VTech CS6428-2/CS6429/ CS6249-15/CS6429-16/ CS6429-2/CS6429-3/ CS6429-4/CS6429-5 user manual

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Appendix

Troubleshooting

There is interference during a telephone conversation. My calls fade out when I am using the cordless handset.

The handset may be out of range. Move it closer to the telephone base.

If you subscribe to high-speed Internet service (DSL - digital subscriber line) through your telephone line, you must install a DSL filter between the telephone line cord and the telephone wall jack. The filter prevents noise and caller ID problems caused by DSL interference. Contact your DSL service provider for more information about DSL filters.

Appliances or other cordless telephones plugged into the same circuit as the telephone base can cause interference. Try moving the appliance or telephone base to another outlet.

Other electronic products such as HAM radios and other DECT phones can cause interference with your cordless phone. Try installing your phone as far away as possible from these types of electronic devices.

If your telephone is plugged in with modem or a surge protector, plug the telephone (or modem/surge protector) into a different location. If this does not solve the problem, relocate your telephone or modem farther apart from each other, or use a different surge protector.

The location of your telephone base can impact the performance of your cordless phone. For better reception, install the telephone base in a centralized location within your home or office, away from walls or other obstructions. In many environments, elevating the telephone base improves overall performance.

Disconnect the telephone base from the telephone wall jack and plug in a corded telephone. If calls are still not clear, the problem is probably in the wiring or local service. Contact your telephone service provider (charges may apply).

If other telephones in your home are having the same problem, the problem is in the wiring or local telephone service. Contact your telephone service provider (charges may apply).

I hear other calls when using the telephone.

Disconnect the telephone base from the telephone wall jack. Plug in a different telephone. If you still hear other calls, the problem is probably in the wiring or local service. Contact your telephone service provider.

I hear noise on the cordless handset and the keys do not work.

Make sure the telephone line cord is plugged in securely.

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Contents Complete user’s manual Congratulations Table of contents Appendix Answering system settingsAnswering system operation IndexParts checklist Getting startedTelephone base and charger installation Battery installation Charge light remains on when charging If you do not hear a dial toneLOW Battery Battery chargingBattery indicators Battery status Action ChargerInstallation options Tabletop to wall mount installationWall mount to tabletop installation See Telephone base and charger installation onRewiring of telephone line for cable/VoIP service users USE light Telephone base layoutMessage window VOL and /VOLFlash Handset layoutCharge light MENU/SELECT Dialing keysRinger volume telephone base Telephone settingsUsing the menu SettingRinger volume handset Ringer toneLCD language To choose English , Français orKey tone Clear voicemail indicatorsTo manually turn off these indicators Set date and time Dial mode Home area codeTelephone operation Temporary ringer silencing MuteCall waiting Temporary tone dialingStore a number from the redial list to the directory Redial listReview and dial a redial entry Delete a redial entryTo access the redial list while on a call To access the directory while on a callTo access the call log while on a call Chain dialingTo join a call Join a call in progressFind handset To start the paging toneOther Handset is Calling when you have two IntercomCall transfer using intercom Answer an incoming call during an intercom callFrom this intercom call, you have the following options Directory About the directoryCreate a new directory entry Edit Number Dial a directory entry Review the directoryAlphabetical search Edit a directory entrySpeed dial Store a speed dial entryDial a speed dial number Delete a speed dial entryInformation about caller ID with call waiting Caller IDAbout caller ID Call log Not Available AT this TimeReview and dial from the call log Missed call indicatorMemory match View dialing options Save a call Iog entry to the directoryTo delete one entry Delete from the call logCall log display screen messages To delete all entriesAnswer on/off Answering system settingsAnswering system setup AnnouncementDelete your announcement Record a new announcementPlay the announcement Press MENU/SELECT to select AnnouncementNumber of rings Remote access codeCall screening Press MENU/SELECT to select Call ScreeningMessage alert tone Recording timeAnswering system operation Answering system and voicemail indicatorsUsing the answering machine and voicemail together Answering system new message indication Voice promptsMessage capacity Call screening at the telephone baseMessage playback Call screening at the handsetCall intercept To play messages with the telephone base To play messages with a handsetTo delete all old messages with a handset Delete all old messagesTo delete all old messages with the telephone base Record, play or delete memos Press 5 to stop recording. The system announces, RecordedMessage window displays Window display DescriptionCommand Remote accessTo remotely access the answering system Appendix Handset display screen messagesTelephone number you have entered is already stored Handset lights Handset and telephone base indicatorsOn when the handset speakerphone is in use Telephone base lightsBattery Battery needs charging whenTo register a handset Expand your telephone systemAdd and register a handset optional Replace a handset To deregister all handsetsThere is no dial tone TroubleshootingMy telephone does not work at all Cannot dial outLOW Battery shows on the handset screen Charge light is offTelephone does not ring when there is an incoming call My handset beeps and is not performing normallyHear other calls when using the telephone Hear noise on the cordless handset and the keys do not workCaller ID entries do not match the numbers I need to dial My caller ID features are not working properlyRegistration Failed appears on the handset Cannot retrieve voicemail messages OUT of Range or no PWR AT Base shows in the handset screenNEW Voicemail and show on the display and I don’t know why Answering system does not record messages Answering system does not respond to remote commandsOutgoing announcement is not clear Messages on the answering system are very difficult to hearCommon cure for electronic equipment Important safety instructions Pacemaker patients Precautions for users of implanted cardiac pacemakersOperating range Maintenance Avoid rough treatmentAbout cordless telephones Rbrc sealHow long is the limited warranty period? Limited warrantyWhat does this limited warranty cover? What is not covered by this limited warranty?How do you get warranty service? Other limitationsFCC Part 68 and Acta FCC, Acta and IC regulationsFCC Part Industry Canada Technical specifications Index Index All rights reserved. Version 7 09/12