VTech CS6428-2/CS6429/ CS6249-15/CS6429-16/ CS6429-2/CS6429-3/ CS6429-4/CS6429-5 user manual

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Answering system operation

Answering system and voicemail indicators

Your telephone has separate indicators for two different types of voice messages: those left on its built-in answering system and those left at your service provider’s (fees may apply). Your telephone’s built-in answering system messages and voicemail messages are separate. Each alerts you to new messages differently.

If XX NEW MESSAGES and display on the handset and the message window on the telephone base flashes, there are new messages recorded on the built-in answering system. Press MENU/SELECT twice on the handset (page 44) or /PLAY/STOP on the telephone base (page 44) to listen.

If NEW VOICEMAIL and display on the handset, your telephone service provider is indicating that it has new voicemail for you. To listen to your voicemail, you typically dial an access number provided by your telephone service provider, followed by security code or PIN.

Some service providers bundle or combine multiple services like voicemail and call waiting, so you may not be aware that you have voicemail. To check what services you have and how to access them, contact your telephone service provider.

To use your voicemail service rather than your answering system, turn off your answering system. To use your answering system rather than your voicemail service, contact your telephone service provider to deactivate your voicemail service.

Using the answering machine and voicemail together

You can also use your telephone answering system and voicemail together by setting your built-in answering system to answer before voicemail answers as described below. To learn how to program your voicemail settings, contact your telephone service provider. Then, if you are on a call, or if the answering system is busy recording a message and you receive another call, the second caller can leave a voicemail message.

Set your answering system to answer calls at least two rings earlier than your voicemail is set to answer. For example, if your voicemail answers after six rings, set your answering system to answer after four rings. Some voicemail providers may program the delay before answering calls in seconds instead of rings. In this case, allow six seconds per ring when determining the appropriate setting.

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Contents Complete user’s manual Congratulations Table of contents Answering system operation Answering system settingsAppendix IndexGetting started Parts checklistTelephone base and charger installation Battery installation If you do not hear a dial tone Charge light remains on when chargingBattery indicators Battery status Action Battery chargingLOW Battery ChargerTabletop to wall mount installation Installation optionsSee Telephone base and charger installation on Wall mount to tabletop installationRewiring of telephone line for cable/VoIP service users Message window Telephone base layoutUSE light VOL and /VOLHandset layout Charge lightFlash Dialing keys MENU/SELECTUsing the menu Telephone settingsRinger volume telephone base SettingRinger tone Ringer volume handsetTo choose English , Français or LCD languageClear voicemail indicators To manually turn off these indicatorsKey tone Set date and time Home area code Dial modeTelephone operation Call waiting MuteTemporary ringer silencing Temporary tone dialingReview and dial a redial entry Redial listStore a number from the redial list to the directory Delete a redial entryTo access the call log while on a call To access the directory while on a callTo access the redial list while on a call Chain dialingFind handset Join a call in progressTo join a call To start the paging toneIntercom Other Handset is Calling when you have twoAnswer an incoming call during an intercom call Call transfer using intercomFrom this intercom call, you have the following options About the directory DirectoryCreate a new directory entry Edit Number Alphabetical search Review the directoryDial a directory entry Edit a directory entryStore a speed dial entry Speed dialDelete a speed dial entry Dial a speed dial numberCaller ID About caller IDInformation about caller ID with call waiting Not Available AT this Time Call logMissed call indicator Memory matchReview and dial from the call log Save a call Iog entry to the directory View dialing optionsCall log display screen messages Delete from the call logTo delete one entry To delete all entriesAnswering system setup Answering system settingsAnswer on/off AnnouncementPlay the announcement Record a new announcementDelete your announcement Press MENU/SELECT to select AnnouncementCall screening Remote access codeNumber of rings Press MENU/SELECT to select Call ScreeningRecording time Message alert toneAnswering system and voicemail indicators Using the answering machine and voicemail togetherAnswering system operation Message capacity Voice promptsAnswering system new message indication Call screening at the telephone baseCall screening at the handset Call interceptMessage playback To play messages with a handset To play messages with the telephone baseDelete all old messages To delete all old messages with the telephone baseTo delete all old messages with a handset Press 5 to stop recording. The system announces, Recorded Record, play or delete memosWindow display Description Message window displaysRemote access To remotely access the answering systemCommand Handset display screen messages AppendixTelephone number you have entered is already stored On when the handset speakerphone is in use Handset and telephone base indicatorsHandset lights Telephone base lightsBattery needs charging when BatteryExpand your telephone system Add and register a handset optionalTo register a handset To deregister all handsets Replace a handsetMy telephone does not work at all TroubleshootingThere is no dial tone Cannot dial outCharge light is off LOW Battery shows on the handset screenMy handset beeps and is not performing normally Telephone does not ring when there is an incoming callHear noise on the cordless handset and the keys do not work Hear other calls when using the telephoneMy caller ID features are not working properly Registration Failed appears on the handsetCaller ID entries do not match the numbers I need to dial OUT of Range or no PWR AT Base shows in the handset screen NEW Voicemail and show on the display and I don’t know whyCannot retrieve voicemail messages Outgoing announcement is not clear Answering system does not respond to remote commandsAnswering system does not record messages Messages on the answering system are very difficult to hearCommon cure for electronic equipment Important safety instructions Precautions for users of implanted cardiac pacemakers Operating rangePacemaker patients Avoid rough treatment MaintenanceRbrc seal About cordless telephonesWhat does this limited warranty cover? Limited warrantyHow long is the limited warranty period? What is not covered by this limited warranty?Other limitations How do you get warranty service?FCC, Acta and IC regulations FCC PartFCC Part 68 and Acta Industry Canada Technical specifications Index Index All rights reserved. Version 7 09/12