VTech CS6529-19 Troubleshooting, My telephone does not work at all, There is no dial tone

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• Try all the above suggestions.
I cannot dial out.

Appendix

Troubleshooting

If you have difficulty with your telephone, please try the suggestions below. For customer service, visit our website at www.vtechphones.com or call 1 (800) 595-9511. In Canada, go to www.vtechcanada.com or call 1 (800) 267-7377.

My telephone does not work at all.

•Make sure the battery is installed and charged correctly (page 3). For optimum daily performance, return the handset to the telephone base or charger after use.

•Make sure the power adapter is securely plugged into an outlet not controlled by a wall switch.

•Make sure the telephone line cord is plugged firmly into the telephone base and the wall jack.

•Unplug the electrical power to the telephone base. Wait for approximately 15 seconds, then plug it back in. Allow up to one minute for the cordless handset and telephone base to synchronize.

•Charge the battery in the handset for up to 11 hours.

•If the battery is completely depleted, charge the handset for at least 30 minutes before use (page 4).

•Remove and install the battery again. If that still does not work, it may be necessary to purchase a new battery.

•Disconnect the telephone base from the telephone wall jack and plug in a working telephone. If the other telephone does not work, the problem is probably in the wiring or telephone service. Contact your telephone service provider.

There is no dial tone.

• Try all the above suggestions.

• Move the handset closer to the telephone base. It may be out of range.

• The telephone line cord may be defective. Install a new telephone line cord.

• Disconnect the telephone base from the telephone wall jack and connect a different telephone. If there is no dial tone on this telephone either, the problem is in your wiring or telephone service. Contact your telephone service provider.

• If you have changed your telephone service to digital service from a cable company or a VoIP service provider, the telephone line may need to be rewired to allow all existing telephone jacks to work. Contact your service provider for more information. Appendix

•Make sure there is a dial tone before dialing. It is normal if the handset before dialing.

•If other telephones in your home are having the same problem, the problem is in the wiring or telephone service. Contact your telephone service provider (charges may apply).

•Eliminate any background noise. Mute the cordless handset before dialing, or dial from another room in your home with less background noise.

•If you have changed your telephone service to digital service from a cable company or a VoIP service provider, the telephone line may need to be rewired to allow all existing telephone

jacks to work. Contact your service provider for more information. takes a second or twoto synchronize with the telephone base before producing a dial tone. Wait an extra second

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Contents Complete user’s manual Product news RegistrationTable of contents Answering system operation Answering system settingsAppendix IndexGetting started Parts checklistTelephone base and charger installation If you do not hear a dial tone Battery installationDisplays Put in charger Battery chargingTabletop to wall mount installation Installation optionsSee Telephone base and charger installation on Wall mount to tabletop installationTo use the voicemail Are you a new cable or VoIP subscriber?To use the built-in answering system Handset layout VolumeINT Repeat Telephone base layoutUsing the menu Telephone settingsHandset ringer volume To enter the handset menuRinger tone Telephone base ringer volumeTo turn off the quiet mode Quiet modeTo set the duration and turn on the quiet mode Set date and time Press Select to choose LCD language LCD languageTo set your voicemail number Voicemail numberClear voicemail To manually turn off these indicatorsHome area code Key toneDial mode Telephone operation Mute VolumeCall waiting Temporary ringer silencingRedial Temporary tone dialingTo review and dial a redial entry To delete a redial entryTo access a number in the caller ID log To access a number in the directoryTo access a number on the redial list Check voicemailTransfer a call Web addressTo end paging Find handsetTo start paging To share an outside call Multiple handset useJoin a call in progress Answer an incoming call during an intercom call IntercomCall transfer using intercom About the directory DirectoryPress Select to choose Add contact Add a directory entryDirectory To start an alphabetical search Review and dial from the directoryAlphabetical search Delete a directory entry Edit a directory entryAssign a speed dial entry Speed dialDial a speed dial number Reassign a speed dial entryDelete a speed dial entry Clear SD #X?Information about caller ID with call waiting Caller IDAbout caller ID Caller ID log Missed call indicatorReview and dial from the caller ID log Memory matchView dialing options Save a caller ID log entry to the directory Caller ID log screen messages Delete the caller ID log entriesTo delete an entry To delete all entriesAnswering system Answering system settingsAnnouncement Record your own announcementDelete your announcement Play the announcementTo turn on or off with a handset Answer on/offTo turn on or off with the telephone base Number of rings To turn this feature on or offCall screening Message alert tone Remote access codeRecording time Answering system and voicemail Using the answering system and voicemail togetherAnswering system operation New message indication Message capacityTo screen a call at the telephone base Call interceptTo screen a call at a handset Options while a message is being recordedTo play messages at the telephone base Message playbackTo play messages with a handset Options during playbackRecord, play or delete memos Delete all messagesTo delete all messages with the telephone base To delete all messages with a handsetWindow display Description Message window displaysCommand Description Remote accessExpand your telephone system AppendixAdd and register a handset To register a handsetTo deregister all handsets Replace a handsetScreen messages No BatteryAppendix Handset lights Handset and telephone base indicatorsTelephone base lights Handset iconsBattery needs charging when BatteryThere is no dial tone TroubleshootingMy telephone does not work at all Charge light is off Low battery shows on the handset screenMy cordless handset isn’t performing normally Telephone does not ring when there is an incoming call Appendix Hear other calls when using the telephone Experience poor sound quality when using the speakerphoneMy caller ID features are not working properly Hear noise on the cordless handset and the keys do not workCannot retrieve voicemail messages Out of range or no pwr at base shows on the handset screenOutgoing announcement is not clear Answering system does not respond to remote commandsAnswering system does not record messages Messages on the answering system are very difficult to hearCommon cure for electronic equipment Important safety instructions Operating range Precautions for users of implanted cardiac pacemakersECO mode Maintenance Energy-saving charging modeRbrc seal About cordless telephonesWhat does this limited warranty cover? Limited warrantyHow do you get warranty service? FCC Part FCC, Acta and IC regulationsIndustry Canada Technical specificationsIndex Precautions for users of implanted cardiac pacemakers All rights reserved. Version 8 06/13 91-006053-010-100
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