Topcom 2551 Trouble Shooting, Guarantee, Warranty Period, Warranty Handling, Warranty Exclusions

Topcom Butler 2551 Deluxe

9. TROUBLE SHOOTING

Symptom		Possible cause	Solution
No display		Batteries uncharged	Check the position of the batteries
			Recharge the batteries
		Handset turned OFF	Turn ON the handset
No tone		Telephone cord badly connected	Check the telephone cord connection
		The line is occupied by another handset	Wait until the other handset hangs up
The icon	flashes	Handset out of range	Bring the handset closer to the base
		The base has no power supply	Check the mains connection to the base
		The handset is not registered on the	Register the handset on the base
		base
Base or handset do not ring		The ringing volume is zero or low	Adjust the ringing volume
Tone is good, but there is no		The dialling mode is wrong	Adjust the dialling mode (pulse/tone)
communication
Not possible to transfer a call on PABX		The FLASH time is too short	Set the unit to Long Flash time
Telephone does not react to pressing the		Manipulation error	Remove the batteries and put them back
keys			in place

10. GUARANTEE

10.1 WARRANTY PERIOD

The Topcom units have a 24-month warranty period. The warranty period starts on the day the new unit is purchased. The warranty on batteries is limited to 6 months after purchase. Consumables or defects causing a negligible effect on operation or value of the equipment are not covered.

The warranty has to be proven by presentation of the original purchase receipt, on which the date of purchase and the unit-model are indicated.

10.2 WARRANTY HANDLING

A faulty unit needs to be returned to a Topcom service centre including a valid purchase note.

If the unit develops a fault during the warranty period, Topcom or its officially appointed service centre will repair any defects caused by material or manufacturing faults free of charge.

Topcom will at its discretion fulfil its warranty obligations by either repairing or exchanging the faulty units or parts of the faulty units. In case of replacement, colour and model can be different from the original purchased unit.

The initial purchase date shall determine the start of the warranty period. The warranty period is not extended if the unit is exchanged or repaired by Topcom or its appointed service centres.

10.3 WARRANTY EXCLUSIONS

Damage or defects caused by incorrect treatment or operation and damage resulting from use of non-original parts or accessories not recommended by Topcom are not covered by the warranty.

Topcom cordless phones are designed to work with rechargeable batteries only. The damage caused by the use of non-rechargeable batteries is not covered under warranty.

The warranty does not cover damage caused by outside factors, such as lightning, water and fire, nor any damage caused during transportation.

No warranty can be claimed if the serial number on the units has been changed, removed or rendered illegible.

Any warranty claims will be invalid if the unit has been repaired, altered or modified by the buyer or by unqualified, non- officially appointed Topcom service centres.

24 Topcom Butler 2551 Deluxe