Casio 4620SW manual Navigating Application Screens, About the Feature Key Expansion Unit EU24

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About the Feature Key Expansion Unit (EU24)

The Feature Key Expansion Unit is an optional device that can be connected to your 4620SW IP Telephone. The EU24 contains 24 buttons onto which additional IP Telephone features and/or call appearances (incoming/outgoing lines) can be administered by your System Administrator.

For information about this Avaya product, see our Web site at: http://www.avaya.com/direct. For usage instructions, see the "Feature Key Expansion Unit User Guide" (Document Number 555-250-702, available on the http://www.avaya.support.com Web site).

Navigating Application Screens

Your 4620SW IP Telephone uses a combination of Phone Feature buttons, Line/Feature buttons, and Softkeys to allow you maximum flexibility in operating the phone and working with its applications.

Phone Feature buttons are used in the Phone application and appear on the face of the telephone around the dialpad. Phone buttons have an icon on the top of the button, to indicate the button's function. These buttons provide mostly call-handling features like Transfer, Conference, Hold, or Redial. Two new phone feature buttons available on the 4620SW are Phone/Exit

() - used to exit call server-based features and restore the Phone screen to the display), and Options () - used to access the Options function to set certain phone parameters and view phone/server/connection status and other information for troubleshooting).

The Page Right and Page Left buttons () between the Phone/Exit and Options buttons) are also considered phone buttons, and are used to move forward (Right Arrow) or backward (Left Arrow) from one display screen to another. These paging buttons work in conjunction with the paging indicators () you may see on an application screen. Paging indicators show that a screen has more than one page, and allow you to navigate forward and back through those additional pages.

To activate the function or feature represented by a phone button, simply press the appropriate button.

Line/Feature buttons () appear on both sides of the display area. These buttons provide call appearances (Lines) and other call-related features (as administered by your System Administrator) in the Phone application, and serve as application-specific buttons in the Call Log, or other applications. For example, pressing a Line/Feature button in the Call Log application can select the entry to which it corresponds, allowing you to take further action with your selection. When entering text on a screen (for example, labeling a Speed Dial button), several Line/Feature buttons also provide editing features like inserting a comma or backspacing.

An example of the difference between a Line/Feature button's functionality in the Phone application versus other applications is as follows: if you are in the Phone application (the default display screen) and want to call someone, you press the first Line/Feature (call appearance) button and dial your party. But if you are in the Call Log application, pressing the first Line/Feature button selects (highlights) the first call log entry and displays detail information about that call.

In addition to the call-related icons and features, the icons and background display colors are associated with certain administrable features on the call server, and may appear on the display. Several features, such as flash, wink, and flutter, are associated with Call Center operations, and may not apply to many 4620SW users.

 

Icon

Description/Condition

Feature Button Display

 

 

 

Background Color

 

 

 

 

 

 

None

Feature is on/active.

White

 

 

 

 

 

 

None

Feature is off/inactive.

Light Gray

 

 

 

 

 

 

None

Feature denied (Broken Flutter). This is a temporary condition, accompanied by an "error

Light Gray

 

 

beep" the first time it occurs. This condition then changes to the off/inactive state.

 

 

 

 

 

 

 

 

None

Idle; indicates a (call appearance) line is available.

White

 

 

 

 

 

 

 

 

 

 

4620SW IP Telephone End User Guide 6 P a g e

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Contents Avaya 4620SW IP Telephone End User Guide Table of Contents About Your Telephone Telephone Diagram Softkeys Phone/Exit Button/Feature Description4620SW IP Telephone End User Guide 5 P a g e About the Feature Key Expansion Unit EU24 Navigating Application ScreensIP Telephony Applications Call AppearancesEntering Data on Speed Dial Screens Entering Characters Using the DialpadAutomatic Dialing Editing During or After EntryFeature and Feature ConventionsName Entry Example Call Log Feature FinderReset Phone MuteHold TransferConference Call LogTo delete all entries from a Call Log Reset PhoneTo reset your IP Telephone To delete a single Call Log entryMute SpeakerphoneTo end a call while the speaker is active To adjust the speaker volumeSpeed Dial To add a speed dial buttonTo dial a party using a Speed Dial button To update speed dial button label informationTo add a speed dial button for a Website telephone number To delete a speed dial button label To redial using a list of the last six numbers calledRedial To redial the last number calledTones and Their Meanings Ringing TonesFeedback Tones Problem/Symptom Suggested Solution TroubleshootingBasic Troubleshooting Chart Interpreting Display IconsTroubleshooting IP Telephony Applications Problem/Symptom Suggested ResolutionGlossary Program/reprogram SwitchPriority call Retrieve
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