Casio 4620SW manual Interpreting Display Icons, Basic Troubleshooting Chart

Interpreting Display Icons

As you become more familiar with your IP Telephone's display, you will recognize the icons or symbols associated with the state of a call or the state of the phone. The chart below provides an overview of the icons you may see; check with your System Administrator to verify if the descriptions are accurate for your system.

Icon	Meaning
No Icon Displayed	Idle; indicates the line is available.
	Active; indicates the line is in
	use.
	On Hold; indicates a call is on hold on
	this line.
	Ringing; indicates an incoming call is arriving
	on this line.
	(Soft) Hold; indicates this line's call was put
	on hold pending a conference or a transfer.

Troubleshooting

The 4600-Series IP Telephones are relatively trouble-free. This section provides helpful information for:

•Interpreting the different ringer tones you hear.

•Interpreting the telephone's display symbols.

•Testing your telephone to be sure it is operating correctly.

•Basic Troubleshooting; this chart provides the most common problems an end user might encounter and suggested resolutions.

•Application-specific troubleshooting; this chart describes problems and solutions specific to your IP Telephone's application (Phone, Speed Dial, Call Log, or Web Access).

•Resetting or power-cycling your phone, when Basic Troubleshooting does not resolve a problem.

Additionally, the "IP Telephone Options" section describes several status screens that may be used to troubleshoot certain problems, as requested by your System Administrator. For all other IP Telephone questions or problems, contact your System Administrator.

	Basic Troubleshooting Chart
Problem/Symptom	Suggested Solution
Phone does not activate after connecting it	Unless your System Administrator has already initialized your telephone, you may experience a delay of several
the first time	minutes before it becomes operational. Upon plug-in, your telephone immediately begins downloading its
	operational software, its IP address, and any special features programmed by your System Administrator from the
	server to which it is connected. Report any delay of more than 10 minutes to your System Administrator.
Phone does not activate after a power	Allow a few minutes for reinitialization after unplugging, powering down the phone, server problems, or other
interruption	power interruption causes.
Phone worked earlier but does not	Contact your System Administrator.
currently seem to work
Display shows an error/informational	Most messages involve server/phone interaction. If you cannot resolve the problem based on the message
message	received, contact your System Administrator for resolution.
Speakerphone does not operate	Ask your System Administrator if your Speakerphone has been disabled.
Characters do not appear on the Display	See "Phone does not activate after connecting it the first time" above.
screen	Check all lines into the phone to be sure it is properly connected.
	Check the power source to be sure your telephone is receiving power.
	4620SW IP Telephone End User Guide 19 P a g e