VTech LS6195-13, LS6195-17, LS6195-15 My telephone does not receive caller ID when on a call

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Appendix

Troubleshooting

My telephone does not receive caller ID when on a call.

•Make sure you subscribe to caller ID with call waiting features from your telephone service provider. Caller ID feature works only if both you and the caller are in areas offering caller ID service, and if both telephone service providers use compatible equipment.

The messages on the answering system are incomplete.

•If a caller leaves a very long message, part of it may be lost when the system disconnects the call after the preset recording time.

•If the caller pauses for too long, the system stops recording and disconnects the call.

•If memory on the answering system becomes full during a message, the system stops recording and disconnects the call.

•If the caller’s voice is very soft, the system may stop recording and disconnect the call.

The messages are very difficult to hear.

•Tap VOL+ on the telephone base, or press /VOLUME on the cordless handset to increase the listening volume.

The answering system does not answer after the correct number of rings.

•Make sure that the answering system is on. ANS ON should show on the handset and the telephone base.

•If toll saver is activated, the number of rings changes to two when you have new messages stored (page 45).

•If the memory is full or the system is off, the system will answer after 10 rings.

•In some cases, the answering system is affected by the ringing system used by your telephone service provider.

•If you subscribe to voicemail service, change the number of rings so that your answering system answers before your voicemail answers. To determine how many rings activate your voicemail, contact your telephone service provider.

•If there is a fax machine connected to the same telephone line, try disconnecting the fax machine. If that solves the problem, consult your fax machine documentation for information on compatibility with answering systems.

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Contents Complete user’s manual Product news RegistrationTable of contents Index Getting started Parts checklistTelephone base installation This Side UP / CE Côté Vers LE Haut Handset battery installationDisplays Put in charger Handset battery chargingVOL Telephone base layoutMute Find Handset Handset layout VolumeINT To enter the handset menu Using the menuHandset ringer volume Telephone base settingsTelephone base ringer volume Press Select to choose Ringer volumeQuiet mode Telephone settingsTo set the quiet mode duration To turn off the quiet modeSet date and time LCD language Base LCD languagePress Select to select LCD language To set the voicemail number Voicemail numberClear voicemail indicators To manually turn off the new voicemail indicatorsKey tone Home area code Dial modeAuto answer Using the telephone base Using the handsetTelephone operation Make a callAnswer a call Volume controlEnd a call Handset speakerphoneCall waiting MuteTemporary ringer silencing To silence the handset ringerChain dialing Temporary tone dialingFind handset Check voicemailWebsite To start the paging toneRedial To review and dial a redial numberTo delete a redial number Transfer a call Multiple handset use Join a call in progressTo join a call Answer an incoming call during an intercom call IntercomHS 1 is calling HS X is callingCall transfer using intercom About the directory DirectoryAdd a directory entry Add contactPress Delete to erase a digit Enter number Alphabetical search Review directory entriesEdit a directory entry Dial a directory entryDelete contact? Delete a directory entrySpeed Dial Assign a speed dial slotReassign a speed dial slot Delete a speed dial entry Dial a speed dial numberCaller ID About caller IDInformation about caller ID with call waiting Memory match Caller ID logMissed call indicator Review the caller ID logEntries in CID XXX for a few seconds View dialing options Save a caller ID log entry to the directory Dial a caller ID log entryCaller ID log screen messages Delete caller ID log entriesTo delete one entry Caller ID log onAnswering system Answering system settingsAnnouncement Record your own announcementAnswer on/off Delete your announcementNumber of rings Call screeningRemote access code Message alert tone00 to Recording time Answering system operation Using the answering system and voicemail togetherAnswering system and voicemail Handset, see To play messages on the handset onNew message indication Message capacityTo screen a call at the telephone base Options while a message is being recordedTemporarily turn off the message alert tone Call interceptTo play messages at the telephone base Message playbackOptions during playback To play messages on the handsetRecord, play and delete memos Delete all old messagesDelete all msg? To record a memoCommand Description Remote accessExpand your telephone system AppendixAdd and register a handset To register a handsetTo deregister all handsets Deregister handsetsScreen messages Appendix Telephone base lights Handset and telephone base indicatorsHandset icons Telephone base iconsOperation Operating time BatteryMy telephone doesn’t work at all TroubleshootingCannot dial out Appendix Hear other calls while using my phone My calls cut in and out while I’m using my cordless handset My telephone does not receive caller ID when on a call System announces Time and day not set Cannot retrieve voicemail messages Important safety instructions Precautions for users of implanted cardiac pacemakers ECO modeOperating range About cordless telephones MaintenanceRbrc seal FCC Part FCC, Acta and IC regulationsIndustry Canada FCC Part 68 and ActaWhat does this limited warranty cover? Limited warrantyHow do you get warranty service? Technical specifications Index Index All rights reserved. Version 1 09/12 91-006037-010-100