| Basic Troubleshooting Chart | |
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Problem/Symptom | Suggested Solution (continued) |
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Phone worked earlier but | Contact your System Administrator. | |
does not currently seem to |
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work |
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Audio quality is poor, specifically, you hear an echo while using a handset or static, sudden silences (gaps in speech), clipped or garbled speech, etc.
Various potential network problems may be causing the problem.
Contact your LAN Administrator with as complete a description of the problem as possible.
No dial tone
Phone does not ring
A feature does not work as indicated in the User Guide (for example, the Message button doesn’t operate as described)
Make sure both the handset and line cords into the phone are securely connected.
If both Message indicator LEDs are flashing, the telephone is not registered, and cannot be used yet to make calls. Follow the procedure for Registering the Phone on page 17.
See your System Administrator if the above steps do not produce the desired result.
Set your ringer volume to a higher level using the Up/ Down Volume keys.
From another phone, place a call to your extension to test the above suggested solution.
Verify the procedure and retry. For certain features, you must lift the handset first.
See your System Administrator if the above action does not produce the desired result; your telephone system may have been specially programmed for certain features applicable only to your installation. Also, some functionality may have been disabled at the call server.
All other IP phone problems Contact your System Administrator.
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