Avaya 15-601082 manual

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Troubleshooting

The screen displays information about the Ethernet network which can help troubleshoot network problems:

Ethernet Address - MAC address of the AVPP (hexadecimal).

System Uptime - the number of days, hours and minutes since the AVPP was last reset.

Net - the type of connection to the Ethernet switch currently being utilized.

Note

Data is transmitted over Avaya components by proprietary technology developed by Avaya. The Avaya Radio Protocol (ARP) packets and bytes can be differentiated from other types of transmissions and are used to evaluate system functioning by Avaya customer support and engineering personnel.

RX - Ethernet statistics concerning the received packets during System Uptime.

bytes - bytes received.

packets - packets received.

errors - sum of all receive errors (long packet, short packet, CRC, overrun, alignment).

drop - packets dropped due to insufficient memory.

fifo - overrun occurred during reception.

alignment - nonoctet-aligned packets (number of bits NOT divisible by eight).

multicast - packets received with a broadcast or mulitcast destination address.

TX - Ethernet statistics concerning the transmitted packets during System Uptime.

bytes - bytes transmitted.

packets - packets transmitted.

errors - sum of all transmit errors (heartbeat, late collision, repeated collision, underrun, carrier).

drop - packets dropped due to insufficient memory.

fifo - underrun occurred during transmission.

carrier - carrier lost during transmission.

collisions - packets deferred (delayed) due to collision.

SVP-II Access Points in Use - access points in use by wireless phones, either in standby or in a call. 'Last'is current, 'Max'is the maximum number in use at one time.

SVP-II Access Points in Calls - access points with wireless phones in a call.

SVP-II Telephone in Use - wireless phone in standby or in a call.

SVP-II Telephone in Calls - wireless phone in a call.

SVP-II ARP Audio (Delay) - ARP audio packets whose transmission was momentarily delayed.

SVP-II ARP Audio (Lost) - ARP audio packets dropped due to insufficient memory resources.

Wireless Installation and Configuration Guide

Page 59

IP Office

[15-601082] Issue [1] (1 June 2006)

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Contents IP Office Documentation information Avaya Support Table Of Contents Wireless Phone Installation Table Of Contents Page Declaration of Conformity About this Guide OverviewShielded Cables Safety InformationImportant Information  Link LEDs Overview of the AvppFront Panel of the Avpp Internal Gatekeeper Multiple AvppTiming Function Servers Number of Handsets Avpp CapacityRequirements Overview of Wireless PhoneCcms Phone SpecificationsAvaya Voice Priority Processor Series Wireless PhonesSystem Components IP Office Access PointsEthernet Switch Router Administrative ComputerTftp Server IP Multicast AddressesPhone Display Overview Introducing the AvppRequired Materials Locating the AvppConnecting to the Avpp Avpp ConfigurationConnecting via the Serial Port IntroductionAvpp System Menu Connecting via TelnetNetwork Configuration Send All Avpp Configuration Wireless Installation and Configuration Guide IP Office  Traffic Class QoS ConfigurationChange Password Adding an Avpp Avpp AdministrationRemoving an Avpp Changing the Master AvppEnter the FTP Server IP Address IP Office ConfigurationConfiguring the Wireless Phone with IP Office Manager Adding a New User Updating the Configuration IP Office Integration Factors Voice Messaging AccessOption MeaningExtension Error Entering an Extension and PasswordPassword = # = OK Extension ErrorRetry/Restart Password ErrorExtension Override Wireless Phone Installation System Configuration Sample Installation and Configuration Sample Setup Phone Setup Avpp Network Configuration TitleOpening and Using the Admin Menu Wireless Phone ConfigurationAvpp IP WEP IP Address Tftp Server IP Default Gateway and Subnet MaskOAI Server IP Call Server IPLearn Always Learn OnceStatic Entry To EnterLicense Management Restore DefaultsSite Survey Mode Security OAI On/Off PasswordCisco FSR Fast Secure Roaming UsernameAdmin PW User-defined Preferences PasswordExtension Standby Menu Item Long Pulse Page License Management Configuration ProcessPage Press Power On/Start Call Testing a Wireless PhoneSolving Coverage Issues Certifying the InstallationSite Certification Important NoteDetect Overlap or Conflicts Detect dBm CoverageMAC Confirm Supported Data RatesSeries Wireless Phones Software MaintenanceUpgrading Wireless Phones Normal Download Messages Download Failure or Recovery MessagesMessage DownloadUpgrading the Avpp Overview TroubleshootingAvpp Troubleshooting Alarm Text Error StatusNetwork Status ActionPage Name Major Version Number Filename Software VersionGatekeeper Database Access Point Problems Wireless Phone TroubleshootingConfiguration Problems IntroductionMessage Description Wireless Phone Status MessagesDo not Power Page Essid Avpp Power Off/End CallFailure has occurred during Page Avpp IndexAL7 1LZ