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Chapter
Understanding the Phone Startup Process
If you configure security-related settings in Cisco Unified CM Administration, the phone configuration file will contain sensitive information. To ensure the privacy of a configuration file, you must configure it for encryption. For detailed information, refer to the “Configuring Encrypted Phone Configuration Files” chapter in Cisco Unified Communications Manager Security Guide. A phone requests a configuration file whenever it resets and registers with Cisco Unified CM.
A phone accesses a default configuration file named XmlDefault.cnf.xml only when the phone has not received a valid Trust List file containing a certificate assigned to the Cisco Unified CM and TFTP.
If auto registration is not enabled and you did not add the phone to the Cisco Unified CM database, the phone does not attempt to register with Cisco Unified CM. The phone continually displays the "Configuring IP" message until you either enable auto-registration or add the phone to the Cisco Unified CM database.
If the phone has registered before, the phone will access the configuration file named
SEPmac_address.cnf.xml, where mac_address is the MAC address of the phone.
The filenames are derived from the MAC Address and Description fields in the Phone Configuration window of Cisco Unified CM Administration. The MAC address uniquely identifies the phone.
For more information on phone configuration settings, go to the Cisco Unified IP Phone Configuration chapter in the Cisco Communications Manager Administration Guide.
For more information also refer to the Cisco Unified Communications Manager Security Guide.
Understanding the Phone Startup Process
When connecting to the VoIP network, the Cisco Unified IP Phone 8941 and 8945 go through a standard startup process that is described in Table 2-3. Depending on your specific network setup, not all of these steps may occur on your Cisco Unified IP Phone.
Table 2-3 | Cisco Unified IP Phone Startup Process | |
| | |
Task | Purpose | Related Topics |
| | |
1. | Obtaining Power from the Switch | |
| If a phone is not using external power, the switch | page 2-8. |
| |
| provides in-line power through the Ethernet cable | |
| attached to the phone. | |
| | |
2. | Loading the Stored Phone Image | Resolving Startup Problems, page 9-1. |
| The Cisco Unified IP Phone has non-volatile Flash | |
| memory in which it stores firmware images and | |
| user-defined preferences. At startup, the phone runs a | |
| bootstrap loader that loads a phone image stored in | |
| Flash memory. Using this image, the phone initializes | |
| its software and hardware. | |
| | |
3. | Configuring VLAN | • Network Setup Menu, page 4-4. |
| If the Cisco Unified IP Phone is connected to a | • Resolving Startup Problems, page 9-1. |
| Cisco Catalyst switch, the switch next informs the | |
| phone of the voice VLAN defined on the switch. The | |
| phone needs to know its VLAN membership before it | |
| can proceed with the Dynamic Host Configuration | |
| Protocol (DHCP) request for an IP address. | |
| | |
Cisco Unified IP Phone 8941 and 8945 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP)
Contents
Americas Headquarters
Text Part Number OL-20851-01
Page
N T E N T S
Power Outage
802.1X Authentication and Status
Troubleshooting and Maintenance
Cable Specifications C-2 Network and Access Port Pinouts C-2
Viii
Organization
Overview
Audience
Chapter Description
Cisco Unified IP Phone 8900 Series
Cisco Unified Communications Manager Administration
Related Documentation
Cisco Unified Communications Manager Business Edition
Convention Description
Document Conventions
Cisco Product Security Overview
Boldface font
Important Safety Instructions
An Overview of the Cisco Unified IP Phone
Understanding the Cisco Unified IP Phones 8941
Features on the Cisco Unified IP Phone 8941
What Networking Protocols are Used?
Networking Protocol Purpose Usage Notes
CDP
Dynamic Host Configuration Protocol chapter
Authentication on Cisco Unified IP Phones section
Dhcp
See the LLDP-MED and Cisco Discovery Protocol
Nologieswhitepaper0900aecd804cd46d.shtml
SIP
Manager System Guide
Communications Manager Security Guide
Chapter in the Cisco Unified Communications
Related Topics
Feature Overview
Configuring Telephony Features
Related Topic
Understanding Security Features for Cisco Unified IP Phones
Providing Users with Feature Information
Refer to the Troubleshooting Guide for Cisco Unified
Topic Reference
Communications Manager
Overview of Supported Security Features
Feature Description
Access section on
Security Profiles section on page 1-13for more information
Identifying Encrypted Phone Calls
Configuration Menu section on
Understanding Security Profiles
Unified IP Phones section on page 1-16for more information
Establishing and Identifying Secure Audio Conference Calls
Feature Used
Initiator’s Phone
Results of Action
Supporting 802.1X Authentication on Cisco Unified IP Phones
Overview
Security Restrictions
Configuring Cisco Unified IP Phones in Cisco Unified CM
Purpose For More Information
Communications Manager Administration Guide
Communications Manager Administration Guide, Cisco
Cisco Communications Manager
Communications Manager Administration Guide, End
Task Purpose For More Information
Unified Communications Manager
See the Installing the Cisco Unified IP Phone section
Installing Cisco Unified IP Phones
See the Providing Power to the Cisco Unified IP Phone
See the Footstand section on
Refer to Cisco Unified IP Phone 8941 and 8945 User
Guide for Cisco Unified Communications Manager
User Guide Administration and System Guides
Terminology Differences
A P T E R
Related Topic
Providing Power to the Cisco Unified IP Phone
Understanding the Phone Startup Process, Network Setup Menu,
Power Guidelines
Power Outage
Power Type Guidelines
Understanding Phone Configuration Files
Obtaining Additional Information about Power
Purpose Related Topics
Resolving Startup Problems,
Understanding the Phone Startup Process
Adding Phones to the Cisco Unified CM Database
Refer to the Cisco Unified Communications Manager
Requires MAC Method Address?
Adding Phones to the Cisco Unified CM Database
Adding Phones with Auto-Registration
Taps
Adding Phones with Auto-Registration and Taps
Adding Phones with Cisco Unified CM Administration
Adding Phones with BAT
Determining the MAC Address for a Cisco Unified IP Phone
OL-20851-01
Before You Begin
Network Requirements
Cisco Unified Communications Manager Configuration
Network and Access Ports
Network and Access Ports, Handset, Speakerphone, Headset,
Handset
Speakerphone
Headset
Audio Quality Subjective to the User
See the Headset section on page 3-3for supported
Installing the Cisco Unified IP Phone
See the Network and Access Ports section on
See the Adding Phones to the Cisco Unified CM
Cisco Unified IP Phone 8941 and 8945 Cable Connections
Reducing Power Consumption on the Phone
Footstand
Chapter Footstand
Higher Viewing Angle
Verifying the Phone Startup Process
Lower Viewing Angle
Hold Mute Speaker
Configuring Startup Network Settings
Configuring Security on the Cisco Unified IP Phone
Before You Begin
Procedure
Configuring Settings on the Cisco Unified IP Phone
Configuration Menus on the Cisco Unified IP Phone
Displaying a Configuration Menu
Select Administrator Settings
Unlocking and Locking Options, Editing Values,
Network Setup Menu, IPv4 Setup Menu Options,
Unlocking and Locking Options
Editing Values
Network Setup Menu
Option Description To Change
Select
Configuration
PC Vlan
Device Phone Phone
IPv4 Setup Menu Options
Related Topics
Device Phone Phone Configuration
Security Configuration Menu
802.1X Authentication and Status
Trust List Menu
Authentication Device Authentication
Choose Applications Administrator
Settings Security Config
Settings Security Setup
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Configuring Features, Templates, Services, and Users
Feature Description Configuration Reference
Choose System Service Parameter and select
Set Builtin Bridge Enable to On
Configuration System Enterprise Phone
Configuration Device Device Settings
Common Phone Profile
Administration Guide, Directory Number
Features and Services Guide, Cisco Call
Features and Services Guide, Call Display
Forward Maximum Hop Count service parameter
Understanding Directory Numbers
Services Guide, Call Park and Directed Call
Services Guide, Monitoring and Recording
Park
System Guide, Understanding Directory
Numbers
Services Guide, Cisco Web Dialer
Unified Communications Manager Features
Services Guide
CMC
Services Guide, Immediate Divert
Services Guide, Do Not Disturb
Feature, see the Cisco Unified Communications
Manager Features and Services Guide, Hold
Administration Guide, Hunt Group
Refer to Cisco Unified Communications
Communications Manager Feature
Services Guide, Intercom
Manager System Guide, Cisco Unified IP
Features and Services Guide, Malicious
Administration Guide, Message Waiting
Services Guide, Music On Hold
Features and Services Guide, Quality
Features and Services Guide Barge
Administration Guide, Phone Button
Unified IP Phone 8941 and 8945 User Guide
Bridge Configuration
Overview of Supported Security Features
Administration Guide, Conference
Creating Custom Phone Rings section
Services
Administration Guide, Time Period
Port Configuration
Bridge Configuration chapter
Administration Guide, Cisco Voice-Mail
Join and Direct Transfer Policy
Configuring Corporate and Personal Directories
Configuring Corporate Directories
Configuring Personal Directory
Modifying Phone Button Templates
Synchronizer
For PAB, enter the following URL
Configuring Softkey Templates
Supported as a
DND
Setting Up Services
Adding Users to Cisco Unified Communications Manager
Giving Users Access to the User Options Web Pages
Managing the User Options Web Pages
Click Add Selected
Click Device Association
Enter the appropriate search criteria and click Find
Click Save Selected/Changes
Chapter Managing the User Options Web Pages
Chapter Managing the User Options Web Pages
Customizing and Modifying Configuration Files
Customizing the Cisco Unified IP Phone
Creating Custom Phone Rings
DistinctiveRingList File Format Requirements
Configuring a Custom Phone Ring
PCM File Requirements for Custom Ring Types
Configuring the Idle Display
Field Description
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Model Information Screen
Model Information Screen, Status Menu,
Status Menu
Status Messages Screen
Select Status Messages
Address. See the Network Setup Menu section
Phones with Cisco Unified CM Administration
Network Setup Menu section on page 4-4for
Message Description Possible Explanation and Action
Network Setup Menu section on
Menu section on page 4-4for details
Setup Menu section on page 4-4for details on
Network Statistics Screen
Select Status Network Statistics
Dhcp Waiting Coldboot Timeout
Dhcp Disabled
Dhcp Reboot
SET Dhcp Coldboot
Call Statistics Screen
Select Call Statistics
Voice Quality Metrics
MOS LQK
Security Configuration
Select Administrator Settings Select Security Setup
Monitoring the Cisco Unified IP Phone Remotely
Accessing the Web Page for a Phone
Http//IPaddress
Disabling and Enabling Web Page Access
Device Information
Choose Device Phone
Network Setup
UDI
Description
Description
Network Statistics
Lldp
Device Logs
Streaming Statistics
Stream
Streaming Statistics
Configuring Settings on the Cisco Unified IP Phone chapter
Troubleshooting and Maintenance
Resolving Startup Problems
Chapter Resolving Startup Problems
Identifying Error Messages
Verifying DNS Settings
Choose Tools Control Center Feature Services
Symptom Cisco Unified IP Phone Unable to Obtain IP Address
Verifying the Physical Connection
Cisco Unified IP Phone Resets Unexpectedly
Verifying Dhcp Settings
Identifying Intermittent Network Outages
Verifying that the Phones Have Not Been Intentionally Reset
Checking Static IP Address Settings
Verifying the Voice Vlan Configuration
Eliminating DNS or Other Connectivity Errors
Troubleshooting Cisco Unified IP Phone Security
Checking Power Connection
Problem Possible Cause
General Troubleshooting Tips
Summary Explanation
Locking Options section on page 4-3 for details
Halfduxcollisionexceedthreshold
Performing a Factory Reset
Resetting or Restoring the Cisco Unified IP Phone
Performing a Basic Reset
Operation Performing Explanation
Monitoring the Voice Quality of Calls
Troubleshooting Tips
Metric Change Condition
Where to Go for More Troubleshooting Information
Cleaning the Cisco Unified IP Phone
Chapter Cleaning the Cisco Unified IP Phone
Providing Information to Users Via a Website
How Users Access a Voice Messaging System
How Users Configure Personal Directory Entries
Installing the Synchronizer
Configuring the Synchronizer
Programs Cisco Systems TabSync
Installing the Cisco Unified CM Locale Installer
Support for International Call Logging
OL-20851-01
Physical and Operating Environment Specifications
Specification Value or Range
Network Port Connector
Cable Specifications
Network and Access Port Pinouts
Pin Number Function
Access Port Connector
OL-20851-01
Basic Phone Administration Steps
Example User Information for these Procedures
Choose System Ldap Ldap Directory
Adding a User to Cisco Unified CM
Adding a User From an External Ldap Directory
Click Perform Full Sync Now
Configuring the Phone
Proceed to the section Configuring the Phone, page D-3
Example doe
Appendix Configuring the Phone
Appendix Configuring the Phone
Performing Final End User Configuration Steps
Choose User Management End User
Click Device Associations
Protocol Features
Sccp SIP
Appendix
EFT Draft Cisco Confidential
Tool
Numerics
IN-2
IN-3
IN-4
LLDP-MED
IN-5
MIC
Cast CDP Dhcp Http Rtcp RTP Sccp SIP Srtp TCP Tftp TLS UDP
IN-7
Srst Srtp
IN-8
IN-9
Vlan