VTech CS6428-2/CS6429/ CS6249-15/CS6429-16/ CS6429-2/CS6429-3/ CS6429-4/CS6429-5 user manual

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Appendix

Troubleshooting

The telephone does not ring when there is an incoming call.

•Make sure the handset ringer volume is not set to off (page 13) and the telephone base ringer volume is not set to zero (page 12).

•Make sure the telephone line cord and power adapter are plugged in properly (page 2).

•The handset may be too far from the telephone base. Move it closer to the telephone base.

•There may be too many extension phones on the telephone line to allow all of them to ring simultaneously. Unplug some of them.

•If other telephones in your home are having the same problem, the problem is in the wiring or local service. Contact your telephone service provider.

•Other electronic products such as HAM radios and other DECT phones can cause interference with your cordless phone. Try installing your phone as far away as possible from these types of electronic devices.

•Test a working telephone at the telephone wall jack. If another telephone has the same problem, the problem is in the telephone wall jack. Contact your telephone

service provider.

•The telephone line cord may be defective. Install a new telephone line cord.

•Remove and install the battery again, and place the handset in the telephone base or charger.

•Wait for the handset to synchronize with the telephone base. Allow up to one minute for this to take place.

My handset beeps and is not performing normally.

•Make sure the power cord is securely plugged into the telephone base. Plug the telephone base into a different working electrical outlet not controlled by a wall switch.

•Move the handset closer to the telephone base. It may be out of range.

•Reset the telephone base by unplugging the electrical power to the base. Wait for

15 seconds and plug it back in again. Allow up to one minute for the cordless handset and telephone base to synchronize.

•Other electronic products such as HAM radios and other DECT phones can cause interference with your cordless phone. Try installing your phone as far away as possible from these types of electronic devices.

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Contents Complete user’s manual Congratulations Table of contents Answering system operation Answering system settingsAppendix IndexGetting started Parts checklistTelephone base and charger installation Battery installation If you do not hear a dial tone Charge light remains on when chargingBattery indicators Battery status Action Battery chargingLOW Battery ChargerTabletop to wall mount installation Installation optionsSee Telephone base and charger installation on Wall mount to tabletop installationRewiring of telephone line for cable/VoIP service users Message window Telephone base layoutUSE light VOL and /VOLCharge light Handset layoutFlash Dialing keys MENU/SELECTUsing the menu Telephone settingsRinger volume telephone base SettingRinger tone Ringer volume handsetTo choose English , Français or LCD languageTo manually turn off these indicators Clear voicemail indicatorsKey tone Set date and time Home area code Dial modeTelephone operation Call waiting MuteTemporary ringer silencing Temporary tone dialingReview and dial a redial entry Redial listStore a number from the redial list to the directory Delete a redial entryTo access the call log while on a call To access the directory while on a callTo access the redial list while on a call Chain dialingFind handset Join a call in progressTo join a call To start the paging toneIntercom Other Handset is Calling when you have twoAnswer an incoming call during an intercom call Call transfer using intercomFrom this intercom call, you have the following options About the directory DirectoryCreate a new directory entry Edit Number Alphabetical search Review the directoryDial a directory entry Edit a directory entryStore a speed dial entry Speed dialDelete a speed dial entry Dial a speed dial numberAbout caller ID Caller IDInformation about caller ID with call waiting Not Available AT this Time Call logMemory match Missed call indicatorReview and dial from the call log Save a call Iog entry to the directory View dialing optionsCall log display screen messages Delete from the call logTo delete one entry To delete all entriesAnswering system setup Answering system settingsAnswer on/off AnnouncementPlay the announcement Record a new announcementDelete your announcement Press MENU/SELECT to select AnnouncementCall screening Remote access codeNumber of rings Press MENU/SELECT to select Call ScreeningRecording time Message alert toneUsing the answering machine and voicemail together Answering system and voicemail indicatorsAnswering system operation Message capacity Voice promptsAnswering system new message indication Call screening at the telephone baseCall intercept Call screening at the handsetMessage playback To play messages with a handset To play messages with the telephone baseTo delete all old messages with the telephone base Delete all old messagesTo delete all old messages with a handset Press 5 to stop recording. The system announces, Recorded Record, play or delete memosWindow display Description Message window displaysTo remotely access the answering system Remote accessCommand Handset display screen messages AppendixTelephone number you have entered is already stored On when the handset speakerphone is in use Handset and telephone base indicatorsHandset lights Telephone base lightsBattery needs charging when BatteryAdd and register a handset optional Expand your telephone systemTo register a handset To deregister all handsets Replace a handsetMy telephone does not work at all TroubleshootingThere is no dial tone Cannot dial outCharge light is off LOW Battery shows on the handset screenMy handset beeps and is not performing normally Telephone does not ring when there is an incoming callHear noise on the cordless handset and the keys do not work Hear other calls when using the telephoneRegistration Failed appears on the handset My caller ID features are not working properlyCaller ID entries do not match the numbers I need to dial NEW Voicemail and show on the display and I don’t know why OUT of Range or no PWR AT Base shows in the handset screenCannot retrieve voicemail messages Outgoing announcement is not clear Answering system does not respond to remote commandsAnswering system does not record messages Messages on the answering system are very difficult to hearCommon cure for electronic equipment Important safety instructions Operating range Precautions for users of implanted cardiac pacemakersPacemaker patients Avoid rough treatment MaintenanceRbrc seal About cordless telephonesWhat does this limited warranty cover? Limited warrantyHow long is the limited warranty period? What is not covered by this limited warranty?Other limitations How do you get warranty service?FCC Part FCC, Acta and IC regulationsFCC Part 68 and Acta Industry Canada Technical specifications Index Index All rights reserved. Version 7 09/12