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| Perform the following Test procedure: with the telephone idle | |
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| press the following numbers on the dialpad: 8 3 7 8 # (which stands for TEST). The display should indicate the | |
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| is receiving power, your phone may need to be replaced. | |
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| If the above suggested solutions do not resolve the problem, reset or power cycle the phone with your System | |
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| Administrator's assistance. | |
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| Audio quality is poor, specifically, you | Various potential network problems may be causing the problem. | |
| hear an echo while using a handset, static, | Access the Network Audio Quality screen to be able to provide your System Administrator with specific | |
| sudden silences (gaps in speech), clipped | information related to this problem. | |
| or garbled speech, etc. | Contact your LAN Administrator with as complete a description of the problem as possible. | |
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| No dial tone | Make sure both the handset and line cords into the phone are securely connected. Note that there may be a slight | |
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| operational delay if you unplug and reconnect the phone. | |
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| Reset or power cycle the phone with your System Administrator's assistance. | |
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| Contact your System Administrator if the above steps do not produce the desired result. | |
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| Phone does not ring | Set your ringer volume to a higher level using the Up/Down Volume keys. | |
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| From another phone, place a call to your extension to test the above suggested solution. | |
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| A feature does not work as indicated in | Verify the procedure and retry. For certain features, you must lift the handset first or place the phone | |
| this guide (for example, the Redial button | Contact your System Administrator if the above action does not produce the desired result; your telephone system | |
| doesn't operate as described) | may have been specially programmed for certain features applicable only to your installation. | |
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| All other IP Phone problems | Contact your System Administrator. | |
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Troubleshooting IP Telephony Applications
| Problem/Symptom | Suggested Resolution |
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| GENERAL: |
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| A feature does not work as indicated in this guide, | Verify the procedure and retry. Check below to troubleshoot the specific application with which you are |
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| or does not work as it had previously worked | working. Ensure that any options have not been changed. Contact your System Administrator if these |
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| actions do not produce the desired result. |
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| SPEED DIAL APPLICATION: |
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| You cannot dial out using any Speed Dial button | Check that all call appearances (incoming/outgoing lines) are not already in use. If all lines are in use, |
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| wait until a line is available to make your call. |
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| You cannot add an entry to the Speed Dial list | You have 108 Speed Dial entries, the maximum allowed. You must delete at least one entry before |
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| adding a new entry. |
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| CALL LOG APPLICATION: |
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| You cannot dial out after selecting a call log entry | Check that all call appearances (incoming/outgoing lines) are not already in use. If all lines are in use, |
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| wait until a line is available to make your call. |
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| You cannot add an entry to the Speed Dial list | You have 108 Speed Dial entries, the maximum allowed. You must delete at least one entry before |
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| adding a new entry. |
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| Dialing from this application does not go through | Your administrator must administer settings for the Enhanced Dialing feature beyond the defaults. |
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| The Call Log is empty | Check the Options screen to ensure the Call Log is not Disabled. Many events can clear the Call Log, |
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| including power failures, restarting the telephone after logging off, etc. |
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| WEB ACCESS APPLICATION: |
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| Pressing the Web softkey does not display a Web | Check with your LAN Administrator to see if the Web server is down, if there are network connectivity |
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| site | problems, or other network problems. |
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| Dialing from this application does not go through | Your administrator must administer settings for the Enhanced Dialing feature beyond the defaults. |
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| You cannot add an entry to the Speed Dial list | You have 108 Speed Dial entries, the maximum allowed. You must delete at least one entry before |
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| adding a new entry. |
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| OPTIONS: |
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| No Options other than "View IP Settings" display | Your administrator has turned off all |
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| 4620SW IP Telephone End User Guide 20 P a g e |
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