BT 350 manual Possible problems with text, Messaging, Cannot receive text, Cannot send text

BT Freestyle 350 – Issue 2 – Edition 01 – 08.01.07 – 7971

Help 67

	Possible problems with text		•	Cannot receive text
	messaging			You will not be able to receive text messages
				until you have first sent a message. The first
	Text messages cannot be sent and screen		•	message sent registers you with the text service.
				More than one text messaging product is
	displays Message Sending	Failed
•				plugged into the line. Remove other products.
	The base station power supply or telephone		•
				Check service centre number is correct.
	line cord might not be properly connected.
			•	Ensure you have subscribed to a Caller
	Check that the base station power supply is
				Display service and that it is active. You can
	plugged into the mains socket and switched
				check this by noting if your phone displays
	on and that the telephone is plugged into
				your caller’s number when you receive an
	the telephone wall socket.
•				incoming call.
	There might be a fault on the line. Check		•
				If you are using personal user areas please
	your telephone line is working properly.
•				ensure you have given people your user area
	You might have deleted the server number in
				number and that they are entering it to the
	error. See page 34 for instructions on how to
				end of your telephone number when
	enter the number.
				sending you a text message.
•	Cannot send text			Text has previously been sent and received
	Check service centre number is correct
				but you are now only receiving voice spoken
	including 1470P prefix (this is for BT lines. If
				text messages, from number 0845 6021111.
	you have another network provider please		•
				This may be due to your line being
	check the prefix number with them). In order

to send and receive text messages you must	de-registered at the text service centre.
	All you need to do is text RESET and send it
not withhold your number. If you normally
	to 00000. You will receive a confirmation
withhold your number the 1470 prefix
	message back. This assumes that your Caller
presents your number for you.
	Display service is active and working on your
	line. Messages sent to 00000 are free.

If you experience any problems, please call the Helpline on 0870 240 3962 or email bt.helpdesk@vtecheurope.com