Avaya manual Using Your 4620/4620SW/4621SW IP Telephone, Call Appearances, Making Calls

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Chapter 2: Using Your 4620/4620SW/4621SW IP Telephone

Introduction

This chapter describes how to make calls, receive calls, retrieve voice mail messages, and log off your 4620/4620SW/4621SW IP Telephone. The telephone Line/Feature buttons that assist in call handling are also covered in this chapter.

Call Appearances

In the Phone application, a call appearance, by default, takes up the entire display width, while administered Feature buttons take up half the display width. When a call appearance is full-width, use the Line/Feature buttons on either side of that row to select that call appearance, and usually, all associated messages. When a call appearance is half-width, for example, the full width default has been changed, use only the Line/Feature buttons on the appropriate side of that row to select that call appearance. In the case of half-width call appearances, call-associated messages show on the top display line instead of on that row. See

Chapter 6: 4620/4620SW/4621SW IP Telephone Options for information about setting the call appearance width.

Depending on how your phone is administered, you might have some blank Line/Feature button labels. Pressing a Line/Feature button associated with a blank label has no effect.

Making Calls

You have several ways of making calls. You can:

lift the handset,

activate a headset if one is connected to your phone,

use the Speaker, or

use an automatic dial feature like speed dial, redial, or abbreviated dialing. This section describes all of these calling methods.

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Contents 4620/4620SW/4621SW IP Telephone Page Federal Communications Commission Statement Part Means of Connection About This Guide Using the Speed Dial Application Using the Web Access Application Index Intended Audience Issue DateAbout This Guide OverviewWhat’s New in This Document How to Use This DocumentConventions Used Document OrganizationConference Symbolic ConventionsRelated Documentation Typographic ConventionsIntroduction Introducing Your 4620/4620SW/4621SW IP Telephone4620/4620SW/4621SW IP Telephone 4620/4620SW/4621SW IP Telephone Number Name Description As Call a number, Cancel the current activity, Save enteredIndicator Speaker Indicator4620/4620SW/4621SW IP Telephone Navigating Application Screens About the Feature Key Expansion Unit EU24/EU24BLFeature is on/active White Speed Dial Application 4620/4620SW/4621SW IP Telephone ApplicationsPhone Application 4620/4620SW/4621SW Telephone Options Web Access Application OptionalCall Log Application Additional 4620/4620SW/4621SW Functionality Push FeatureAutomatic Backup/Retrieval Feature Making Calls Using Your 4620/4620SW/4621SW IP TelephoneCall Appearances Automatic Dialing Manual DialingLast number dialed is automatically redialed Redialing using a list of the last six numbers calledIf all lines are in use, automatic dialing will not work Redialing the last number calledNumber of the selected person dials automatically Dialing a party using a Speed Dial buttonAssociated Call Detail screen displays Selected Call Log displaysReceiving Calls Call Handling FeaturesIcon on the current line changes to the Soft Hold icon ConferenceHold Call is now active MuteSpeaker Changing from the Speaker to the handset or headset TransferLogging Off the Phone Retrieving a Voice Mail MessageReinstating the Phone After a Logoff Forcing a Login to the PhonePage Entering Data on Speed Dial Screens Using the Speed Dial ApplicationEntering Characters Using the Dialpad Editing During or After Entry Name Entry Example Adding a Speed Dial Button Prompt Select entry to edit displays Updating Speed Dial Button Label InformationPrompt Select label to delete displays Deleting a Speed Dial Button LabelNo deletion occurs. The Speed Dial Main screen displays If you want toThen Page About the Call Log Using the Call Log ApplicationMissed Calls Main screen displays Viewing a Call LogOutgoing Calls Main screen displays Answered Calls Main screen displaysAdding a Call Log Entry to a Speed Dial Button No deletion occurs and the Call Log’s Main screen displays Deleting Call Log EntriesDeleting a Single Call Log Entry Selected entry’s Detail screen displaysEntries are removed. The Call Log’s Main screen displays Disabling the Call LogDeleting All Entries from a Call Log Prompt Press Delete again to confirm displaysPage Using the Web Access Application Previous application or options screen displays Web Access AuthenticationNavigating Web Pages Home page displays Navigating the Home Page and Other Standard-Size Web PagesAny characters entered are removed Entering Text on Web PagesEntering Text on Web Pages Adding a Speed Dial Button for a Web Site Telephone Number 4620/4620SW/4621SW IP Telephone Options First of two Options Main screens displays Accessing the Options Main MenusApplication Options Setting the Redial OptionThis is the default setting Setting the Phone Screen on Calling? Option Setting the Phone Screen on Answer? OptionDefault rate is Slow Setting the Display Call Timers? OptionSetting the Message Display Rate Enabling/Disabling the Call Log Setting the Call Appearance WidthSetting Visual Alerting First Options Main screen displays Personal Ringing OptionsView Status Main Screen displays Viewing Quality of Service QoS StatusStatus Screen Viewing Options Viewing IP Address StatusViewing Miscellaneous Status Changing the Display ContrastViewing Interface Status Logging Off the 4620/4620SW/4621SW IP Telephone If administered, the Audio Status screen displaysViewing the Network Audio Quality Reinstating the Phone After a Log Off Backup/Restore OptionsDisplay prompts for entry of your password Settings Saved During a Backup Setting changes from Disabled to Enabled Setting the Automatic Backup OptionVerifying Backup/Retrieval Status Retrieving and Restoring Data from a Backup File FTP Settings Main screen displays Select User Name Select Directory PathFeature Button Labeling Select Restore default labels Then Select Relabel feature buttonsSelect View default labels Second Options Main screen redisplays Feature Button Labeling screen re-displaysChanging a Phone/PC Ethernet Interface Selecting an Alternate Language Select either Yes softkey Headset Connector Type Ordering Code Headsets and HandsetsHeadsets for 4600 Series IP Telephones Handsets for 4600 Series IP Telephones Handset Connector Type Ordering CodeInterpreting Ringer Tones Telephone Management TroubleshootingFeedback Handset Tones Meaning Ringing Incoming Tones MeaningIcon Meaning Interpreting Display IconsProblem/Symptom Suggested Solution Testing Your PhoneBasic Troubleshooting Chart Testing the Telephone’s Lights and DisplayBasic Troubleshooting Chart Contact your System Administrator Problem/Symptom Suggested Resolution Troubleshooting 4620/4620SW/4621SW ApplicationsCall LOG Application Resetting Your Phone Resetting and Power Cycling the IP TelephonePower Cycling the Phone Numerical Index90 4620/4620SW/4621SW IP Telephone Release 2.2 User Guide Right/Left buttons Paging indicator Password 92 4620/4620SW/4621SW IP Telephone Release 2.2 User Guide
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