Avaya manual 4620/4620SW/4621SW IP Telephone

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Introducing Your 4620/4620SW/4621SW IP Telephone

The 4620/4620SW/4621SW IP Telephone

The 4620/4620SW/4621SW IP Telephone is an innovative telephone that gives you access to the World Wide Web while offering the latest features and applications. The large display area allows up to 12 application-specific buttons to be presented and labeled at one time.

Additionally, 12 Line/Feature buttons, 4 softkeys, and other fixed buttons provide access to powerful capabilities such as:

●call server-based features,

●speed dialing,

●a Call Log, and

●a WML (Wireless Markup Language, a Web development protocol) browser.

This last feature is covered in detail in Chapter 5: Using the Web Access Application. The WML browser provides access to Web sites tailored specifically for devices with smaller display screens like cell phones and Personal Data Assistants.

In addition to these features and applications, the 4620/4620SW/4621SW provides a robust menu of options to customize your phone preferences.

Your telephone’s display area coincides with how your System Administrator sets up the Line/ Feature buttons. The 4 softkeys assist you in using 4620/4620SW/4621SW applications and features. The 14 standard (labeled) buttons assist in telephone operation and call handling. A built-in, two-way Speaker, and an infrared interface (not applicable on the 4621SW) combine to provide ease of use and flexibility. The telephone has an adjustable stand that moves to optimize your viewing position via the button on the back.

Figure 1 shows the face of the 4620/4620SW/4621SW IP Telephone. This diagram contains numbered “callouts” identifying the phone’s primary features and buttons. If you are viewing this guide online, you can click the callout to jump to the corresponding feature or button description. Otherwise, each callout is described in detail in Table 1 following the diagram.

14 4620/4620SW/4621SW IP Telephone Release 2.2 User Guide

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Contents 4620/4620SW/4621SW IP Telephone Page Federal Communications Commission Statement Part Means of Connection About This Guide Using the Speed Dial Application Using the Web Access Application Index Overview Issue DateAbout This Guide Intended AudienceHow to Use This Document What’s New in This DocumentDocument Organization Conventions UsedTypographic Conventions Symbolic ConventionsRelated Documentation ConferenceIntroducing Your 4620/4620SW/4621SW IP Telephone Introduction4620/4620SW/4621SW IP Telephone 4620/4620SW/4621SW IP Telephone Indicator As Call a number, Cancel the current activity, Save enteredIndicator Speaker Number Name Description4620/4620SW/4621SW IP Telephone About the Feature Key Expansion Unit EU24/EU24BL Navigating Application ScreensFeature is on/active White Speed Dial Application 4620/4620SW/4621SW IP Telephone ApplicationsPhone Application 4620/4620SW/4621SW Telephone Options Web Access Application OptionalCall Log Application Additional 4620/4620SW/4621SW Functionality Push FeatureAutomatic Backup/Retrieval Feature Making Calls Using Your 4620/4620SW/4621SW IP TelephoneCall Appearances Manual Dialing Automatic DialingRedialing the last number called Redialing using a list of the last six numbers calledIf all lines are in use, automatic dialing will not work Last number dialed is automatically redialedDialing a party using a Speed Dial button Number of the selected person dials automaticallySelected Call Log displays Associated Call Detail screen displaysCall Handling Features Receiving CallsIcon on the current line changes to the Soft Hold icon ConferenceHold Call is now active MuteSpeaker Transfer Changing from the Speaker to the handset or headsetRetrieving a Voice Mail Message Logging Off the PhoneForcing a Login to the Phone Reinstating the Phone After a LogoffPage Entering Data on Speed Dial Screens Using the Speed Dial ApplicationEntering Characters Using the Dialpad Editing During or After Entry Name Entry Example Adding a Speed Dial Button Updating Speed Dial Button Label Information Prompt Select entry to edit displaysDeleting a Speed Dial Button Label Prompt Select label to delete displaysNo deletion occurs. The Speed Dial Main screen displays If you want toThen Page Using the Call Log Application About the Call LogAnswered Calls Main screen displays Viewing a Call LogOutgoing Calls Main screen displays Missed Calls Main screen displaysAdding a Call Log Entry to a Speed Dial Button Selected entry’s Detail screen displays Deleting Call Log EntriesDeleting a Single Call Log Entry No deletion occurs and the Call Log’s Main screen displaysPrompt Press Delete again to confirm displays Disabling the Call LogDeleting All Entries from a Call Log Entries are removed. The Call Log’s Main screen displaysPage Using the Web Access Application Previous application or options screen displays Web Access AuthenticationNavigating Web Pages Navigating the Home Page and Other Standard-Size Web Pages Home page displaysEntering Text on Web Pages Any characters entered are removedEntering Text on Web Pages Adding a Speed Dial Button for a Web Site Telephone Number 4620/4620SW/4621SW IP Telephone Options Accessing the Options Main Menus First of two Options Main screens displaysApplication Options Setting the Redial OptionThis is the default setting Setting the Phone Screen on Answer? Option Setting the Phone Screen on Calling? OptionDefault rate is Slow Setting the Display Call Timers? OptionSetting the Message Display Rate Enabling/Disabling the Call Log Setting the Call Appearance WidthSetting Visual Alerting Personal Ringing Options First Options Main screen displaysViewing IP Address Status Viewing Quality of Service QoS StatusStatus Screen Viewing Options View Status Main Screen displaysViewing Miscellaneous Status Changing the Display ContrastViewing Interface Status Logging Off the 4620/4620SW/4621SW IP Telephone If administered, the Audio Status screen displaysViewing the Network Audio Quality Reinstating the Phone After a Log Off Backup/Restore OptionsDisplay prompts for entry of your password Settings Saved During a Backup Setting the Automatic Backup Option Setting changes from Disabled to EnabledVerifying Backup/Retrieval Status Retrieving and Restoring Data from a Backup File FTP Settings Main screen displays Select Directory Path Select User NameFeature Button Labeling Select Restore default labels Then Select Relabel feature buttonsSelect View default labels Second Options Main screen redisplays Feature Button Labeling screen re-displaysChanging a Phone/PC Ethernet Interface Selecting an Alternate Language Select either Yes softkey Headset Connector Type Ordering Code Headsets and HandsetsHeadsets for 4600 Series IP Telephones Handset Connector Type Ordering Code Handsets for 4600 Series IP TelephonesTelephone Management Troubleshooting Interpreting Ringer TonesRinging Incoming Tones Meaning Feedback Handset Tones MeaningInterpreting Display Icons Icon MeaningTesting the Telephone’s Lights and Display Testing Your PhoneBasic Troubleshooting Chart Problem/Symptom Suggested SolutionBasic Troubleshooting Chart Contact your System Administrator Troubleshooting 4620/4620SW/4621SW Applications Problem/Symptom Suggested ResolutionCall LOG Application Resetting and Power Cycling the IP Telephone Resetting Your PhonePower Cycling the Phone Index Numerical90 4620/4620SW/4621SW IP Telephone Release 2.2 User Guide Right/Left buttons Paging indicator Password 92 4620/4620SW/4621SW IP Telephone Release 2.2 User Guide

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