VTech CS6428-2/CS6429/ CS6249-15/CS6429-16/ CS6429-2/CS6429-3/ CS6429-4/CS6429-5 user manual

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Appendix

Troubleshooting

OUT OF RANGE OR NO PWR AT BASE shows in the handset screen.

•The handset may be out of range. Move it closer to the telephone base.

•Make sure the power cord is securely plugged into the telephone base. Use a working electrical outlet not controlled by a wall switch.

•Reset your telephone by unplugging the power adapter from the telephone base. Disconnect the battery from the cordless handset. Wait for 15 seconds, then plug in the power adapter and reinstall the battery. Place the handset in the telephone base and allow up to one minute for the handset and telephone base to synchronize.

•Other electronic products such as HAM radios and other DECT phones can cause interference with your cordless phone. Try installing your phone as far away as possible from these types of electronic devices.

NEW VOICEMAIL and show on the display and I don’t know why.

•Your telephone has voicemail indication that is separate from the built-in answering system. If NEW VOICEMAIL and appear on the display, then your telephone has received a signal from your telephone service provider that you have a voicemail message waiting for you to retrieve from your telephone service provider. Contact your telephone service provider for more information on how to access your voicemail.

I cannot retrieve voicemail messages.

•Your telephone has both a built-in answering system and voicemail indication. They are independent features and each alerts you to new messages differently (see Answering system new message indication on page 42). If you subscribe to voicemail service from your telephone service provider (charges may apply), contact your telephone service provider for more information on how to access your voicemail.

The answering system does not answer after correct number of rings.

•Make sure the answering system is on. When the answering system is on, ANS ON should show on the handset and the /ANSWER ON/OFF light is lit on the telephone base (see Answer on/off on page 37).

•If toll saver is selected, the number of rings changes to two when there are new messages (see Number of rings on page 39).

•If the memory is full or the answering system is off, the answering system answers after 10 rings. In some cases, the answering system is affected by the ringing system used by the telephone service provider.

•If you subscribe to voicemail service, change the number of rings so that your answering system answers before your voicemail answers (see Answering system new message indication on page 42). To get help with your voicemail settings, contact your telephone service provider.

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Contents Complete user’s manual Congratulations Table of contents Answering system settings Answering system operationAppendix IndexParts checklist Getting startedTelephone base and charger installation Battery installation Charge light remains on when charging If you do not hear a dial toneBattery charging Battery indicators Battery status ActionLOW Battery ChargerInstallation options Tabletop to wall mount installationWall mount to tabletop installation See Telephone base and charger installation onRewiring of telephone line for cable/VoIP service users Telephone base layout Message windowUSE light VOL and /VOLCharge light Handset layoutFlash MENU/SELECT Dialing keysTelephone settings Using the menuRinger volume telephone base SettingRinger volume handset Ringer toneLCD language To choose English , Français orTo manually turn off these indicators Clear voicemail indicatorsKey tone Set date and time Dial mode Home area codeTelephone operation Mute Call waitingTemporary ringer silencing Temporary tone dialingRedial list Review and dial a redial entryStore a number from the redial list to the directory Delete a redial entryTo access the directory while on a call To access the call log while on a callTo access the redial list while on a call Chain dialingJoin a call in progress Find handsetTo join a call To start the paging toneOther Handset is Calling when you have two IntercomCall transfer using intercom Answer an incoming call during an intercom callFrom this intercom call, you have the following options Directory About the directoryCreate a new directory entry Edit Number Review the directory Alphabetical searchDial a directory entry Edit a directory entrySpeed dial Store a speed dial entryDial a speed dial number Delete a speed dial entryAbout caller ID Caller IDInformation about caller ID with call waiting Call log Not Available AT this TimeMemory match Missed call indicatorReview and dial from the call log View dialing options Save a call Iog entry to the directoryDelete from the call log Call log display screen messagesTo delete one entry To delete all entriesAnswering system settings Answering system setupAnswer on/off AnnouncementRecord a new announcement Play the announcementDelete your announcement Press MENU/SELECT to select AnnouncementRemote access code Call screeningNumber of rings Press MENU/SELECT to select Call ScreeningMessage alert tone Recording timeUsing the answering machine and voicemail together Answering system and voicemail indicatorsAnswering system operation Voice prompts Message capacityAnswering system new message indication Call screening at the telephone baseCall intercept Call screening at the handsetMessage playback To play messages with the telephone base To play messages with a handsetTo delete all old messages with the telephone base Delete all old messagesTo delete all old messages with a handset Record, play or delete memos Press 5 to stop recording. The system announces, RecordedMessage window displays Window display DescriptionTo remotely access the answering system Remote accessCommand Appendix Handset display screen messagesTelephone number you have entered is already stored Handset and telephone base indicators On when the handset speakerphone is in useHandset lights Telephone base lightsBattery Battery needs charging whenAdd and register a handset optional Expand your telephone systemTo register a handset Replace a handset To deregister all handsetsTroubleshooting My telephone does not work at allThere is no dial tone Cannot dial outLOW Battery shows on the handset screen Charge light is offTelephone does not ring when there is an incoming call My handset beeps and is not performing normallyHear other calls when using the telephone Hear noise on the cordless handset and the keys do not workRegistration Failed appears on the handset My caller ID features are not working properlyCaller ID entries do not match the numbers I need to dial NEW Voicemail and show on the display and I don’t know why OUT of Range or no PWR AT Base shows in the handset screenCannot retrieve voicemail messages Answering system does not respond to remote commands Outgoing announcement is not clearAnswering system does not record messages Messages on the answering system are very difficult to hearCommon cure for electronic equipment Important safety instructions Operating range Precautions for users of implanted cardiac pacemakersPacemaker patients Maintenance Avoid rough treatmentAbout cordless telephones Rbrc sealLimited warranty What does this limited warranty cover?How long is the limited warranty period? What is not covered by this limited warranty?How do you get warranty service? Other limitationsFCC Part FCC, Acta and IC regulationsFCC Part 68 and Acta Industry Canada Technical specifications Index Index All rights reserved. Version 7 09/12
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