Cisco Systems 8941, 8945 manual Call Statistics Screen, Select Call Statistics

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Chapter

Status Menu

Call Statistics Screen

You can access the Call Statistics screen on the phone to display counters, statistics, and voice-quality metrics of the most recent call.

Note You can also remotely view the call statistics information by using a web browser to access the Streaming Statistics web page. This web page contains additional RTCP statistics not available on the phone. For more information about remote monitoring, see Chapter 8, “Monitoring the Cisco Unified IP Phone Remotely.”

A single call can have multiple voice streams, but data is captured for only the last voice stream. A voice stream is a packet stream between two endpoints. If one endpoint is put on hold, the voice stream stops even though the call is still connected. When the call resumes, a new voice packet stream begins, and the new call data overwrites the former call data.

To display the Call Statistics screen for information about the latest voice stream, follow these steps:

Procedure

Step 1 Press the Applications button.

Step 2 Select Administrator Settings.

Step 3 Select Status.

Step 4 Select Call Statistics.

To exit the Call Statistics screen, press the Exit softkey.

The Call Statistics screen displays these items:

Table 7-4 Call Statistics Items for the Cisco Unified Phone 8941 and 8945

Item

Description

 

 

Rcvr Codec

Type of voice stream received (RTP streaming audio from codec): G.729, G.711

 

u-law, G.711 A-law, G.722.

 

 

Sender Codec

Type of voice stream transmitted (RTP streaming audio from codec): G.729,

 

G.711 u-law, G.711 A-law, G.722.

 

 

Rcvr Size

Size of voice packets, in milliseconds, in the receiving voice stream (RTP

 

streaming audio).

 

 

Sender Size

Size of voice packets, in milliseconds, in the transmitting voice stream.

 

 

Rcvr Packets

Number of RTP voice packets received since voice stream was opened.

 

Note This number is not necessarily identical to the number of RTP voice

 

packets received since the call began because the call might have been

 

placed on hold.

 

 

Sender Packets

Number of RTP voice packets transmitted since voice stream was opened.

 

Note This number is not necessarily identical to the number of RTP voice

 

packets transmitted since the call began because the call might have been

 

placed on hold.

 

 

Cisco Unified IP Phone 8941 and 8945 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP)

7-8

OL-20851-01

 

 

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Contents Americas Headquarters Text Part Number OL-20851-01Page N T E N T S Power Outage 802.1X Authentication and Status Troubleshooting and Maintenance Cable Specifications C-2 Network and Access Port Pinouts C-2 Viii Organization OverviewAudience Chapter DescriptionCisco Unified IP Phone 8900 Series Cisco Unified Communications Manager AdministrationRelated Documentation Cisco Unified Communications Manager Business EditionConvention Description Document ConventionsCisco Product Security Overview Boldface fontImportant Safety Instructions An Overview of the Cisco Unified IP Phone Understanding the Cisco Unified IP Phones 8941 Features on the Cisco Unified IP Phone 8941 What Networking Protocols are Used? Networking Protocol Purpose Usage NotesCDP Dynamic Host Configuration Protocol chapterAuthentication on Cisco Unified IP Phones section DhcpSIP See the LLDP-MED and Cisco Discovery ProtocolNologieswhitepaper0900aecd804cd46d.shtml Manager System Guide Communications Manager Security GuideChapter in the Cisco Unified Communications Related TopicsRelated Topic Feature OverviewConfiguring Telephony Features Understanding Security Features for Cisco Unified IP Phones Providing Users with Feature InformationCommunications Manager Refer to the Troubleshooting Guide for Cisco UnifiedTopic Reference Overview of Supported Security Features Feature DescriptionAccess section on Security Profiles section on page 1-13for more informationIdentifying Encrypted Phone Calls Configuration Menu section onUnderstanding Security Profiles Unified IP Phones section on page 1-16for more informationEstablishing and Identifying Secure Audio Conference Calls Results of Action Feature UsedInitiator’s Phone Supporting 802.1X Authentication on Cisco Unified IP Phones OverviewSecurity Restrictions Configuring Cisco Unified IP Phones in Cisco Unified CM Purpose For More Information Cisco Communications Manager Communications Manager Administration GuideCommunications Manager Administration Guide, Cisco Unified Communications Manager Communications Manager Administration Guide, EndTask Purpose For More Information See the Installing the Cisco Unified IP Phone section Installing Cisco Unified IP PhonesSee the Providing Power to the Cisco Unified IP Phone See the Footstand section onRefer to Cisco Unified IP Phone 8941 and 8945 User Guide for Cisco Unified Communications ManagerUser Guide Administration and System Guides Terminology DifferencesA P T E R Related Topic Providing Power to the Cisco Unified IP Phone Understanding the Phone Startup Process, Network Setup Menu,Power Type Guidelines Power GuidelinesPower Outage Understanding Phone Configuration Files Obtaining Additional Information about PowerPurpose Related Topics Resolving Startup Problems,Understanding the Phone Startup Process Adding Phones to the Cisco Unified CM DatabaseRefer to the Cisco Unified Communications Manager Requires MAC Method Address? Adding Phones to the Cisco Unified CM DatabaseAdding Phones with Auto-Registration TapsAdding Phones with Auto-Registration and Taps Adding Phones with Cisco Unified CM Administration Adding Phones with BATDetermining the MAC Address for a Cisco Unified IP Phone OL-20851-01 Before You Begin Network RequirementsNetwork and Access Ports, Handset, Speakerphone, Headset, Cisco Unified Communications Manager ConfigurationNetwork and Access Ports Headset HandsetSpeakerphone Audio Quality Subjective to the User See the Headset section on page 3-3for supported Installing the Cisco Unified IP PhoneSee the Network and Access Ports section on See the Adding Phones to the Cisco Unified CMCisco Unified IP Phone 8941 and 8945 Cable Connections Reducing Power Consumption on the Phone FootstandChapter Footstand Higher Viewing Angle Hold Mute Speaker Verifying the Phone Startup ProcessLower Viewing Angle Before You Begin Configuring Startup Network SettingsConfiguring Security on the Cisco Unified IP Phone Procedure Configuring Settings on the Cisco Unified IP Phone Configuration Menus on the Cisco Unified IP PhoneUnlocking and Locking Options, Editing Values, Displaying a Configuration MenuSelect Administrator Settings Editing Values Network Setup Menu, IPv4 Setup Menu Options,Unlocking and Locking Options Select Network Setup MenuOption Description To Change Device Phone Phone ConfigurationPC Vlan IPv4 Setup Menu Options Related Topics Device Phone Phone Configuration Security Configuration Menu802.1X Authentication and Status Trust List MenuAuthentication Device Authentication Choose Applications AdministratorSettings Security Config Settings Security SetupOL-20851-01 Configuring Features, Templates, Services, and Users Set Builtin Bridge Enable to On Feature Description Configuration ReferenceChoose System Service Parameter and select Common Phone Profile Configuration System Enterprise PhoneConfiguration Device Device Settings Administration Guide, Directory Number Features and Services Guide, Cisco CallFeatures and Services Guide, Call Display Forward Maximum Hop Count service parameterUnderstanding Directory Numbers Services Guide, Call Park and Directed CallServices Guide, Monitoring and Recording ParkSystem Guide, Understanding Directory NumbersServices Guide, Cisco Web Dialer Unified Communications Manager FeaturesServices Guide CMCServices Guide, Immediate Divert Services Guide, Do Not DisturbAdministration Guide, Hunt Group Feature, see the Cisco Unified CommunicationsManager Features and Services Guide, Hold Refer to Cisco Unified Communications Communications Manager FeatureServices Guide, Intercom Manager System Guide, Cisco Unified IPServices Guide, Music On Hold Features and Services Guide, MaliciousAdministration Guide, Message Waiting Features and Services Guide, Quality Features and Services Guide BargeAdministration Guide, Phone Button Unified IP Phone 8941 and 8945 User GuideBridge Configuration Overview of Supported Security FeaturesAdministration Guide, Conference Creating Custom Phone Rings sectionServices Administration Guide, Time Period Port Configuration Bridge Configuration chapterAdministration Guide, Cisco Voice-Mail Join and Direct Transfer PolicyConfiguring Personal Directory Configuring Corporate and Personal DirectoriesConfiguring Corporate Directories Modifying Phone Button Templates SynchronizerFor PAB, enter the following URL DND Configuring Softkey TemplatesSupported as a Setting Up Services Adding Users to Cisco Unified Communications Manager Click Add Selected Giving Users Access to the User Options Web PagesManaging the User Options Web Pages Click Save Selected/Changes Click Device AssociationEnter the appropriate search criteria and click Find Chapter Managing the User Options Web Pages Chapter Managing the User Options Web Pages Customizing and Modifying Configuration Files Customizing the Cisco Unified IP PhoneCreating Custom Phone Rings DistinctiveRingList File Format RequirementsConfiguring a Custom Phone Ring PCM File Requirements for Custom Ring TypesConfiguring the Idle Display Field Description OL-20851-01 Model Information Screen Model Information Screen, Status Menu,Select Status Messages Status MenuStatus Messages Screen Address. See the Network Setup Menu section Phones with Cisco Unified CM AdministrationNetwork Setup Menu section on page 4-4for Message Description Possible Explanation and ActionNetwork Setup Menu section on Menu section on page 4-4for detailsSetup Menu section on page 4-4for details on Network Statistics Screen Select Status Network StatisticsDhcp Waiting Coldboot Timeout Dhcp DisabledDhcp Reboot SET Dhcp ColdbootCall Statistics Screen Select Call StatisticsVoice Quality Metrics MOS LQKSecurity Configuration Select Administrator Settings Select Security SetupMonitoring the Cisco Unified IP Phone Remotely Accessing the Web Page for a Phone Http//IPaddressChoose Device Phone Disabling and Enabling Web Page AccessDevice Information Network Setup UDIDescription Description Network Statistics Lldp Device Logs Streaming StatisticsStream Streaming Statistics Configuring Settings on the Cisco Unified IP Phone chapter Troubleshooting and Maintenance Resolving Startup ProblemsChapter Resolving Startup Problems Identifying Error Messages Verifying DNS Settings Choose Tools Control Center Feature ServicesSymptom Cisco Unified IP Phone Unable to Obtain IP Address Verifying the Physical Connection Cisco Unified IP Phone Resets UnexpectedlyVerifying Dhcp Settings Identifying Intermittent Network OutagesVerifying that the Phones Have Not Been Intentionally Reset Checking Static IP Address SettingsVerifying the Voice Vlan Configuration Eliminating DNS or Other Connectivity ErrorsProblem Possible Cause Troubleshooting Cisco Unified IP Phone SecurityChecking Power Connection General Troubleshooting Tips Summary Explanation Locking Options section on page 4-3 for detailsHalfduxcollisionexceedthreshold Performing a Factory Reset Resetting or Restoring the Cisco Unified IP PhonePerforming a Basic Reset Operation Performing ExplanationMonitoring the Voice Quality of Calls Troubleshooting Tips Metric Change ConditionWhere to Go for More Troubleshooting Information Cleaning the Cisco Unified IP PhoneChapter Cleaning the Cisco Unified IP Phone Providing Information to Users Via a Website How Users Access a Voice Messaging System How Users Configure Personal Directory Entries Installing the SynchronizerConfiguring the Synchronizer Programs Cisco Systems TabSyncInstalling the Cisco Unified CM Locale Installer Support for International Call LoggingOL-20851-01 Physical and Operating Environment Specifications Specification Value or RangeNetwork Port Connector Cable SpecificationsNetwork and Access Port Pinouts Pin Number FunctionAccess Port Connector OL-20851-01 Basic Phone Administration Steps Example User Information for these ProceduresChoose System Ldap Ldap Directory Adding a User to Cisco Unified CMAdding a User From an External Ldap Directory Click Perform Full Sync NowExample doe Configuring the PhoneProceed to the section Configuring the Phone, page D-3 Appendix Configuring the Phone Appendix Configuring the Phone Click Device Associations Performing Final End User Configuration StepsChoose User Management End User Protocol Features Sccp SIPAppendix EFT Draft Cisco Confidential Tool Numerics IN-2 IN-3 IN-4 LLDP-MED IN-5MIC Cast CDP Dhcp Http Rtcp RTP Sccp SIP Srtp TCP Tftp TLS UDPIN-7 Srst Srtp IN-8IN-9 Vlan
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