Cisco Systems 8941, 8945 manual How Users Access a Voice Messaging System

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Appendix

How Users Subscribe to Services and Configure Phone Features

How Users Subscribe to Services and Configure Phone Features

End users can perform a variety of activities by using the Cisco Unified Communications Manager User Options web pages. These activities include subscribing to services, setting up speed dial and call forwarding numbers, configuring ring settings, and creating a personal address book. Keep in mind that configuring settings on a phone by using a website might be new for your end users. You need to provide as much information as possible to ensure that they can successfully access and use the User Options web pages.

Make sure to provide end users with the following information about the User Options web pages:

•The URL required to access the application. This URL is:

http://<server_name:portnumber>/ccmuser/, where server_name is the host on which the web server is installed.

•A user ID and default password are needed to access the application.

These settings correspond to the values you entered when you added the user to Cisco Unified Communications Manager (see the “Adding Users to Cisco Unified Communications Manager” section on page 5-22).

•A brief description of what a web-based, graphical user interface application is, and how to access it with a web browser.

•An overview of the tasks that users can accomplish by using the web page.

For information using the User Options web pages, refer to Cisco Unified IP Phone 8941 and 8945 User Guide for Cisco Unified Communications Manager 8.5

How Users Access a Voice Messaging System

Cisco Unified Communications Manager lets you integrate with many different voice messaging systems, including the Cisco Unity voice messaging system. Because you can integrate with a variety of systems, you must provide users with information about how to use your specific system.

You should provide this information to each user:

•How to access the voice messaging system account.

Make sure that you have used Cisco Unified Communications Manager to configure the Messages button on the Cisco Unified IP Phone.

•Initial PIN for accessing the voice messaging system.

Make sure that you have configured a default voice messaging system PIN for all users.

•How the phone indicates that voice messages are waiting.

Make sure that you have used Cisco Unified Communications Manager to set up a message waiting indicator (MWI) method.

For information using a voice messaging system, refer to Cisco Unified IP Phone 8941 and 8945 User Guide for Cisco Unified Communications Manager 8.5.

Cisco Unified IP Phone 8941 and 8945 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP)

 

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Contents Americas Headquarters Text Part Number OL-20851-01Page N T E N T S Power Outage 802.1X Authentication and Status Troubleshooting and Maintenance Cable Specifications C-2 Network and Access Port Pinouts C-2 Viii Organization OverviewAudience Chapter DescriptionCisco Unified IP Phone 8900 Series Cisco Unified Communications Manager AdministrationRelated Documentation Cisco Unified Communications Manager Business EditionConvention Description Document ConventionsCisco Product Security Overview Boldface fontImportant Safety Instructions An Overview of the Cisco Unified IP Phone Understanding the Cisco Unified IP Phones 8941 Features on the Cisco Unified IP Phone 8941 What Networking Protocols are Used? Networking Protocol Purpose Usage NotesCDP Dynamic Host Configuration Protocol chapterAuthentication on Cisco Unified IP Phones section DhcpNologieswhitepaper0900aecd804cd46d.shtml See the LLDP-MED and Cisco Discovery ProtocolSIP Manager System Guide Communications Manager Security GuideChapter in the Cisco Unified Communications Related TopicsConfiguring Telephony Features Feature OverviewRelated Topic Understanding Security Features for Cisco Unified IP Phones Providing Users with Feature InformationTopic Reference Refer to the Troubleshooting Guide for Cisco UnifiedCommunications Manager Overview of Supported Security Features Feature DescriptionAccess section on Security Profiles section on page 1-13for more informationIdentifying Encrypted Phone Calls Configuration Menu section onUnderstanding Security Profiles Unified IP Phones section on page 1-16for more informationEstablishing and Identifying Secure Audio Conference Calls Initiator’s Phone Feature UsedResults of Action Supporting 802.1X Authentication on Cisco Unified IP Phones OverviewSecurity Restrictions Configuring Cisco Unified IP Phones in Cisco Unified CM Purpose For More Information Communications Manager Administration Guide, Cisco Communications Manager Administration GuideCisco Communications Manager Task Purpose For More Information Communications Manager Administration Guide, EndUnified Communications Manager See the Installing the Cisco Unified IP Phone section Installing Cisco Unified IP PhonesSee the Providing Power to the Cisco Unified IP Phone See the Footstand section onRefer to Cisco Unified IP Phone 8941 and 8945 User Guide for Cisco Unified Communications ManagerUser Guide Administration and System Guides Terminology DifferencesA P T E R Related Topic Providing Power to the Cisco Unified IP Phone Understanding the Phone Startup Process, Network Setup Menu,Power Outage Power GuidelinesPower Type Guidelines Understanding Phone Configuration Files Obtaining Additional Information about PowerPurpose Related Topics Resolving Startup Problems,Understanding the Phone Startup Process Adding Phones to the Cisco Unified CM DatabaseRefer to the Cisco Unified Communications Manager Requires MAC Method Address? Adding Phones to the Cisco Unified CM DatabaseAdding Phones with Auto-Registration TapsAdding Phones with Auto-Registration and Taps Adding Phones with Cisco Unified CM Administration Adding Phones with BATDetermining the MAC Address for a Cisco Unified IP Phone OL-20851-01 Before You Begin Network RequirementsNetwork and Access Ports Cisco Unified Communications Manager ConfigurationNetwork and Access Ports, Handset, Speakerphone, Headset, Speakerphone HandsetHeadset Audio Quality Subjective to the User See the Headset section on page 3-3for supported Installing the Cisco Unified IP PhoneSee the Network and Access Ports section on See the Adding Phones to the Cisco Unified CMCisco Unified IP Phone 8941 and 8945 Cable Connections Reducing Power Consumption on the Phone FootstandChapter Footstand Higher Viewing Angle Lower Viewing Angle Verifying the Phone Startup ProcessHold Mute Speaker Configuring Security on the Cisco Unified IP Phone Configuring Startup Network SettingsBefore You Begin Procedure Configuring Settings on the Cisco Unified IP Phone Configuration Menus on the Cisco Unified IP PhoneSelect Administrator Settings Displaying a Configuration MenuUnlocking and Locking Options, Editing Values, Unlocking and Locking Options Network Setup Menu, IPv4 Setup Menu Options,Editing Values Option Description To Change Network Setup MenuSelect PC Vlan ConfigurationDevice Phone Phone IPv4 Setup Menu Options Related Topics Device Phone Phone Configuration Security Configuration Menu802.1X Authentication and Status Trust List MenuAuthentication Device Authentication Choose Applications AdministratorSettings Security Config Settings Security SetupOL-20851-01 Configuring Features, Templates, Services, and Users Choose System Service Parameter and select Feature Description Configuration ReferenceSet Builtin Bridge Enable to On Configuration Device Device Settings Configuration System Enterprise PhoneCommon Phone Profile Administration Guide, Directory Number Features and Services Guide, Cisco CallFeatures and Services Guide, Call Display Forward Maximum Hop Count service parameterUnderstanding Directory Numbers Services Guide, Call Park and Directed CallServices Guide, Monitoring and Recording ParkSystem Guide, Understanding Directory NumbersServices Guide, Cisco Web Dialer Unified Communications Manager FeaturesServices Guide CMCServices Guide, Immediate Divert Services Guide, Do Not DisturbManager Features and Services Guide, Hold Feature, see the Cisco Unified CommunicationsAdministration Guide, Hunt Group Refer to Cisco Unified Communications Communications Manager FeatureServices Guide, Intercom Manager System Guide, Cisco Unified IPAdministration Guide, Message Waiting Features and Services Guide, MaliciousServices Guide, Music On Hold Features and Services Guide, Quality Features and Services Guide BargeAdministration Guide, Phone Button Unified IP Phone 8941 and 8945 User GuideBridge Configuration Overview of Supported Security FeaturesAdministration Guide, Conference Creating Custom Phone Rings sectionServices Administration Guide, Time Period Port Configuration Bridge Configuration chapterAdministration Guide, Cisco Voice-Mail Join and Direct Transfer PolicyConfiguring Corporate Directories Configuring Corporate and Personal DirectoriesConfiguring Personal Directory Modifying Phone Button Templates SynchronizerFor PAB, enter the following URL Supported as a Configuring Softkey TemplatesDND Setting Up Services Adding Users to Cisco Unified Communications Manager Managing the User Options Web Pages Giving Users Access to the User Options Web PagesClick Add Selected Enter the appropriate search criteria and click Find Click Device AssociationClick Save Selected/Changes Chapter Managing the User Options Web Pages Chapter Managing the User Options Web Pages Customizing and Modifying Configuration Files Customizing the Cisco Unified IP PhoneCreating Custom Phone Rings DistinctiveRingList File Format RequirementsConfiguring a Custom Phone Ring PCM File Requirements for Custom Ring TypesConfiguring the Idle Display Field Description OL-20851-01 Model Information Screen Model Information Screen, Status Menu,Status Messages Screen Status MenuSelect Status Messages Address. See the Network Setup Menu section Phones with Cisco Unified CM AdministrationNetwork Setup Menu section on page 4-4for Message Description Possible Explanation and ActionNetwork Setup Menu section on Menu section on page 4-4for detailsSetup Menu section on page 4-4for details on Network Statistics Screen Select Status Network StatisticsDhcp Waiting Coldboot Timeout Dhcp DisabledDhcp Reboot SET Dhcp ColdbootCall Statistics Screen Select Call StatisticsVoice Quality Metrics MOS LQKSecurity Configuration Select Administrator Settings Select Security SetupMonitoring the Cisco Unified IP Phone Remotely Accessing the Web Page for a Phone Http//IPaddressDevice Information Disabling and Enabling Web Page AccessChoose Device Phone Network Setup UDIDescription Description Network Statistics Lldp Device Logs Streaming StatisticsStream Streaming Statistics Configuring Settings on the Cisco Unified IP Phone chapter Troubleshooting and Maintenance Resolving Startup ProblemsChapter Resolving Startup Problems Identifying Error Messages Verifying DNS Settings Choose Tools Control Center Feature ServicesSymptom Cisco Unified IP Phone Unable to Obtain IP Address Verifying the Physical Connection Cisco Unified IP Phone Resets UnexpectedlyVerifying Dhcp Settings Identifying Intermittent Network OutagesVerifying that the Phones Have Not Been Intentionally Reset Checking Static IP Address SettingsVerifying the Voice Vlan Configuration Eliminating DNS or Other Connectivity ErrorsChecking Power Connection Troubleshooting Cisco Unified IP Phone SecurityProblem Possible Cause General Troubleshooting Tips Summary Explanation Locking Options section on page 4-3 for detailsHalfduxcollisionexceedthreshold Performing a Factory Reset Resetting or Restoring the Cisco Unified IP PhonePerforming a Basic Reset Operation Performing ExplanationMonitoring the Voice Quality of Calls Troubleshooting Tips Metric Change ConditionWhere to Go for More Troubleshooting Information Cleaning the Cisco Unified IP PhoneChapter Cleaning the Cisco Unified IP Phone Providing Information to Users Via a Website How Users Access a Voice Messaging System How Users Configure Personal Directory Entries Installing the SynchronizerConfiguring the Synchronizer Programs Cisco Systems TabSyncInstalling the Cisco Unified CM Locale Installer Support for International Call LoggingOL-20851-01 Physical and Operating Environment Specifications Specification Value or RangeNetwork Port Connector Cable SpecificationsNetwork and Access Port Pinouts Pin Number FunctionAccess Port Connector OL-20851-01 Basic Phone Administration Steps Example User Information for these ProceduresChoose System Ldap Ldap Directory Adding a User to Cisco Unified CMAdding a User From an External Ldap Directory Click Perform Full Sync NowProceed to the section Configuring the Phone, page D-3 Configuring the PhoneExample doe Appendix Configuring the Phone Appendix Configuring the Phone Choose User Management End User Performing Final End User Configuration StepsClick Device Associations Protocol Features Sccp SIPAppendix EFT Draft Cisco Confidential Tool Numerics IN-2 IN-3 IN-4 LLDP-MED IN-5MIC Cast CDP Dhcp Http Rtcp RTP Sccp SIP Srtp TCP Tftp TLS UDPIN-7 Srst Srtp IN-8IN-9 Vlan
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