListQlf Dialing a Station Number from the Caller ListRemoving an Entry from the Caller List Storing Station Speed-Dial Numbers Using Station and System Speed-Dial NumbersSpeed-dial QmfSelect and confirm. This deletes all entered digits Confirm Dialing a Number From the Internal Directory QihEntry you wish to dial appears on the screen Dialing from the Telephone Database LdapIf no name is found Result is displayedIf too many names are found Using Mailboxes Accessing the MailboxQld Assigning a Station Number Not for U.S Automatic Connection Setup HotlineWhen the reserved trunk becomes free Reserve TrunkDialing aid from your telephone for another tele- phone Associated Dialing/Dialing AidDialing aid on the S0 bus Dialing aid at the a/b T/R portEnding the first call and answering the waiting call Using Call WaitingDuring a Call Accepting a Waiting Call Camp-OnPreventing and Allowing Call Waiting Automatic Camp-On Turning the Call Waiting Tone On and OffParking a Call Retrieving a Parked Call Placing External Calls on HoldPicking up Retrieving a Held Call QjgAdding Up to Five Parties To the Conference Initiator Only Conducting a ConferenceLeaving a Conference Ending a Conference Initiator OnlyQhme Removing Parties From the Conference Initiator OnlyActivating Tone Dialing Dtmf Suffix Dialing After a Speaker Call Announcement in a GroupQig Qie Trunk FlashQjf If You Cannot Reach a DestinationCall Waiting Camp-On Busy Override Joining a Call in ProgressActivating this function Using Night AnswerQhh RhhQme Assigning Functions to KeysHeadset Meaning of LED Signals for Saved FunctionsMailbox Following functions are assigned to keys which have no LED Assigning a Procedure Operating Steps to a Key Appointments Function Saving AppointmentsQhj Using Timed Reminders RhjDeleting and checking a saved appointment For all calls and the last one conducted Displaying and Assigning Call ChargesQji For the current callDisplaying Call Charges for Another Telephone Not for U.S Dialing with Call Charge Assignment Qmlor rml Private Sphere/SecurityTurning Ringer Cutoff On and Off Turning Do Not Disturb On and OffQll Caller ID SuppressionMonitoring a Room Qlj or rljQlh Trace Call Identifying Anonymous Callers Not for U.SLocking the Telephone to Prevent Unauthorized Use Qjj or rjjTo lock and unlock the telephone Locking Another Telephone to Prevent Unauthorized Use Saving Your PIN Qjl Using Other FunctionsSending a Message Creating and Sending a MessageDisplaying and Deleting Messages You Have Sent Entering text via the keypadAfter entering text Answering Messages Leaving an Advisory MessageQjm Display Number of Waiting Calls and Overload Indication Deleting Advisory MessagesRjm Using Another Telephone Like Your Own Deactivating indication Fax Details and Message on Answer- ing MachineProgram/Service Activating Functions for Another Tele- phone Call forwarding, code *1/#1 Æ Step by Step Using functions in Isdn via code dial- ing keypad dialing Qhf Qmdor rmd Controlling RelaysSensors HiPath 3300/3350/3500/3550 Only Radio Paging Not for U.SAnswering the page from the nearest telephone Simple Paging EquipmentEnhanced Paging Equipment Hipath 3700/ 3750 Only PagingYou belong to a hunt group or a group call Using Other Team FunctionsTurning Group Call On and Off Rlior qliRli or qli Qle Accepting a Call for Another Member of Your TeamActivating and Deactivating a Ringing Group QikLogging on and off at the beginning and end of your shift Uniform Call Distribution UCDQhde or rhde Rhdf or qhdfQhdgor rhdg Qhdhor rhdhQhdi Meaning of LED Indications on Trunk Keys Using Trunk KeysAnswering Calls With Trunk Keys Making Calls with Trunk KeysPlacing a call on hold Retrieving the call Switching Between Phone Calls on Multiple TrunksForwarding Calls on Lines QideMeaning of LED Indications on the Forward Line Keys RideMeaning of LED Indications on DSS Keys Using DSS KeysUsing DSS Keys to Answer Calls Calling a Team Member DirectlyTransferring a Call in Progress Accepting a Call for Another Team MemberJoining or Leaving a Group Call Deactivating ring transfer Transferring Calls Directly to the ExecutiveQidf RidfQmhd Testing the TelephoneTesting the Telephone Functions Checking the Key AssignmentSpecial Functions in the LAN PC Network Leaving a Hunt Group/Group CallYou belong to multiple groups of another HiPath Transferring Call Forwarding Qhh Saving the telephones for the ringing group Qmd or rmd Opening the Door Labeling Key Fields Labeling and DocumentationDocumentation Attaching a Station Number LabelFixing Problems Telephone MaintenanceTroubleshooting Possible response Responding to Error Messages on the ScreenContacts for Resolving Problems Possible causeCall Index108 109 110 Display Actively Menu Overview of Functions/Codes AlphabeticalOverview of Functions/Codes Alphabetical Via With Inter 113 114 115 FCC Rules, Part ServiceFCC and Industry Canada Compliance FCC Certification and Requirements117 Equipment Attachment Limitations Ringer Equivalence Number RENEquipment Attachment Limitations Ref. No. A31003-H1012-C122-5-7619