Cisco Systems 8945 Understanding Directory Numbers, Services Guide, Call Park and Directed Call

Page 75

Chapter

Telephony Features Available for the Cisco Unified IP Phone

Table 5-1

Telephony Features for the Cisco Unified IP Phone (continued)

 

 

 

 

Feature

 

Description

Configuration Reference

 

 

 

 

Call Forward

 

Allows you to specify information that appears on

For more information, see the following:

Configurable Display

a phone when a call is forwarded. This information

• Cisco Unified Communications Manager

 

 

can include the caller name, caller number,

 

 

Administration Guide, Directory Number

 

 

redirected number, and original dialed number.

 

 

Configuration.

 

 

 

 

 

 

• Cisco Unified Communications Manager

 

 

 

System Guide, Cisco Unified IP Phone.

 

 

 

 

Call Forward

 

Allows you to override Call Forward All (CFA) in

For more information, see the Cisco Unified

Destination Override

cases where the CFA target places a call to the CFA

Communications Manager System Guide,

 

 

initiator. This feature allows the CFA target to

Understanding Directory Numbers.

 

 

reach the CFA initiator for important calls. The

 

 

 

override works whether the CFA target phone

 

 

 

number is internal or external.

 

 

 

 

 

Call Park

 

Allows users to park (temporarily store) a call and

For more information, see the Cisco Unified

 

 

then retrieve the call by using another phone in the

Communications Manager Features and

 

 

Cisco Unified Communications Manager system.

Services Guide, Call Park and Directed Call

 

 

 

Park.

 

 

 

 

Call Pickup

 

Allows users to redirect a call that is ringing on

For more information, see the Cisco Unified

 

 

another phone within their pickup group to their

Communications Manager Features and

 

 

phone.

Services Guide, Call Pickup.

 

 

You can configure an audio and/or visual alert for

 

 

 

the primary line on the phone. This alert notifies

 

 

 

the users that a call is ringing in their pickup group.

 

 

 

 

 

Call Recording

 

Allows a supervisor to record an active call. The

For more information, see the Cisco Unified

 

 

user might hear a recording audible alert tone

Communications Manager Features and

 

 

during a call when it is being recorded.

Services Guide, Monitoring and Recording.

 

 

When a call is secured, the security status of the

 

 

 

call is displayed as a lock icon on Cisco Unified IP

 

 

 

Phones. The connected parties might also hear an

 

 

 

audible alert tone that indicates the call is secured

 

 

 

and is being recorded.

 

 

 

Note When an active call is being monitored or

 

 

 

recorded, you can receive or place

 

 

 

intercom calls; however, if you place an

 

 

 

intercom call, the active call will be put on

 

 

 

hold, which causes the recording session to

 

 

 

terminate and the monitoring session to

 

 

 

suspend. To resume the monitoring

 

 

 

session, the party whose call is being

 

 

 

monitored must resume the call.

 

 

 

 

 

Cisco Unified IP Phone 8941 and 8945 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP)

 

OL-20851-01

5-5

 

 

 

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Contents Text Part Number OL-20851-01 Americas HeadquartersPage N T E N T S Power Outage 802.1X Authentication and Status Troubleshooting and Maintenance Cable Specifications C-2 Network and Access Port Pinouts C-2 Viii Chapter Description OverviewAudience OrganizationCisco Unified Communications Manager Business Edition Cisco Unified Communications Manager AdministrationRelated Documentation Cisco Unified IP Phone 8900 SeriesBoldface font Document ConventionsCisco Product Security Overview Convention DescriptionImportant Safety Instructions An Overview of the Cisco Unified IP Phone Understanding the Cisco Unified IP Phones 8941 Features on the Cisco Unified IP Phone 8941 Networking Protocol Purpose Usage Notes What Networking Protocols are Used?Dhcp Dynamic Host Configuration Protocol chapterAuthentication on Cisco Unified IP Phones section CDPSee the LLDP-MED and Cisco Discovery Protocol Nologieswhitepaper0900aecd804cd46d.shtmlSIP Related Topics Communications Manager Security GuideChapter in the Cisco Unified Communications Manager System GuideFeature Overview Configuring Telephony FeaturesRelated Topic Providing Users with Feature Information Understanding Security Features for Cisco Unified IP PhonesRefer to the Troubleshooting Guide for Cisco Unified Topic ReferenceCommunications Manager Feature Description Overview of Supported Security FeaturesSecurity Profiles section on page 1-13for more information Access section onUnified IP Phones section on page 1-16for more information Configuration Menu section onUnderstanding Security Profiles Identifying Encrypted Phone CallsEstablishing and Identifying Secure Audio Conference Calls Feature Used Initiator’s PhoneResults of Action Overview Supporting 802.1X Authentication on Cisco Unified IP PhonesSecurity Restrictions Configuring Cisco Unified IP Phones in Cisco Unified CM Purpose For More Information Communications Manager Administration Guide Communications Manager Administration Guide, CiscoCisco Communications Manager Communications Manager Administration Guide, End Task Purpose For More InformationUnified Communications Manager See the Footstand section on Installing Cisco Unified IP PhonesSee the Providing Power to the Cisco Unified IP Phone See the Installing the Cisco Unified IP Phone sectionGuide for Cisco Unified Communications Manager Refer to Cisco Unified IP Phone 8941 and 8945 UserTerminology Differences User Guide Administration and System GuidesA P T E R Related Topic Understanding the Phone Startup Process, Network Setup Menu, Providing Power to the Cisco Unified IP PhonePower Guidelines Power OutagePower Type Guidelines Obtaining Additional Information about Power Understanding Phone Configuration FilesAdding Phones to the Cisco Unified CM Database Resolving Startup Problems,Understanding the Phone Startup Process Purpose Related TopicsRefer to the Cisco Unified Communications Manager Taps Adding Phones to the Cisco Unified CM DatabaseAdding Phones with Auto-Registration Requires MAC Method Address?Adding Phones with Auto-Registration and Taps Adding Phones with BAT Adding Phones with Cisco Unified CM AdministrationDetermining the MAC Address for a Cisco Unified IP Phone OL-20851-01 Network Requirements Before You BeginCisco Unified Communications Manager Configuration Network and Access PortsNetwork and Access Ports, Handset, Speakerphone, Headset, Handset SpeakerphoneHeadset Audio Quality Subjective to the User See the Adding Phones to the Cisco Unified CM Installing the Cisco Unified IP PhoneSee the Network and Access Ports section on See the Headset section on page 3-3for supportedCisco Unified IP Phone 8941 and 8945 Cable Connections Footstand Reducing Power Consumption on the PhoneChapter Footstand Higher Viewing Angle Verifying the Phone Startup Process Lower Viewing AngleHold Mute Speaker Configuring Startup Network Settings Configuring Security on the Cisco Unified IP PhoneBefore You Begin Procedure Configuration Menus on the Cisco Unified IP Phone Configuring Settings on the Cisco Unified IP PhoneDisplaying a Configuration Menu Select Administrator SettingsUnlocking and Locking Options, Editing Values, Network Setup Menu, IPv4 Setup Menu Options, Unlocking and Locking OptionsEditing Values Network Setup Menu Option Description To ChangeSelect Configuration PC VlanDevice Phone Phone IPv4 Setup Menu Options Related Topics Trust List Menu Security Configuration Menu802.1X Authentication and Status Device Phone Phone ConfigurationSettings Security Setup Choose Applications AdministratorSettings Security Config Authentication Device AuthenticationOL-20851-01 Configuring Features, Templates, Services, and Users Feature Description Configuration Reference Choose System Service Parameter and selectSet Builtin Bridge Enable to On Configuration System Enterprise Phone Configuration Device Device SettingsCommon Phone Profile Forward Maximum Hop Count service parameter Features and Services Guide, Cisco CallFeatures and Services Guide, Call Display Administration Guide, Directory NumberPark Services Guide, Call Park and Directed CallServices Guide, Monitoring and Recording Understanding Directory NumbersNumbers System Guide, Understanding DirectoryCMC Unified Communications Manager FeaturesServices Guide Services Guide, Cisco Web DialerServices Guide, Do Not Disturb Services Guide, Immediate DivertFeature, see the Cisco Unified Communications Manager Features and Services Guide, HoldAdministration Guide, Hunt Group Manager System Guide, Cisco Unified IP Communications Manager FeatureServices Guide, Intercom Refer to Cisco Unified CommunicationsFeatures and Services Guide, Malicious Administration Guide, Message WaitingServices Guide, Music On Hold Unified IP Phone 8941 and 8945 User Guide Features and Services Guide BargeAdministration Guide, Phone Button Features and Services Guide, QualityCreating Custom Phone Rings section Overview of Supported Security FeaturesAdministration Guide, Conference Bridge ConfigurationServices Administration Guide, Time Period Join and Direct Transfer Policy Bridge Configuration chapterAdministration Guide, Cisco Voice-Mail Port ConfigurationConfiguring Corporate and Personal Directories Configuring Corporate DirectoriesConfiguring Personal Directory Synchronizer Modifying Phone Button TemplatesFor PAB, enter the following URL Configuring Softkey Templates Supported as aDND Setting Up Services Adding Users to Cisco Unified Communications Manager Giving Users Access to the User Options Web Pages Managing the User Options Web PagesClick Add Selected Click Device Association Enter the appropriate search criteria and click FindClick Save Selected/Changes Chapter Managing the User Options Web Pages Chapter Managing the User Options Web Pages Customizing the Cisco Unified IP Phone Customizing and Modifying Configuration FilesDistinctiveRingList File Format Requirements Creating Custom Phone RingsPCM File Requirements for Custom Ring Types Configuring a Custom Phone RingConfiguring the Idle Display Field Description OL-20851-01 Model Information Screen, Status Menu, Model Information ScreenStatus Menu Status Messages ScreenSelect Status Messages Message Description Possible Explanation and Action Phones with Cisco Unified CM AdministrationNetwork Setup Menu section on page 4-4for Address. See the Network Setup Menu sectionMenu section on page 4-4for details Network Setup Menu section onSetup Menu section on page 4-4for details on Select Status Network Statistics Network Statistics ScreenSET Dhcp Coldboot Dhcp DisabledDhcp Reboot Dhcp Waiting Coldboot TimeoutSelect Call Statistics Call Statistics ScreenMOS LQK Voice Quality MetricsSelect Administrator Settings Select Security Setup Security ConfigurationMonitoring the Cisco Unified IP Phone Remotely Http//IPaddress Accessing the Web Page for a PhoneDisabling and Enabling Web Page Access Device InformationChoose Device Phone UDI Network SetupDescription Description Network Statistics Lldp Streaming Statistics Device LogsStream Streaming Statistics Configuring Settings on the Cisco Unified IP Phone chapter Resolving Startup Problems Troubleshooting and MaintenanceChapter Resolving Startup Problems Identifying Error Messages Choose Tools Control Center Feature Services Verifying DNS SettingsSymptom Cisco Unified IP Phone Unable to Obtain IP Address Identifying Intermittent Network Outages Cisco Unified IP Phone Resets UnexpectedlyVerifying Dhcp Settings Verifying the Physical ConnectionEliminating DNS or Other Connectivity Errors Checking Static IP Address SettingsVerifying the Voice Vlan Configuration Verifying that the Phones Have Not Been Intentionally ResetTroubleshooting Cisco Unified IP Phone Security Checking Power ConnectionProblem Possible Cause General Troubleshooting Tips Locking Options section on page 4-3 for details Summary ExplanationHalfduxcollisionexceedthreshold Operation Performing Explanation Resetting or Restoring the Cisco Unified IP PhonePerforming a Basic Reset Performing a Factory ResetMonitoring the Voice Quality of Calls Metric Change Condition Troubleshooting TipsCleaning the Cisco Unified IP Phone Where to Go for More Troubleshooting InformationChapter Cleaning the Cisco Unified IP Phone Providing Information to Users Via a Website How Users Access a Voice Messaging System Installing the Synchronizer How Users Configure Personal Directory EntriesPrograms Cisco Systems TabSync Configuring the SynchronizerSupport for International Call Logging Installing the Cisco Unified CM Locale InstallerOL-20851-01 Specification Value or Range Physical and Operating Environment SpecificationsPin Number Function Cable SpecificationsNetwork and Access Port Pinouts Network Port ConnectorAccess Port Connector OL-20851-01 Example User Information for these Procedures Basic Phone Administration StepsClick Perform Full Sync Now Adding a User to Cisco Unified CMAdding a User From an External Ldap Directory Choose System Ldap Ldap DirectoryConfiguring the Phone Proceed to the section Configuring the Phone, page D-3Example doe Appendix Configuring the Phone Appendix Configuring the Phone Performing Final End User Configuration Steps Choose User Management End UserClick Device Associations Sccp SIP Protocol FeaturesAppendix EFT Draft Cisco Confidential Tool Numerics IN-2 IN-3 IN-4 IN-5 LLDP-MEDCast CDP Dhcp Http Rtcp RTP Sccp SIP Srtp TCP Tftp TLS UDP MICIN-7 IN-8 Srst SrtpIN-9 Vlan
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