VTech CS6428-2/CS6429/ CS6249-15/CS6429-16/ CS6429-2/CS6429-3/ CS6429-4/CS6429-5 user manual

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Appendix

Troubleshooting

REGISTRATION FAILED appears on the handset.

•Only one handset can be registered at a time. If you have multiple handsets to register, please follow the instructions on page 53 for the first handset. Once a handset has been successfully registered, repeat the steps for each handset that needs to be registered.

•Make sure that the telephone base and handset(s) are in idle mode when registering a handset.

•Follow the steps on page 62 for the common cure for electronic equipment, then try again to register a handset.

My caller ID features are not working properly.

•Caller ID is a subscription service. You must subscribe to this service from your telephone service provider for this feature to work on your telephone.

•The caller may not be calling from an area which supports caller ID.

•Both your and your caller’s telephone service providers must use equipment compatible with the caller ID service.

•The caller ID information shows after the first or second ring.

•If you subscribe to high-speed Internet service (DSL - digital subscribe line) through your telephone line, you must install a DSL filter between the telephone line cord and the telephone wall jack. The filter prevents noise and caller ID problems caused by DSL interference. Contact your DSL service provider for more informaton about DSL filters.

The telephone does not receive caller ID or the telephone does not show caller ID during call waiting.

•Make sure you subscribe to caller ID with call waiting features provided by your telephone service provider.

•The caller may not be calling from an area which supports caller ID.

•Both your and your caller’s telephone service providers must use equipment compatible with caller ID service.

•If you subscribe to high-speed Internet service (DSL - digital subscribe line) through your telephone line, you must install a DSL filter between the telephone line cord and the telephone wall jack. The filter prevents noise and caller ID problems caused by DSL interference. Contact your DSL service provider for more informaton about DSL filters.

Caller ID entries do not match the numbers I need to dial.

•Caller ID service delivers 10 digits (the area code plus the seven -digits number). If you need to dial something other than 10 digits, see View dialing options on page 35.

•If you dial seven digits for local calls, you may want to use the home area code feature (page 17).

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Contents Complete user’s manual Congratulations Table of contents Index Answering system settingsAnswering system operation AppendixGetting started Parts checklistTelephone base and charger installation Battery installation If you do not hear a dial tone Charge light remains on when chargingCharger Battery chargingBattery indicators Battery status Action LOW BatteryTabletop to wall mount installation Installation optionsSee Telephone base and charger installation on Wall mount to tabletop installationRewiring of telephone line for cable/VoIP service users VOL and /VOL Telephone base layoutMessage window USE lightHandset layout Charge lightFlash Dialing keys MENU/SELECTSetting Telephone settingsUsing the menu Ringer volume telephone baseRinger tone Ringer volume handsetTo choose English , Français or LCD languageClear voicemail indicators To manually turn off these indicatorsKey tone Set date and time Home area code Dial modeTelephone operation Temporary tone dialing MuteCall waiting Temporary ringer silencingDelete a redial entry Redial listReview and dial a redial entry Store a number from the redial list to the directoryChain dialing To access the directory while on a callTo access the call log while on a call To access the redial list while on a callTo start the paging tone Join a call in progressFind handset To join a callIntercom Other Handset is Calling when you have twoAnswer an incoming call during an intercom call Call transfer using intercomFrom this intercom call, you have the following options About the directory DirectoryCreate a new directory entry Edit Number Edit a directory entry Review the directoryAlphabetical search Dial a directory entryStore a speed dial entry Speed dialDelete a speed dial entry Dial a speed dial numberCaller ID About caller IDInformation about caller ID with call waiting Not Available AT this Time Call logMissed call indicator Memory matchReview and dial from the call log Save a call Iog entry to the directory View dialing optionsTo delete all entries Delete from the call logCall log display screen messages To delete one entryAnnouncement Answering system settingsAnswering system setup Answer on/offPress MENU/SELECT to select Announcement Record a new announcementPlay the announcement Delete your announcementPress MENU/SELECT to select Call Screening Remote access codeCall screening Number of ringsRecording time Message alert toneAnswering system and voicemail indicators Using the answering machine and voicemail togetherAnswering system operation Call screening at the telephone base Voice promptsMessage capacity Answering system new message indicationCall screening at the handset Call interceptMessage playback To play messages with a handset To play messages with the telephone baseDelete all old messages To delete all old messages with the telephone baseTo delete all old messages with a handset Press 5 to stop recording. The system announces, Recorded Record, play or delete memosWindow display Description Message window displaysRemote access To remotely access the answering systemCommand Handset display screen messages AppendixTelephone number you have entered is already stored Telephone base lights Handset and telephone base indicatorsOn when the handset speakerphone is in use Handset lightsBattery needs charging when BatteryExpand your telephone system Add and register a handset optionalTo register a handset To deregister all handsets Replace a handsetCannot dial out TroubleshootingMy telephone does not work at all There is no dial toneCharge light is off LOW Battery shows on the handset screenMy handset beeps and is not performing normally Telephone does not ring when there is an incoming callHear noise on the cordless handset and the keys do not work Hear other calls when using the telephoneMy caller ID features are not working properly Registration Failed appears on the handsetCaller ID entries do not match the numbers I need to dial OUT of Range or no PWR AT Base shows in the handset screen NEW Voicemail and show on the display and I don’t know whyCannot retrieve voicemail messages Messages on the answering system are very difficult to hear Answering system does not respond to remote commandsOutgoing announcement is not clear Answering system does not record messagesCommon cure for electronic equipment Important safety instructions Precautions for users of implanted cardiac pacemakers Operating rangePacemaker patients Avoid rough treatment MaintenanceRbrc seal About cordless telephonesWhat is not covered by this limited warranty? Limited warrantyWhat does this limited warranty cover? How long is the limited warranty period?Other limitations How do you get warranty service?FCC, Acta and IC regulations FCC PartFCC Part 68 and Acta Industry Canada Technical specifications Index Index All rights reserved. Version 7 09/12