2
Your voice terminal
Preset feature buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Using the display control buttons and softkeys . . . . . . . . . . . . . 4
Using the call appearance/feature buttons . . . . . . . . . . . . . . . . 4
Basic features
Placing a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
To automatically redial an extension that was busy or did not
answer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Placing a call on hold and returning to it . . . . . . . . . . . . . . . . . . 6
Transferring a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Setting up a conference call. . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 To drop the last party added to a conference call . . . . . . . . . . . . . . . . 7
Sending or redirecting your calls . . . . . . . . . . . . . . . . . . . . . . . . 8 To send all calls immediately to coverage. . . . . . . . . . . . . . . . . . . . . 8
To temporarily redirect all calls to an extension or outside
number. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Advanced features
Programming an AD softkey . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Programming an AD button . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Programming an AD personal list item . . . . . . . . . . . . . . . . . . 12 To place a call using an AD list button . . . . . . . . . . . . . . . . . . . . . . 13
Programming a feature onto an available button . . . . . . . . . . 14
Answering a call placed to a member of your pickup group
Answering a call placed to a coworker unable to answer
Answering a redirected call (call coverage) . . . . . . . . . . . . . . 16
Answering a parked call from any extension . . . . . . . . . . . . . 17
Leaving a message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18 To leave a message after dialing an extension . . . . . . . . . . . . . . . . 18 To leave a message without ringing an extension . . . . . . . . . . . . . . 18 To cancel a Leave Word Calling message. . . . . . . . . . . . . . . . . . . 19
Searching the directory for a name . . . . . . . . . . . . . . . . . . . . 19
Entering a call to make an important announcement . . . . . . . 20
Appendices
Glossary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Call purpose identifiers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23 Call coverage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23 Abbreviated dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23