VTech CS6428-2/CS6429/ CS6249-15/CS6429-16/ CS6429-2/CS6429-3/ CS6429-4/CS6429-5 user manual

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Appendix

Troubleshooting

•The answering system may not detect the remote access code while your announcement is playing. Try waiting until the announcement is over before entering the code.

•There may be interference on the telephone line you are using. Press the dialing keys firmly.

I subscribe to a nontraditional telephone service that uses my computer to establish connections, and my telephone doesn’t work.

•Make sure your computer is powered on.

•Make sure your Internet connection is working properly.

•Make sure that the software is installed and running for your nontraditional telephone service.

•Make sure to plug your USB telephone adapter into a dedicated USB port on your computer. Do not plug into a multiple port USB hub (USB splitter) that is not powered.

•In a few rare instances, the USB port on your computer may not have enough power. In these instances, try using a USB hub with its own external power supply.

•If you are using a firewall, it may prevent access to your nontraditional telephone service. Contact your service provider for more information.

Common cure for electronic equipment.

If your telephone does not seem to be responding normally, try putting the handset in its base. If this does not fix the problem, do the following (in the order listed):

1.Disconnect the power to the telephone base.

2.Disconnect the cordless handset battery.

3.Wait a few minutes before connecting power to the telephone base.

4.Install the battery again and place the cordless handset in the telephone base or charger.

5.Wait for the cordless handset to synchronize with the telephone base. Allow up to one minute for this to take place.

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Contents Complete user’s manual Congratulations Table of contents Appendix Answering system settingsAnswering system operation IndexParts checklist Getting startedTelephone base and charger installation Battery installation Charge light remains on when charging If you do not hear a dial toneLOW Battery Battery chargingBattery indicators Battery status Action ChargerInstallation options Tabletop to wall mount installationWall mount to tabletop installation See Telephone base and charger installation onRewiring of telephone line for cable/VoIP service users USE light Telephone base layoutMessage window VOL and /VOLHandset layout Charge lightFlash MENU/SELECT Dialing keysRinger volume telephone base Telephone settingsUsing the menu SettingRinger volume handset Ringer toneLCD language To choose English , Français orClear voicemail indicators To manually turn off these indicatorsKey tone Set date and time Dial mode Home area codeTelephone operation Temporary ringer silencing MuteCall waiting Temporary tone dialingStore a number from the redial list to the directory Redial listReview and dial a redial entry Delete a redial entryTo access the redial list while on a call To access the directory while on a callTo access the call log while on a call Chain dialingTo join a call Join a call in progressFind handset To start the paging toneOther Handset is Calling when you have two IntercomCall transfer using intercom Answer an incoming call during an intercom callFrom this intercom call, you have the following options Directory About the directoryCreate a new directory entry Edit Number Dial a directory entry Review the directoryAlphabetical search Edit a directory entrySpeed dial Store a speed dial entryDial a speed dial number Delete a speed dial entryCaller ID About caller IDInformation about caller ID with call waiting Call log Not Available AT this TimeMissed call indicator Memory matchReview and dial from the call log View dialing options Save a call Iog entry to the directoryTo delete one entry Delete from the call logCall log display screen messages To delete all entriesAnswer on/off Answering system settingsAnswering system setup AnnouncementDelete your announcement Record a new announcementPlay the announcement Press MENU/SELECT to select AnnouncementNumber of rings Remote access codeCall screening Press MENU/SELECT to select Call ScreeningMessage alert tone Recording timeAnswering system and voicemail indicators Using the answering machine and voicemail togetherAnswering system operation Answering system new message indication Voice promptsMessage capacity Call screening at the telephone baseCall screening at the handset Call interceptMessage playback To play messages with the telephone base To play messages with a handsetDelete all old messages To delete all old messages with the telephone baseTo delete all old messages with a handset Record, play or delete memos Press 5 to stop recording. The system announces, RecordedMessage window displays Window display DescriptionRemote access To remotely access the answering systemCommand Appendix Handset display screen messagesTelephone number you have entered is already stored Handset lights Handset and telephone base indicatorsOn when the handset speakerphone is in use Telephone base lightsBattery Battery needs charging whenExpand your telephone system Add and register a handset optionalTo register a handset Replace a handset To deregister all handsetsThere is no dial tone TroubleshootingMy telephone does not work at all Cannot dial outLOW Battery shows on the handset screen Charge light is offTelephone does not ring when there is an incoming call My handset beeps and is not performing normallyHear other calls when using the telephone Hear noise on the cordless handset and the keys do not workMy caller ID features are not working properly Registration Failed appears on the handsetCaller ID entries do not match the numbers I need to dial OUT of Range or no PWR AT Base shows in the handset screen NEW Voicemail and show on the display and I don’t know whyCannot retrieve voicemail messages Answering system does not record messages Answering system does not respond to remote commandsOutgoing announcement is not clear Messages on the answering system are very difficult to hearCommon cure for electronic equipment Important safety instructions Precautions for users of implanted cardiac pacemakers Operating rangePacemaker patients Maintenance Avoid rough treatmentAbout cordless telephones Rbrc sealHow long is the limited warranty period? Limited warrantyWhat does this limited warranty cover? What is not covered by this limited warranty?How do you get warranty service? Other limitationsFCC, Acta and IC regulations FCC PartFCC Part 68 and Acta Industry Canada Technical specifications Index Index All rights reserved. Version 7 09/12