VTech CS6529 Outgoing announcement is not clear, Answering system does not record messages

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Appendix

Troubleshooting

The outgoing announcement is not clear.

•When recording the announcement, make sure you speak in a normal tone of voice towards the microphone of the handset.

•Make sure there is no background noise when recording.

The answering system does not record messages.

•Make sure the answering system is on.

•When the answering machine memory is full, it does not record new messages until some old messages are deleted.

•If you subscribe to voicemail service, change the number of rings so that your answering system answers before your voicemail answers (page 48). To determine how many rings activate your voicemail, contact your telephone service provider.

•If there is a fax machine connected to the same telephone line, try disconnecting the fax machine. If that solves the problem, consult your fax machine documentation for information on compatibility with answering systems.

The messages on the answering system are very difficult to hear.

•Press /VOLUME on handset or VOL+ on the telephone base to increase the listening volume.

The messages on the answering system are incomplete.

•If a caller leaves a very long message, part of it may be lost when the answering system disconnects the call after the preset recording time.

•If the memory on the answering system becomes full during a message, the answering system stops recording and disconnects the call.

•If the caller’s voice is very soft, the answering system may stop recording and disconnect the call.

The answering system does not respond to remote commands.

•Make sure your remote access code is correct (page 46).

•Make sure you are calling from a touch-tone telephone. When dialing a number, there should be tones. If there are clicks, then it is not a touch-tone telephone and cannot activate the

answering system.Appendix

•The answering system may not detect the remote access code when your announcement is playing. Wait until the announcement is over before entering the code.

•There may be interference on the telephone line you are using. Press the dialing keys firmly when dialing.

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Contents Complete user’s manual Product news RegistrationTable of contents Index Answering system settingsAnswering system operation AppendixGetting started Parts checklistTelephone base and charger installation If you do not hear a dial tone Battery installationDisplays Put in charger Battery chargingTabletop to wall mount installation Installation optionsSee Telephone base and charger installation on Wall mount to tabletop installationTo use the voicemail Are you a new cable or VoIP subscriber?To use the built-in answering system Handset layout VolumeINT Repeat Telephone base layoutTo enter the handset menu Telephone settingsUsing the menu Handset ringer volumeRinger tone Telephone base ringer volumeTo turn off the quiet mode Quiet modeTo set the duration and turn on the quiet mode Set date and time Press Select to choose LCD language LCD languageTo set your voicemail number Voicemail numberClear voicemail To manually turn off these indicatorsHome area code Key toneDial mode Telephone operation Temporary ringer silencing VolumeMute Call waitingTo delete a redial entry Temporary tone dialingRedial To review and dial a redial entryCheck voicemail To access a number in the directoryTo access a number in the caller ID log To access a number on the redial listTransfer a call Web addressTo end paging Find handsetTo start paging To share an outside call Multiple handset useJoin a call in progress Answer an incoming call during an intercom call IntercomCall transfer using intercom About the directory DirectoryPress Select to choose Add contact Add a directory entryDirectory To start an alphabetical search Review and dial from the directoryAlphabetical search Delete a directory entry Edit a directory entryAssign a speed dial entry Speed dialClear SD #X? Reassign a speed dial entryDial a speed dial number Delete a speed dial entryInformation about caller ID with call waiting Caller IDAbout caller ID Caller ID log Missed call indicatorReview and dial from the caller ID log Memory matchView dialing options Save a caller ID log entry to the directory To delete all entries Delete the caller ID log entriesCaller ID log screen messages To delete an entryRecord your own announcement Answering system settingsAnswering system AnnouncementDelete your announcement Play the announcementTo turn on or off with a handset Answer on/offTo turn on or off with the telephone base Number of rings To turn this feature on or offCall screening Message alert tone Remote access codeRecording time Answering system and voicemail Using the answering system and voicemail togetherAnswering system operation New message indication Message capacityOptions while a message is being recorded Call interceptTo screen a call at the telephone base To screen a call at a handsetOptions during playback Message playbackTo play messages at the telephone base To play messages with a handsetTo delete all messages with a handset Delete all messagesRecord, play or delete memos To delete all messages with the telephone baseWindow display Description Message window displaysCommand Description Remote accessTo register a handset AppendixExpand your telephone system Add and register a handsetTo deregister all handsets Replace a handsetScreen messages No BatteryAppendix Handset icons Handset and telephone base indicatorsHandset lights Telephone base lightsBattery needs charging when BatteryThere is no dial tone TroubleshootingMy telephone does not work at all Charge light is off Low battery shows on the handset screenMy cordless handset isn’t performing normally Telephone does not ring when there is an incoming call Appendix Hear noise on the cordless handset and the keys do not work Experience poor sound quality when using the speakerphoneHear other calls when using the telephone My caller ID features are not working properlyCannot retrieve voicemail messages Out of range or no pwr at base shows on the handset screenMessages on the answering system are very difficult to hear Answering system does not respond to remote commandsOutgoing announcement is not clear Answering system does not record messagesCommon cure for electronic equipment Important safety instructions Operating range Precautions for users of implanted cardiac pacemakersECO mode Maintenance Energy-saving charging modeRbrc seal About cordless telephonesWhat does this limited warranty cover? Limited warrantyHow do you get warranty service? FCC Part FCC, Acta and IC regulationsIndustry Canada Technical specificationsIndex Precautions for users of implanted cardiac pacemakers All rights reserved. Version 8 06/13 91-006053-010-100