VTech CS6428-2/CS6429/ CS6249-15/CS6429-16/ CS6429-2/CS6429-3/ CS6429-4/CS6429-5 Troubleshooting

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Appendix

Troubleshooting

If you have difficulty with your telephone, please try the suggestions below. For customer service, visit our website www.vtechphones.com, or call 1(800) 595-9511. In Canada, go to www.vtechcanada.com, or call

1 (800) 267-7377.

My telephone does not work at all.

•Make sure the battery is installed and charged correctly (pages 3-5). For optimum daily performance, return the handset to the telephone base or charger after use.

•Make sure that the power adapter is securely plugged into an outlet not controlled by a wall switch.

•Make sure the telephone line cord is plugged firmly into the telephone base and the telephone wall jack.

•Unplug the electrical power to the telephone base. Wait for approximately 15 seconds, then plug it back in. Allow up to one minute for the cordless handset and telephone base to synchronize.

•Charge the battery in the handset for up to 10 hours.

•If the battery is completely depleted, it may take up to 30 minutes to charge the handset before LOW BATTERY appears on the screen (page 5).

•Remove and install the battery again. If that still does not work, it may be necessary to purchase a new battery.

•Disconnect the telephone base from the telephone wall jack and plug in a working telephone. If the other telephone does not work, the problem is probably in the wiring or the local telephone service. Contact your telephone service provider.

There is no dial tone.

•Try all the above suggestions.

•Move the cordless handset closer to the telephone base. It may be out of range.

•The telephone line cord may be defective. Install a new telephone line cord.

•Disconnect the telephone base from the telephone wall jack and connect a different telephone. If there is no dial tone on this telephone either, the problem is in your wiring or local telephone service. Contact your telephone service provider (charges may apply).

•If you have changed your telephone service to digital service from a cable company or a VoIP service provider, the telephone line may need to be rewired to allow all existing telephone jacks to work. Contact your service provider for more information.

I cannot dial out.

•Try all the above suggestions.

•Make sure there is a dial tone before dialing. It is normal if the handset takes a second or two to synchronize with the telephone before producing a dial tone. Wait an extra

second before dialing.

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Contents Complete user’s manual Congratulations Table of contents Index Answering system settingsAnswering system operation AppendixGetting started Parts checklistTelephone base and charger installation Battery installation If you do not hear a dial tone Charge light remains on when chargingCharger Battery chargingBattery indicators Battery status Action LOW BatteryTabletop to wall mount installation Installation optionsSee Telephone base and charger installation on Wall mount to tabletop installationRewiring of telephone line for cable/VoIP service users VOL and /VOL Telephone base layoutMessage window USE lightFlash Handset layoutCharge light Dialing keys MENU/SELECTSetting Telephone settingsUsing the menu Ringer volume telephone baseRinger tone Ringer volume handsetTo choose English , Français or LCD languageKey tone Clear voicemail indicatorsTo manually turn off these indicators Set date and time Home area code Dial modeTelephone operation Temporary tone dialing MuteCall waiting Temporary ringer silencingDelete a redial entry Redial listReview and dial a redial entry Store a number from the redial list to the directoryChain dialing To access the directory while on a callTo access the call log while on a call To access the redial list while on a callTo start the paging tone Join a call in progressFind handset To join a callIntercom Other Handset is Calling when you have twoAnswer an incoming call during an intercom call Call transfer using intercomFrom this intercom call, you have the following options About the directory DirectoryCreate a new directory entry Edit Number Edit a directory entry Review the directoryAlphabetical search Dial a directory entryStore a speed dial entry Speed dialDelete a speed dial entry Dial a speed dial numberInformation about caller ID with call waiting Caller IDAbout caller ID Not Available AT this Time Call logReview and dial from the call log Missed call indicatorMemory match Save a call Iog entry to the directory View dialing optionsTo delete all entries Delete from the call logCall log display screen messages To delete one entryAnnouncement Answering system settingsAnswering system setup Answer on/offPress MENU/SELECT to select Announcement Record a new announcementPlay the announcement Delete your announcementPress MENU/SELECT to select Call Screening Remote access codeCall screening Number of ringsRecording time Message alert toneAnswering system operation Answering system and voicemail indicatorsUsing the answering machine and voicemail together Call screening at the telephone base Voice promptsMessage capacity Answering system new message indicationMessage playback Call screening at the handsetCall intercept To play messages with a handset To play messages with the telephone baseTo delete all old messages with a handset Delete all old messagesTo delete all old messages with the telephone base Press 5 to stop recording. The system announces, Recorded Record, play or delete memosWindow display Description Message window displaysCommand Remote accessTo remotely access the answering system Handset display screen messages AppendixTelephone number you have entered is already stored Telephone base lights Handset and telephone base indicatorsOn when the handset speakerphone is in use Handset lightsBattery needs charging when BatteryTo register a handset Expand your telephone systemAdd and register a handset optional To deregister all handsets Replace a handsetCannot dial out TroubleshootingMy telephone does not work at all There is no dial toneCharge light is off LOW Battery shows on the handset screenMy handset beeps and is not performing normally Telephone does not ring when there is an incoming callHear noise on the cordless handset and the keys do not work Hear other calls when using the telephoneCaller ID entries do not match the numbers I need to dial My caller ID features are not working properlyRegistration Failed appears on the handset Cannot retrieve voicemail messages OUT of Range or no PWR AT Base shows in the handset screenNEW Voicemail and show on the display and I don’t know why Messages on the answering system are very difficult to hear Answering system does not respond to remote commandsOutgoing announcement is not clear Answering system does not record messagesCommon cure for electronic equipment Important safety instructions Pacemaker patients Precautions for users of implanted cardiac pacemakersOperating range Avoid rough treatment MaintenanceRbrc seal About cordless telephonesWhat is not covered by this limited warranty? Limited warrantyWhat does this limited warranty cover? How long is the limited warranty period?Other limitations How do you get warranty service?FCC Part 68 and Acta FCC, Acta and IC regulationsFCC Part Industry Canada Technical specifications Index Index All rights reserved. Version 7 09/12
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