VTech CS6529-14, CS6529-4B, CS6529-3 Out of range or no pwr at base shows on the handset screen

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Appendix

Troubleshooting

Out of range or no pwr at base shows on the handset screen.

•The handset may be out of range. Move it closer to the telephone base.

•Make sure the power cord is securely plugged into the telephone base. Use a working electrical outlet not controlled by a wall switch.

•Reset your telephone by unplugging the power adapter from the telephone base. Disconnect the battery from the cordless handset. Wait for 15 seconds, then plug in the power adapter and install the battery again. Place the handset in the telephone base and allow up to one minute for the handset and telephone base to synchronize.

•Other electronic products such as HAM radios and other DECT phones can cause interference with your cordless phone. Try installing your phone as far away as possible from these types of electronic devices.

and New voicemail show on the handset display and I don’t know why.

•Your telephone has voicemail indication that is separate from the built-in answering system. If and New voicemail appear on the handset, your telephone has received a signal from your telephone service provider that you have a voicemail message waiting for you to retrieve from them. Contact your telephone service provider for more information on how to access your voicemail.

I cannot retrieve voicemail messages.

•Your telephone has both a built-in answering system and voicemail indication. They are independent features and each alerts you to new messages differently (page 48). If you subscribe to voicemail service from your telephone service provider (charges may apply), contact your telephone service provider for more information on how to access

your voicemail.

The answering system does not answer after the correct number of rings.

•Make sure the answering system is on. When the answering system is on, the

ANS ON/OFF light on the telephone base should be lit and ANS ON should show on the handset.

•If toll saver is selected, the number of rings changes to two when there are new messages waiting (page 45).

•If the memory is full or if the answering system is off, the answering system answers after 10 rings.

•In some cases, the answering system is affected by the ringing system used by your telephone service provider.

•If you subscribe to voicemail service, change the number of rings so that your answering system answers before your voicemail answers (page 48). To determine how many rings activate your voicemail, please contact your telephone service provider.

•If there is a fax machine connected to the same telephone line, try disconnecting the fax machine. If that solves the problem, consult your fax machine documentation for information on compatibility with answering systems.

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Contents Complete user’s manual Registration Product newsTable of contents Appendix Answering system settingsAnswering system operation IndexParts checklist Getting startedTelephone base and charger installation Battery installation If you do not hear a dial toneBattery charging Displays Put in chargerInstallation options Tabletop to wall mount installationWall mount to tabletop installation See Telephone base and charger installation onTo use the built-in answering system Are you a new cable or VoIP subscriber?To use the voicemail Volume Handset layoutINT Telephone base layout RepeatHandset ringer volume Telephone settingsUsing the menu To enter the handset menuTelephone base ringer volume Ringer toneTo set the duration and turn on the quiet mode Quiet modeTo turn off the quiet mode Set date and time LCD language Press Select to choose LCD languageVoicemail number To set your voicemail numberTo manually turn off these indicators Clear voicemailKey tone Home area codeDial mode Telephone operation Call waiting VolumeMute Temporary ringer silencingTo review and dial a redial entry Temporary tone dialingRedial To delete a redial entryTo access a number on the redial list To access a number in the directoryTo access a number in the caller ID log Check voicemailWeb address Transfer a callTo start paging Find handsetTo end paging Join a call in progress Multiple handset useTo share an outside call Intercom Answer an incoming call during an intercom callCall transfer using intercom Directory About the directoryAdd a directory entry Press Select to choose Add contactDirectory Alphabetical search Review and dial from the directoryTo start an alphabetical search Edit a directory entry Delete a directory entrySpeed dial Assign a speed dial entryDelete a speed dial entry Reassign a speed dial entryDial a speed dial number Clear SD #X?About caller ID Caller IDInformation about caller ID with call waiting Missed call indicator Caller ID logMemory match Review and dial from the caller ID logView dialing options Save a caller ID log entry to the directory To delete an entry Delete the caller ID log entriesCaller ID log screen messages To delete all entriesAnnouncement Answering system settingsAnswering system Record your own announcementPlay the announcement Delete your announcementTo turn on or off with the telephone base Answer on/offTo turn on or off with a handset Call screening To turn this feature on or offNumber of rings Remote access code Message alert toneRecording time Answering system operation Using the answering system and voicemail togetherAnswering system and voicemail Message capacity New message indicationTo screen a call at a handset Call interceptTo screen a call at the telephone base Options while a message is being recordedTo play messages with a handset Message playbackTo play messages at the telephone base Options during playbackTo delete all messages with the telephone base Delete all messagesRecord, play or delete memos To delete all messages with a handsetMessage window displays Window display DescriptionRemote access Command DescriptionAdd and register a handset AppendixExpand your telephone system To register a handsetReplace a handset To deregister all handsetsNo Battery Screen messagesAppendix Telephone base lights Handset and telephone base indicatorsHandset lights Handset iconsBattery Battery needs charging whenMy telephone does not work at all TroubleshootingThere is no dial tone My cordless handset isn’t performing normally Low battery shows on the handset screenCharge light is off Telephone does not ring when there is an incoming call Appendix My caller ID features are not working properly Experience poor sound quality when using the speakerphoneHear other calls when using the telephone Hear noise on the cordless handset and the keys do not workOut of range or no pwr at base shows on the handset screen Cannot retrieve voicemail messagesAnswering system does not record messages Answering system does not respond to remote commandsOutgoing announcement is not clear Messages on the answering system are very difficult to hearCommon cure for electronic equipment Important safety instructions ECO mode Precautions for users of implanted cardiac pacemakersOperating range Energy-saving charging mode MaintenanceAbout cordless telephones Rbrc sealLimited warranty What does this limited warranty cover?How do you get warranty service? FCC, Acta and IC regulations FCC PartTechnical specifications Industry CanadaIndex Precautions for users of implanted cardiac pacemakers All rights reserved. Version 8 06/13 91-006053-010-100
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