BT 3500 manual Help and advice, Telephone problems Possible cause Solution

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Quartet 3500 User Guide ~ 5th Edition ~ 17th January ’03 ~ 4393

Help and advice

If you have any problems using your Quartet 3500, this section will give you the most common, easy to follow solutions.

Telephone problems	Possible cause	Solution

• Buzzing/poor reception.	Handset and base aerials not	Extend both aerials.
	extended.

• Answering machine not	Answering machine set to Answer
recording incoming messages.	Only outgoing message.

Check your outgoing message, see page 42 and ensure the answering machine is set to Answer and Record, see page 43. Make sure you have not invited your caller to leave a message in your own recorded Answer Only outgoing message.

•No dialling tone.

•Telephone will not dial out or cannot receive calls.

Telephone not connected to telephone line.

Mains disconnected.

Power cut.

Handset battery pack is discharged.

Plug the telephone into the telephone line.

Ensure the power supply is correctly connected and switched on.

Wait until the power is restored. Replace handset on base unit for 10 seconds and try again. If this does not work, disconnect the handset battery from the handset for 10 minutes. Also disconnect the mains power.

Then reconnect the base unit to the mains, then replace the handset on the base unit for 10 seconds and try again.

Place the handset on the base unit and recharge it for 24 hours ensuring the CHARGING light is on.

• Handset does not ring.	Handset not registered.	Register the handset, see page 56.
	Handset ringer set to Off.	Set ringer volume, see page 26.

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Contents Quartet Quartet 3500 User Guide ~ 5th Edition ~ 17th January ’03 ~ Quartet 3500 User Guide ~ 5th Edition ~ 17th January ’03 ~ At a glance HandsetBase unit ButtonMenu Structure Standby screen Quick guide to handset display iconsQuick guide Function Button combinationRecord own Answer Only This guide There is a detailed Index at the back of this guide, seeIntroduction For your recordsUnpacking your Quartet Safety information GeneralSetting up Plan the locationConnect the base unit power supply to a power socket Charge the handsetTo set the day To set the time Changing your handset fasciasTo make an external call Using the telephoneMaking and receiving calls Preparatory diallingTo end a call Call timerWhen the phone rings To receive a callTo select an alternative channel during a call To switch on during a call To adjust the earpiece volumeTo switch Secrecy on and off Secrecy/Music on holdName and Number Directory To store a name and number in the directoryTo view and dial a name and number in the directory To edit a name and number in the directory To delete a name and number in the directoryEntry? To redial a number from the redial list RedialTo automatically redial the last number called To copy a number from the redial list to the directoryNumber To delete a number from the redial listName SavedTo page the handset PagingTo delete all numbers from the redial list Whole Redial List?Volume Base unit settingsTo adjust the base ringer volume To change the base ringer melodyQuartet 3500 User Guide ~ 5th Edition ~ 17th January ’03 ~ Handset settings To adjust the handset ringer volumeTo lock or unlock the keypad To change the handset ringer melody To change the handset page melodyTo switch the handset key tones on or OFF BT Select Services Caller DisplayTo view and dial a number in the Calls list To copy a number in the Calls list to the directoryTo delete a number from the Calls list To delete the whole calls listWhole Calls List? Call Waiting To use Call WaitingVoice mail indication To switch 1571 voice mail indication ON/OFFSettings BT AnswerTo access your voice mail Setting up and personalising your answering machine Message display on the base stationTo switch the answering machine ON/OFF Switch on/off using the baseIf you hear, Answer on, your outgoing message is...., Switch on/off using the handset Answer delayTo adjust the base unit loudspeaker volume Then releaseWhen the answering machine is in the idle mode To check the answer delay settingTo change the answer Delay setting via the handset Audible message alertOutgoing messages To set audible message alert via the handsetMessage Alert To record your own Answer and Record outgoing message To record your own Answer Only outgoing message To check or play your outgoing message via the base unit To check or play your outgoing message via the handsetAnswer mode EitherDuring message playback Using the answering machine via the base unit To playback new messages only To playback all messagesTo pause a message during playback To delete an individual messageTo delete all messages Using the answering machine via the handset To playback messagesTo skip forward during message playback During message playbackTo skip back during message playback To delete individual messages during playbackTo delete all messages You cannot record a memo using the base unit MemosTo record a new memo message Call screening Call intercept To screen a call from the base unitRemote access To switch your answering machine on remotelyTo change your security PIN code Time saver To check for messages remotelyTo set a new security code, press To hear main menu, press Remote access main menuOperating the answering machine remotely To play all messages, press To play new messages, pressUsing Quartet 3000 additional handsets Registering your handsetTo register a Quartet 3000 additional handset To de-register a handset De-Register This Handset?Transferring calls To transfer a callDuring your call Guarantee General informationBatteries To replace the battery packIf you have to return your product Technical informationCall security To set the dialling mode Switchboard compatibilitySwitchboard use To insert a pause in a stored numberHelp and advice Telephone problems Possible cause SolutionTelephone problems TinninessIndex Quartet 3500 User Guide ~ 5th Edition ~ 17th January ’03 ~ REN TTE 0168