VTech LS6195-13, LS6195-17, LS6195-15, LS6195-16 Troubleshooting, My telephone doesn’t work at all

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Appendix

Troubleshooting

If you have difficulty with your telephone, please try the suggestions below. For customer service, visit our website at www.vtechphones.com or call

1 (800) 595-9511. In Canada, go to www.vtechcanada.com or dial 1 (800) 267-7377.

My telephone doesn’t work at all.

•Make sure the power cord is securely plugged in.

•Make sure you plug the battery connector securely into the cordless handset.

•Make sure you plug the telephone line cord securely and firmly into the telephone base and the telephone wall jack.

•Unplug the electrical power to the telephone base. Wait for approximately

15 seconds, then plug it back in. Allow up to one minute for the cordless handset and telephone base to synchronize.

•Charge the battery in the cordless handset for up to 11 hours.

•If the battery is completely depleted, charge the handset for at least 30 minutes before use (page 4).

•Reset the telephone base. Unplug the electrical power. Wait for approximately

15 seconds, then plug it back in. Allow up to one minute for the cordless handset and telephone base to reset.

•You may need to purchase a new battery. Please refer to Handset battery installation (page 3) and Handset battery charging (page 4).

•Disconnect the telephone base from the telephone wall jack and plug in a working telephone. If the other telephone does not work, the problem is probably in the wiring or telephone service. Contact your telephone service provider.

There is no dial tone.

•Try all the suggestions above.

•Move the cordless handset closer to the telephone base. You may have moved out of range.

•If the previous suggestions do not work, disconnect the telephone base from the telephone jack and connect to a different phone. If there is no dial tone on that phone either, the problem is in your wiring or telephone service. Contact your telephone service provider.

•Your line cord may be defective. Try installing a new line cord.

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Contents Complete user’s manual Registration Product newsTable of contents Index Parts checklist Getting startedTelephone base installation Handset battery installation This Side UP / CE Côté Vers LE HautHandset battery charging Displays Put in chargerTelephone base layout VOLMute Find Handset Volume Handset layoutINT Using the menu To enter the handset menuTelephone base settings Handset ringer volumeTelephone base ringer volume Press Select to choose Ringer volumeTelephone settings Quiet modeTo set the quiet mode duration To turn off the quiet modeSet date and time Base LCD language LCD languagePress Select to select LCD language Voicemail number To set the voicemail numberTo manually turn off the new voicemail indicators Clear voicemail indicatorsKey tone Dial mode Home area codeAuto answer Using the handset Using the telephone baseTelephone operation Make a callVolume control Answer a callEnd a call Handset speakerphoneMute Call waitingTemporary ringer silencing To silence the handset ringerTemporary tone dialing Chain dialingCheck voicemail Find handsetWebsite To start the paging toneTo review and dial a redial number RedialTo delete a redial number Transfer a call Join a call in progress Multiple handset useTo join a call Intercom Answer an incoming call during an intercom callHS 1 is calling HS X is callingCall transfer using intercom Directory About the directoryAdd contact Add a directory entryPress Delete to erase a digit Enter number Review directory entries Alphabetical searchDial a directory entry Edit a directory entryDelete a directory entry Delete contact?Assign a speed dial slot Speed DialReassign a speed dial slot Dial a speed dial number Delete a speed dial entryAbout caller ID Caller IDInformation about caller ID with call waiting Caller ID log Memory matchReview the caller ID log Missed call indicatorEntries in CID XXX for a few seconds View dialing options Dial a caller ID log entry Save a caller ID log entry to the directoryDelete caller ID log entries Caller ID log screen messagesTo delete one entry Caller ID log onAnswering system settings Answering systemAnnouncement Record your own announcementDelete your announcement Answer on/offCall screening Number of ringsMessage alert tone Remote access code00 to Recording time Using the answering system and voicemail together Answering system operationAnswering system and voicemail Handset, see To play messages on the handset onMessage capacity New message indicationTo screen a call at the telephone base Options while a message is being recordedCall intercept Temporarily turn off the message alert toneMessage playback To play messages at the telephone baseOptions during playback To play messages on the handsetDelete all old messages Record, play and delete memosDelete all msg? To record a memoRemote access Command DescriptionAppendix Expand your telephone systemAdd and register a handset To register a handsetDeregister handsets To deregister all handsetsScreen messages Appendix Handset and telephone base indicators Telephone base lightsHandset icons Telephone base iconsBattery Operation Operating timeTroubleshooting My telephone doesn’t work at allCannot dial out Appendix Hear other calls while using my phone My calls cut in and out while I’m using my cordless handset My telephone does not receive caller ID when on a call System announces Time and day not set Cannot retrieve voicemail messages Important safety instructions ECO mode Precautions for users of implanted cardiac pacemakersOperating range Maintenance About cordless telephonesRbrc seal FCC, Acta and IC regulations FCC PartFCC Part 68 and Acta Industry CanadaLimited warranty What does this limited warranty cover?How do you get warranty service? Technical specifications Index Index All rights reserved. Version 1 09/12 91-006037-010-100