Siemens 300 H Taking calls for colleagues in a team, Picking up a specific team call

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Making multi-line and team calls

Step by Step

Qand Waiting call

or Waiting call

Waiting call

Disconnect

Direct call pickup?

Taking calls for colleagues in a team

If a member of a team does not answer a call within 15 seconds (depending on the system), the other mem- bers of the team hear an alerting tone.

Telephone in the idle state:

The telephone rings. The display shows: "Call for...".

Lift the handset and press the flashing key. You have now taken over the call.

Press the flashing key only.

You are in the handsfree conversing/open listening mode.

In the course of a call:

Press the flashing key.

The first party waits while you are connected to the sec- ond party (Æ page 71).

Terminating the second call – back to the first:

Press the key.

Picking up a specific team call

You hear another telephone ring and you know its sta- tion number or a colleague requests you (verbally) to pick up a call for a specific telephone.

If you do not know the number, you can have it dis- played (Æ page 79).

QLift the handset.

Select and confirm.

SEnter the station number of the telephone for which you wish to (or have been requested to) pick up the call. In this way you pick up the call.

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Contents HiPath 4000 Hicom 300 E/300 H How to use these Operating Instructions About these Operating InstructionsDisplays Permanently assigned function keys Important Notes CE labelEnvironmental label Using a function key How to activate functionsVia the Service Menu DirectlyBasic and enhanced-convenience functions How to make best use of your telephoneWhich functions can be used? Additional multi-line and team functionsTaking calls and setting up calls How to activate functionsSetting up calls Calling several persons simultaneously Using stored numbers to make callsTelephone settings Making project callsUsing a different telephone Storing numbers, system functionsMulti-line and team functions Labelling, documentation and accessories Making calls in an executive/secretary teamAdvice for users IndexAnswering a call via the speaker key Taking a call with the handsetSpeakerphone Terminating a callOpen listening within the room during a call Switching to speakerphoneSwitching to the handset To activateTaking the second call Using the second call facilityActivating/deactivating second call Terminating the second call, resuming the first callAnswering a callback request Using the mailboxRetrieval from mailbox Meaning of the displayDeleting mailbox entries Timed remindersIncoming call on loudspeaker voice calling Terminating mailbox retrievalStep by Step Activating/deactivating stop voice CallingTaking a call on the headset Activating/deactivating do not disturbII Enter the service code Select and confirm Malicious call holdingDialling with the handset on-hook Setting up callsDialling with the handset off-hook Called party is busy or does not answerCalled party Direct call to a colleague via loudspeaker voice callingEntering commands with tone dialling Dtmf suffix dialling Alternating between two calls toggling To switch to the waiting partyMaking a second call consultation Release the second call return to the first callSetting up an add-on conference System-supported conferenceSetting up a conference from a waiting call Setting up a conferenceSetting up a conference from a consultation call Starting a conference from a single callIf the new user does not answer Expanding the conferenceCalling and adding another user Expanding the conference from a consultation callTransferring the conference Accepting a waiting call and adding it to the confer- enceViewing member information Disconnecting the last member addedDuring the conference Putting the conference on holdUsing the switchover button Extending a callConsultation Group callUsing a call list missed calls CallsInterrogating the call list call log Saved number redial Dialling a number in the call listDeleting an entry from the call list Last number redial Dialling with repertory keysDialling with individual speed dialling numbers Dialling with system speed dialling numbersSetting up a project call Making project callsCall duration display Storing a callback request Using the callback facilityIf you don’t get through Rejecting a callback requestCancelling an entry which is displayed Camping on a colleague’s callOverriding a colleague’s call intrude Telephone settings Adjusting the ringing tone volumeAdjusting the ringing tone pitch Setting the volume of the alerting tone Preventing misuse of the telephone Preventing unauthorised diallingSelecting the language for the user prompts displays Enabling the telephone againSelecting a language Storing a repertory dialling number on a key Storing numbers, system func- tions and timed remindersIf you made a mistake during input Which has been dialled Storing a number for rediallingStoring individual speed dialling numbers Storing any numberSaving a function on a key Cancelling a stored reminder Storing timed remindersChecking the telephone Checking its functionalityChecking the assignment of functions to keys Using call forwarding Forwarding callsFixed forwarding Programming/changing a forwarding destination Activating/deactivating fixed forwardingDeactivating fixed forwarding in the idle menu Activating and deactivating with call forwarding keyDeleting the destination for fixed forwarding Variable forwarding Selection of a variable forwarding typeProgramming/changing the forwarding destination Deleting a forwarding destinationActivating variable forwarding Deactivating variable forwarding Checking forwardingActivating and deactivating forwarding using switch Automatic call forwardingDeactivating variable forwarding in the idle menu Forwarding calls for a different terminal pull divert Press the key. The lamp lights up Confirm Select and confirm Or To interrogate Press the key. The lamp lights up Select and confirmChanging call forwarding for another terminal Or To checkUsing a different telephone in the same way as your own Logging on to a different telephoneEntering the PIN for another HiPath 4000 or Hicom Entering the PIN for your own HiPath 4000 or Hicom300 E/H system area 300 E/H system area within the integrated networkIf you logged on with a PIN TelephoneDeactivating identification at the other If you logged on with a chip cardRelocating with the telephone Reconnecting the telephone atDisconnecting the telephone from its Present station lineUsing line keys Making multi-line and team callsPrimary line Different states of line key lamps PreviewTaking calls on line keys Activating the preview functionTaking calls in the order offered Taking calls with priorityWith the ringer key configured Via the Service MenuActivating/deactivating ringer Dialling with line keys Dialling with automatic line seizureDialling with selectable line seizure With the display line key configured Identifying the line usedAlternating between different lines Terminating a connection on a line key With the privacy key configuredStation override security Entering a call on a line add-on conferencePreventing override Holding a call on a line key and picking it up again Placing on holdResuming the call With the call forwarding key Picking up a held callForwarding calls for lines Or Via the menuActivating fixed call forwarding for a line without storing Cancelling the fixed call forwarding destination Deactivating call forwarding for a lineTelephone in the idle state Taking calls for colleagues in a teamPicking up a specific team call Course of a callTaking a call in a hunt group Having the number of the called station displayedManual parking and resumption of a Automatic parking and resumption of a callCall Parking the callCalling a team member directly Picking up a call on holdLamp statuses of direct station selection DSS keys Lamp is not lit the user is not making a call Calling a direct station selection DSS userTaking a call for a direct station selection DSS user Lamp is lit the user is making a callCalling executive or secretary’s office Making a call to the executive/secretaryLamp is not lit the secretary is not making a call Taking a call for the executive during a call in progress Taking a call for the executive in the secretary’s officeExtending a call to the executive Lamp is lit the secretary is making a callSwitching calls directly to the executive Taking a call on the executive’s telephoneParking a call at the first telephone ExecutiveTaking calls for other executive/ secretary teams Resuming a call at the second telephoneDesignating a deputy for the secretary Using the call signal functionCalling a messenger To activate deputyKey labels Labelling, documentation and accessoriesUsing the key labelling programme Attaching the telephone number labelOrdering accessories Re-ordering the Operating InstructionsIndividual operating instructions Optiset E control adapter Advice for users How to deal with malfunctionsCare of the telephone Dealing with error messages on the display Possible causePossible response Who to contact if a problem occurs Index Individual speed dialling numbersSecond telephone executive 43$643360+7330&43704094 HiPath Hicom 300 E/300 H Page Important functions at a glance Making a callSetting up a conference call Maximum Service Menu functions available