Glossary
activate
To begin or turn on the operation of a feature.
attendant
The person who handles incoming and outgoing calls at the main console.
AUDIX
Audio Information Exchange, an optional voice mail and message service that provides coverage for calls to you by recording callers' messages and reporting Leave Word Calling messages.
call appearance button
A button used exclusively to place, receive, or hold calls. It has an assigned extension number and is equipped with a red
console permission
The authorization (from your system manager) to initiate Call Forwarding All Calls for an extension other than your own.
coverage
Automatic redirection of calls from an unanswered phone to another phone. Redirection could be to the extension of a receptionist, secretary,
DEFINITY Communications System Generic 1 and Generic 3
The Avaya switch to which your telephone may be connected. Both DEFINITY Communications System Generic 1 and Generic 3 are communications systems which transmit and receive voice and data signals for all communications equipment in a network.
dial pad
The 12 pushbuttons that you use to dial a number and access features.
enhanced list
One of the four types of Abbreviated Dialing lists; programmable only by the system manager. Contains phone numbers useful to all system members, and stores each of those numbers as a
extension
A dialing number of 1 to 5 digits assigned to each phone connected to your DEFINITY Communications System Generic 1 or Generic 3 switch.
feature
A special function or service, such as Conference, Hold, Send All Calls, etc.
feature code
A dial code of 1, 2, or 3 digits that you use to activate or cancel the operation of a feature.
group list
One of the four types of Abbreviated Dialing lists; programmable only by the system manager. Contains phone numbers useful to members of a specific group, and stores each of those numbers as a
handset
The handheld part of the telephone that you pick up, talk into, and listen from. This is sometimes called the "receiver".
message retriever
A person authorized by the system manager to retrieve messages for other users.
off-hook
When the handset is removed from the cradle (for example, when you lift the handset to place or answer a call), or speaker is on.
When the handset is left on the cradle, and speaker is off.
party
A person who places or answers a call.
personal list
One of the four types of Abbreviated Dialing lists; programmable by the system manager or by you, the user. Contains phone numbers of your choice, and stores each of them as a
personal list item
One of the 10 available slots on an Abbreviated Dialing personal list. The first nine personal list items are given digits 1 to 9, with 0 for the tenth item.