BT 350 manual Help

Page 65

	BT Freestyle 350 – Issue 2 – Edition 01 – 08.01.07 – 7971
Help			65

Many common problems are caused by the telephone and power cables being incorrectly connected, or the power being switched off. Please check that your BT Freestyle 350 has been correctly set up, see page 7, before contacting the helpdesk.

Customer Helpdesk

If you are still experiencing difficulties please call the BT Freestyle Helpdesk on 0870 240 3962 (Lines are open 8am – 8pm, Monday to Saturday and 10am – 3pm Sunday).

Or email bt.helpdesk@vtecheurope.com

Phone does not work

•Have you installed the batteries correctly? See page 70.

•Check that the mains power is correctly connected.

No dial tone

•Is the telephone cord of the base plugged into the phone socket?

•Check that the mains power is correctly connected.

•Only use the telephone cord supplied with the phone.

Cannot dial out or receive calls

•Check that the mains power is correctly connected.

•The batteries may need recharging.

•Has there been a power cut? If so, place the handset back on the base for 10 seconds and try again. If it still does not work disconnect the batteries and mains power for 10 minutes, then reconnect and try again.

•Check that the telephone line is working correctly and that you have a dial tone. Try disconnecting the line cord, then reconnect it and try again.

You have a dial tone, but the phone will not dial out

•You may need to change the dial mode from tone to pulse, see page 44.

•If you are connected to a switchboard, check whether you need to dial an access code.

Handset does not ring

•The ringer volume may be switched off, see page 38.

•Check that the mains power is correctly connected.

•Make sure the handset is registered to the base, see page 61.

If you experience any problems, please call the Helpline on 0870 240 3962 or email bt.helpdesk@vtecheurope.com

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Contents BT Freestyle To your BT Freestyle 350 Digital Cordless Telephone Need help? Info services Calls list Using the phoneThis guide Getting startedSMS text messages Base settingsAnswering machine Handset settings Help General informationAdditional handset and bases Signal strength Setting upGetting started LocationTalk/Standby time Battery low warningBattery performance Further help Setting up for multiple packsHandset buttons Getting to know your phoneBase Handset display icons Navigating the menus Handset menus Using the phone Handsfree Earpiece volumeSecrecy Make a call handsfreeRedial Switch to handsfree during a callAnswer a call handsfree Redial a number from the redial listDelete all redial numbers Copy a number from the redial list to the directoryDelete a redial number Find handset Keypad lockRinger on/off To unlock the keypadDial an entry Using the directoryStore an entry Delete all entries Edit an entryDelete an entry Dial from the calls list Calls listView new calls list entries Delete a calls list entry View further call detailsSave entry to the directory Delete entire calls list BT Services Info servicesOpen SMS menu Open calls list menuAdd additional entries Replace pre-stored numbers in the BT Services menuCall Divert on/off/check status BT 118 500 Directory Enquiries/HelpdeskCall Divert Answer a call waiting call Call WaitingCall Waiting on/off/check status SMS text messages Subscribe to the SMS serviceCost of the fixed line service Entering text Send/save text messagesReceiving and reading text messages Delete a text message Reply to a text messageSend/edit/delete text messages in the outbox Call the sender’s phone numberSave the sender’s number in the directory Message alert beep on/off Delete messageAdding or changing SMS Service Centre numbers SMS Service Centre numbersSelect a Send Service Centre number Handset display Handset settingsSet wallpaper Handset nameBacklight Display contrastMenu colour Ringer melody Ringer volumeHandset tones Key beeps Battery lowSet CallMe CallMeOut of range warning Auto answer Switch CallMe offReset settings Base settings Recall mode Dial modeChange PIN PBX accessReset settings Set the date and time Date and time Answering machineAdjust volume Switch on/offOperating the answering machine from the base Playing messagesOutgoing messages Operating the answering machine from the handsetRecord your own outgoing message Answer & RecordAnswer Only Reinstate pre-recorded outgoing message Play outgoing messageSet answer mode Set and check answer delay Set answer delayRecording time Playing messagesDelete all old messages During playbackCall screening Record a memoSet/change remote access security PIN Remote accessMemory full Security PINOperating your answering machine from another phone Switch answering machine on remotely Registering additional handset Additional handset and basesDeregister handset Select a baseCall another handset Internal callsTransfer a call to another handset Conference callAdditional handsets and bases Help No display You hear the busy tone when you pressIcon flashes Icon not scrollingMessaging Possible problems with textCannot receive text Text messages cannot be sent and screenFurther help for text queries on BT lines Other functions available from the text messaging serviceYou keep hearing an error beep Replacing the handset batteries General informationProduct disposal instructions Technical information Outside of the 12 month guarantee period Ofﬁces worldwide