Avaya 16-300043 Testing Your Phone, Basic Troubleshooting Chart, Testing the Telephones LEDs

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Telephone Management and Troubleshooting

Testing Your Phone

The Test feature lets you verify that your telephone's LEDs are operating properly.

Testing the Telephone's LEDs

To test the telephone’s LEDs:

1. With the telephone idle (on-hook), press and release the Hold (

) button, then dial this

sequence: 8 3 7 8 #.

The phone immediately begins the self-test. All LEDs (lights) flash on, then off continuously (for 500 milliseconds each) to indicate the self-test was successful. If the self-test fails, the LEDs flutter on and off for a shorter period of time (50 milliseconds each).

2. Press # (the pound button) to end the test procedure.

If the LEDs are not illuminated and flashing and the phone is receiving power, your phone may need to be replaced. Contact your System Administrator for assistance or additional troubleshooting information.

Basic Troubleshooting Chart

Problem/Symptom

Suggested Solution

 

 

Phone does not activate after connecting it the first time

Unless your System Administrator has already initialized your telephone, you may experience a delay of several minutes before it becomes operational. Upon plug-in, your telephone immediately begins downloading its operational software, its IP Address and any special features programmed by your System Administrator from the server to which it is connected. Report any delay of more than 8-10 minutes to your System Administrator.

Phone does not activate

Allow a few minutes for re-initialization after

after a power interruption

unplugging, powering down the phone, server

 

problems or other power interruption causes.

 

If both Message indicator LEDs are flashing, the

 

telephone is not registered. Follow the procedure for

 

Registering the Phone on page 17.

 

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24 4601 IP Telephone User Guide

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Contents IP Telephone Avaya Inc All Rights Reserved Introducing Your 4601 IP Telephone Index Issue Date How to Use This DocumentAbout This Guide OverviewSymbolic Conventions Document OrganizationConventions Used Related Documents Typographic ConventionsConference About This Guide IP Telephone User Guide Introducing Your 4601 IP Telephone Introduction4601 IP Telephone 4601 IP Telephone Button ControlDialing Pad 12 4601 IP Telephone User Guide Using Your 4601 IP Telephone Making CallsRedialing the Last Number Called Call Handling Features Receiving CallsConference Hold TransferRetrieving a Voice Mail Message Logging the Telephone OffRegistering the Phone Determining Your Telephone’s Extension NumberUsing Your 4601 IP Telephone 18 4601 IP Telephone User Guide Telephone Management Troubleshooting Interpreting Ringer TonesRinging Incoming Tones Meaning Half Ring ring-pingFeedback Handset Tones Meaning Call Waiting Ringback ToneInterpreting LED Prompts If This LED Is Doing This For This Amount of Time Then22 4601 IP Telephone User Guide Personalizing Your Telephones Ringing Pattern Selecting a Personalized Ringing PatternTesting Your Phone Basic Troubleshooting ChartTesting the Telephones LEDs Problem/Symptom Suggested SolutionBasic Troubleshooting Chart Page Index Numerical28 4601 IP Telephone User Guide
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