VTech CS6529-4B, CS6529-3 My cordless handset isn’t performing normally, Charge light is off

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Appendix

Troubleshooting

To register HS and See manual appear alternately on the handset and it does not work at all.

•The handset may be deregistered from the telephone base. Refer to Add and register a handset on page 55 to register the handset to the telephone base.

My cordless handset isn’t performing normally.

•Make sure you plug the power cord securely into the telephone base. Plug the power adapter into a different, working electrical outlet without a wall switch.

•Move the cordless handset closer to the telephone base. You may have moved out of range.

•Reset the telephone base. Unplug the electrical power. Wait for 15 seconds then plug it back in. Allow up to one minute for the cordless handset and telephone base to reset.

•Other electronic products such as HAM radios and other DECT phones can cause interference with your cordless phone. Try installing your phone as far away as possible from these types of electronic devices.

Low battery shows on the handset screen.

•Place the handset in the telephone base or charger for recharging.

•Remove and install the battery again and use it until fully depleted, then charge the handset in the telephone base or charger for up to 11 hours.

•If the above measures do not correct the problem, replace the battery.

The battery does not charge in the handset or the handset battery does not accept charge.

•Make sure the handset is placed in the telephone base or charger correctly.

•Remove and install the battery again, then charge for up to 11 hours.

•If the battery is completely depleted, charge the handset for at least 30 minutes before use (page 4).

•Purchase a new battery. Refer to the Battery section (page 60).

The CHARGE light is off.

•Clean the charging contacts on the handset, telephone base and/or charger each month with a pencil eraser or a dry non-abrasive fabric.

•Make sure the power adapter and telephone line cord are plugged in properly (page 2).

•Unplug the power adapter. Wait for 15 seconds before plugging it back in. Allow up to one minute for the handset and telephone base to reset.

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Contents Complete user’s manual Registration Product newsTable of contents Appendix Answering system settingsAnswering system operation IndexParts checklist Getting startedTelephone base and charger installation Battery installation If you do not hear a dial toneBattery charging Displays Put in chargerInstallation options Tabletop to wall mount installationWall mount to tabletop installation See Telephone base and charger installation onAre you a new cable or VoIP subscriber? To use the built-in answering systemTo use the voicemail Volume Handset layoutINT Telephone base layout RepeatHandset ringer volume Telephone settingsUsing the menu To enter the handset menuTelephone base ringer volume Ringer toneQuiet mode To set the duration and turn on the quiet modeTo turn off the quiet mode Set date and time LCD language Press Select to choose LCD languageVoicemail number To set your voicemail numberTo manually turn off these indicators Clear voicemailKey tone Home area codeDial mode Telephone operation Call waiting VolumeMute Temporary ringer silencingTo review and dial a redial entry Temporary tone dialingRedial To delete a redial entryTo access a number on the redial list To access a number in the directoryTo access a number in the caller ID log Check voicemailWeb address Transfer a callFind handset To start pagingTo end paging Multiple handset use Join a call in progressTo share an outside call Intercom Answer an incoming call during an intercom callCall transfer using intercom Directory About the directoryAdd a directory entry Press Select to choose Add contactDirectory Review and dial from the directory Alphabetical searchTo start an alphabetical search Edit a directory entry Delete a directory entrySpeed dial Assign a speed dial entryDelete a speed dial entry Reassign a speed dial entryDial a speed dial number Clear SD #X?Caller ID About caller IDInformation about caller ID with call waiting Missed call indicator Caller ID logMemory match Review and dial from the caller ID logView dialing options Save a caller ID log entry to the directory To delete an entry Delete the caller ID log entriesCaller ID log screen messages To delete all entriesAnnouncement Answering system settingsAnswering system Record your own announcementPlay the announcement Delete your announcementAnswer on/off To turn on or off with the telephone baseTo turn on or off with a handset To turn this feature on or off Call screeningNumber of rings Remote access code Message alert toneRecording time Using the answering system and voicemail together Answering system operationAnswering system and voicemail Message capacity New message indicationTo screen a call at a handset Call interceptTo screen a call at the telephone base Options while a message is being recordedTo play messages with a handset Message playbackTo play messages at the telephone base Options during playbackTo delete all messages with the telephone base Delete all messagesRecord, play or delete memos To delete all messages with a handsetMessage window displays Window display DescriptionRemote access Command DescriptionAdd and register a handset AppendixExpand your telephone system To register a handsetReplace a handset To deregister all handsetsNo Battery Screen messagesAppendix Telephone base lights Handset and telephone base indicatorsHandset lights Handset iconsBattery Battery needs charging whenTroubleshooting My telephone does not work at allThere is no dial tone Low battery shows on the handset screen My cordless handset isn’t performing normallyCharge light is off Telephone does not ring when there is an incoming call Appendix My caller ID features are not working properly Experience poor sound quality when using the speakerphoneHear other calls when using the telephone Hear noise on the cordless handset and the keys do not workOut of range or no pwr at base shows on the handset screen Cannot retrieve voicemail messagesAnswering system does not record messages Answering system does not respond to remote commandsOutgoing announcement is not clear Messages on the answering system are very difficult to hearCommon cure for electronic equipment Important safety instructions Precautions for users of implanted cardiac pacemakers ECO modeOperating range Energy-saving charging mode MaintenanceAbout cordless telephones Rbrc sealLimited warranty What does this limited warranty cover?How do you get warranty service? FCC, Acta and IC regulations FCC PartTechnical specifications Industry CanadaIndex Precautions for users of implanted cardiac pacemakers All rights reserved. Version 8 06/13 91-006053-010-100