VTech CS6428-2/CS6429/ CS6249-15/CS6429-16/ CS6429-2/CS6429-3/ CS6429-4/CS6429-5 user manual

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Appendix

Troubleshooting

•If there is a fax machine connected to the same telephone line, try disconnecting the fax machine. If that solves the problem, consult your fax machine documentation for information on compatibility with answering systems.

The outgoing announcement is not clear.

•When recording the announcement, make sure you speak in a normal tone of voice towards the microphone of the handset.

•Make sure there is no background noise when recording.

The answering system does not record messages.

•Make sure the answering system is on (see Answer on/off on page 37).

•Make sure the memory of the answering system is not full. When the answering machine memory is full, it does not record new messages until some old messages are deleted.

•If you subscribe to voicemail service, change the number of ring so that your answering system answers before your voicemail answers (see Answering system new message indication on page 42). To determine how many rings activate your voicemail, contact your telephone service provider.

•If there is a fax machine connected to the same telephone line, try disconnecting the fax machine. If that solves the problem, consult your fax machine documentation for information on compatibility with answering systems.

The messages on the answering system are very difficult to hear.

•Press /VOL on the telephone base or /VOLUME on the handset to increase the speaker volume.

The messages on the answering system are incomplete.

•If a caller leaves a very long message, part of it may be lost when the answering system disconnects the call after the preset recording time.

•If the memory on the answering system becomes full during a message, the answering system stops recording and disconnects the call.

•If the caller’s voice is very soft, the answering system may stop recording and disconnect the call.

The answering system does not respond to remote commands.

•Make sure to enter your remote access code correctly (see Remote access code on page 39).

•Make sure you are calling from a touch-tone telephone. When you dial a number, you should hear tones. If you hear clicks, the telephone is not a touch-tone telephone and

cannot active the answering system.

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Contents Complete user’s manual Congratulations Table of contents Answering system operation Answering system settingsAppendix IndexGetting started Parts checklistTelephone base and charger installation Battery installation If you do not hear a dial tone Charge light remains on when chargingBattery indicators Battery status Action Battery chargingLOW Battery ChargerTabletop to wall mount installation Installation optionsSee Telephone base and charger installation on Wall mount to tabletop installationRewiring of telephone line for cable/VoIP service users Message window Telephone base layoutUSE light VOL and /VOLFlash Handset layoutCharge light Dialing keys MENU/SELECTUsing the menu Telephone settingsRinger volume telephone base SettingRinger tone Ringer volume handsetTo choose English , Français or LCD languageKey tone Clear voicemail indicatorsTo manually turn off these indicators Set date and time Home area code Dial modeTelephone operation Call waiting MuteTemporary ringer silencing Temporary tone dialingReview and dial a redial entry Redial listStore a number from the redial list to the directory Delete a redial entryTo access the call log while on a call To access the directory while on a callTo access the redial list while on a call Chain dialingFind handset Join a call in progressTo join a call To start the paging toneIntercom Other Handset is Calling when you have twoAnswer an incoming call during an intercom call Call transfer using intercomFrom this intercom call, you have the following options About the directory DirectoryCreate a new directory entry Edit Number Alphabetical search Review the directoryDial a directory entry Edit a directory entryStore a speed dial entry Speed dialDelete a speed dial entry Dial a speed dial numberInformation about caller ID with call waiting Caller IDAbout caller ID Not Available AT this Time Call logReview and dial from the call log Missed call indicatorMemory match Save a call Iog entry to the directory View dialing optionsCall log display screen messages Delete from the call logTo delete one entry To delete all entriesAnswering system setup Answering system settingsAnswer on/off AnnouncementPlay the announcement Record a new announcementDelete your announcement Press MENU/SELECT to select AnnouncementCall screening Remote access codeNumber of rings Press MENU/SELECT to select Call ScreeningRecording time Message alert toneAnswering system operation Answering system and voicemail indicatorsUsing the answering machine and voicemail together Message capacity Voice promptsAnswering system new message indication Call screening at the telephone baseMessage playback Call screening at the handsetCall intercept To play messages with a handset To play messages with the telephone baseTo delete all old messages with a handset Delete all old messagesTo delete all old messages with the telephone base Press 5 to stop recording. The system announces, Recorded Record, play or delete memosWindow display Description Message window displaysCommand Remote accessTo remotely access the answering system Handset display screen messages AppendixTelephone number you have entered is already stored On when the handset speakerphone is in use Handset and telephone base indicatorsHandset lights Telephone base lightsBattery needs charging when BatteryTo register a handset Expand your telephone systemAdd and register a handset optional To deregister all handsets Replace a handsetMy telephone does not work at all TroubleshootingThere is no dial tone Cannot dial outCharge light is off LOW Battery shows on the handset screenMy handset beeps and is not performing normally Telephone does not ring when there is an incoming call Hear noise on the cordless handset and the keys do not work Hear other calls when using the telephoneCaller ID entries do not match the numbers I need to dial My caller ID features are not working properlyRegistration Failed appears on the handset Cannot retrieve voicemail messages OUT of Range or no PWR AT Base shows in the handset screenNEW Voicemail and show on the display and I don’t know why Outgoing announcement is not clear Answering system does not respond to remote commandsAnswering system does not record messages Messages on the answering system are very difficult to hearCommon cure for electronic equipment Important safety instructions Pacemaker patients Precautions for users of implanted cardiac pacemakersOperating range Avoid rough treatment MaintenanceRbrc seal About cordless telephonesWhat does this limited warranty cover? Limited warrantyHow long is the limited warranty period? What is not covered by this limited warranty?Other limitations How do you get warranty service?FCC Part 68 and Acta FCC, Acta and IC regulationsFCC Part Industry Canada Technical specifications Index Index All rights reserved. Version 7 09/12