BT Freestyle 350 – Issue 2 – Edition 01 – 08.01.07 – 7971
68 Help
Further help for text queries on BT lines
•BT Residential customers – call 151, choose option 2, when prompted by the Fault Management Service select option 2, enter your phone number on the handset and wait to speak to a customer adviser.
•BT Business Customers – call 152, choose option 2, when prompted by the Fault Management Service select option 2, enter your phone number on the handset and wait to speak to a customer adviser.
•For other telephone service providers please contact their customer services.
Other functions available from the text messaging service
By sending the following commands to the BT text
1.Press Menu, scroll left to SMS messages menu and press OK.
2.Write message is displayed. Press OK.
3.Use the keypad to enter in the following commands (depending upon what you want to do):
✱1 # Opt out from receiving voice text messages.
#1 # Turns off the opt out option.
✱2 ✱ Turns on permanent voice text message delivery to your phone. All incoming text is delivered as voice text.
#2 # Turns off permanent voice text message delivery.
4.Press OK.
5.Enter 00000 and press OK.
6.Send message is highlighted. Press OK. The display shows Message transfer.
If you are sending a message from a fixed line phone to another fixed line phone
✱ 3 # Forces a message you send to be delivered as a voice text even though the recipient may have a text enabled phone and usually receives written text. This command is inserted at the start of the message and applies only to that message, e.g. * 3 # ‘Hello I will be home late’.
If you experience any problems, please call the Helpline on 0870 240 3962 or email bt.helpdesk@vtecheurope.com