Cisco Systems SPA50X manual Ending a Call, Transferring Calls, Performing an Attended Transfer

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Using Basic Phone Functions	3
Using Basic Phone Functions
Ending a Call

Ending a Call

To end a call:

•Press the EndCall button.

•If you are using the handset, hang up.

•If you are using the speakerphone, press the Speaker button.

•If you are using the headset, either press the Headset button (wired) or replace the handset (wireless).

Transferring Calls

You can perform two types of transfers:

•Attended—You call the person to whom you are transferring the call and speak to them before transferring the call.

•Blind—You transfer the call without speaking to the other party to which you are transferring the call.

Performing an Attended Transfer

SPA502G, SPA504G, SPA508G, SPA509G:

STEP 1 During an active call, press Trnsfer. The call is placed on hold and a new line is opened to dial the number.

STEP 2 Enter the number to which you want to transfer the call, then press Dial or wait a few seconds.

STEP 3 Do one of the following:

•To transfer the call without waiting for the other person to answer, press Trnsfer after the call begins to ring. Then hang up. If you hang up before the second call rings, the transfer fails and the first call disconnected. If you misdial, press the line button again to receive a dial tone (not applicable to the SPA502G).

Cisco Small Business Pro IP Phone SPA50X User Guide (SPCP)

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Contents User Guide Cisco Systems, Inc. All rights reserved Installing Your Phone Contents Getting StartedUsing Basic Phone Functions Using Advanced Phone Features ContentsAppendix a Where to Go From Here Using the Web InterfaceAbout This Document Getting StartedOrganization Screen Where to Go From HereOverview of the Cisco Small Business Pro IP Phones Appendix aNavigation Understanding Your Phone’s Lines and ButtonsCaring for Your Phone Phone ComponentsPhone Components Phone Feature DescriptionCalls section on Button Function Softkey ButtonsUsing Keypad Shortcuts Before You Begin Installing Your PhonePhone Connections Phone ConnectionsInstalling the Stand Optional Connecting the HandsetMB100 Wall Mount Kit Mounting the Phone to the Wall OptionalInstalling Your Phone Installing Your Phone Plug in the Ethernet and power cables Hang onto screws mounted in the wall Reverse the Handset Retention Tab Connecting the PowerConnecting the Phone to the Wireless Network Connecting Your Phone to the NetworkConnecting Wired and Wireless Headsets Optional Connecting a PC to Your Phone OptionalVerifying Phone Startup Upgrading Your Phone’s Firmware Using Basic Phone Functions Using Basic Phone Functions Using Phone Hardware and Accessories Using the Speakerphone Using the Headset with Your IP PhoneUsing Mute Adjusting Call Volume and MutingAdjusting Call Volume Adjusting the Ringer VolumeUsing Mute Using Hold and ResumeTechniques to place a call without dialing a number SPA502G, SPA504G, SPA508G, SPA509G Ending a CallTransferring Calls Performing an Attended TransferSPA501G Redialing a NumberSelect Call History Select Missed Calls Viewing and Returning Missed CallsForwarding All Calls to Another Number Setting Do Not DisturbForwarding All Calls Picking Up a Call from Another Extension Placing a Three-Way Conference Call Using the Local DirectoryUsing the Call History Lists Using the Call History ListsScroll to Local Directory and press Select Deleting All Numbers from the Placed Calls List Accessing VoicemailCreating Speed Dials Interface. See Configuring Speed Dials and Fast Dials, onUsing Advanced Phone Features Adding and Using Speed DialsScroll to Speed Dial Buttons and press Select Scroll to the entry that you want to delete Scroll to Screen Contrast and press Select Monitoring/Accessing Another Phone from Your PhoneCustomizing Your LCD Screen Changing the LCD Screen ContrastScroll to Screen Saver Mode and press Select Setting the Back Light TimerConfiguring the Phone Screen Saver Scroll to Back Light Timer and press SelectScroll to Screen Saver Wait Time and press Edit Scroll to Screen Saver Mode Press ActivateUpdating Your Ring Tone Turning on the Screen Saver ImmediatelyUsing the Interactive Voice Response Menu on the SPA501G Rebooting, Restarting, and Resetting a Phone Advanced Procedures for Technical Support PersonnelStatus Information and Statistics Using Advanced Phone Features Logging In to the Web Interface Using the Web InterfaceConfiguring Speed Dials and Fast Dials Using the Web Interface Setting Up Voice Mail Notifications Changing Your Password and PINSetting Up Voice Mail Notifications Resource Location Product ResourcesDocument Title Description Intended Audience Related Documentation