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An Overview of Your Phone
Your 7970 Series Cisco Unified IP Phone is a full-feature telephone that provides voice communication over the same data network that your computer uses, allowing you to place and receive phone calls, put calls on hold, transfer calls, make conference calls, and so on.
In addition to basic call-handling features, your 7970 Series Cisco Unified IP Phone can provide enhanced productivity features that extend your call-handling capabilities. Depending on configuration, your phone supports:
•Access to network data, XML applications, and web-based services.
•Online customizing of phone features and services from your User Options web pages.
•A comprehensive online help system that displays information on the phone screen.
Understanding Buttons and Hardware
You can use the graphic table below to identify buttons and hardware on your phone.
Cisco Unified IP Phone 7970 Series for Cisco Unified Communications Manager 6.1 | 7 |
Contents
Americas Headquarters
Page
Common Phone Tasks
Button Icons
Contents
Viewing or Removing Conference Participants
Using a Handset, Headset, and Speakerphone
Cisco One-Year Limited Hardware Warranty Terms Index
Using this Guide
Getting Started
If you want to Then
Finding Additional Information
Safety and Performance Information
Power Outage
Using External Devices
Cisco Product Security Overview
Accessibility Features
Connecting Your Phone
Removing the Hookswitch Clip Required
Adjusting the Handset Rest Optional
Adjusting the Footstand Optional
Registering with Taps
Headset Information
Audio Quality Subjective to the User
Understanding Buttons and Hardware
An Overview of Your Phone
Description
Understanding Lines vs. Calls
Understanding Touchscreen Features
Understanding Line and Call Icons
Icon Line or call state Description
Understanding Feature Buttons and Menus,
Do this
Cleaning and Maintaining the Touchscreen
Choosing Touchscreen Items
To choose a
Accessing the Help System on Your Phone
Understanding Feature Buttons and Menus
Feature Softkey
Understanding Feature Availability
Understanding SIP vs. Sccp
If you want to Then See
Basic Call Handling
Placing a Call-Basic Options
For more information
Corporate
Placing a Call-Additional Options
If you want to Then For more information, see
Answering a Call
Ending a Call
Answer
Tip
Using Hold and Resume
Or EndCall
If you want to
Switching Between Multiple Calls
Using Mute
Viewing Multiple Calls
Switching an In-Progress Call to Another Phone
Transferring Calls
Forwarding Calls to Another Number
Sending a Call to a Voice Message System
User Options Web Pages,
Using Do Not Disturb
Settings on the Web,
Press CFwdALL or Forward All
Using Conference Features
Making Conference Calls
Press DND or Do Not Disturb
See Viewing or Removing Conference Participants,
Using Conference
Using Join
Using cBarge
Press ConfList or Conference List
See Using Conference,
Placing or Receiving Intercom Calls
Viewing or Removing Conference Participants
You cannot place an intercom call on hold
Directory on Your Phone,
Web pages. See Accessing Your User Options Web Pages,
Advanced Call Handling
Speed Dialing
Picking Up a Redirected Call on Your Phone
Storing and Retrieving Parked Calls
Remote-in-Use Icon
Using a Shared Line
Logging Out of Hunt Groups
Understanding Shared Lines
CBarge and Barge
Using Barge to Add Yourself to a Shared-Line Call
Sharing Call Information and Barging
Privacy
Press Private
Using Barge Features
Making and Receiving Secure Calls
Using BLF to Determine a Line State
Tracing Suspicious Calls
Prioritizing Critical Calls
Press Mcid or Malicious Call ID
If you Then
See Answering a Call,
Using Cisco Extension Mobility
Access Lists for Mobile Connect,
See Switching an In-Progress Call to Another Phone,
Phone,
See Placing a Call-Additional Options,
Using a Handset, Headset, and Speakerphone
User
Preferences Audio Preferences Wideband Handset. If
Obtaining a Headset
Using AutoAnswer
Options Web Pages,
Changing Phone Settings
Customizing Rings and Message Indicators
User Preferences Rings
User Preferences Background Images
Customizing the Touchscreen
User Preferences Brightness
User Preferences Viewing Angle
Press Delete
Using Call Logs and Directories
Using Call Logs
Missed Calls, Placed Calls, or Received Calls
Tip
Using Corporate Directory on Your Phone
Directory Dialing
Corporate Directory exact name can vary
Using Personal Directory on Your Phone
Personal Directory Personal Fast Dials
Press Fast Dial
Tips
Customizing Rings and Message Indicators,
Accessing Voice Messages
Options Device
Using the User Options Web Pages
Accessing Your User Options Web Pages
If you want to Then do this
Choose User Options Personal Address Book
Configuring Features and Services on the Web
Using Personal Directory on the Web
If you want to Then do this after you log
Create a PAB entry. See Using Your Personal Address Book on
Choose User Options Fast Dials
Click Add New
Click Speed Dials
Setting Up Speed Dials on the Web
See Configuring Fast Dials on the Web,
Choose User Options Device
Click Phone Services
Setting Up Phone Services on the Web
Controlling User Settings on the Web
Click Service URL
Choose User Options User Settings
Click Line Settings
Controlling Line Settings on the Web
Change the audible
Choose User Options Mobility Settings Access Lists
Setting Up Phones and Access Lists for Mobile Connect
Click Remote Destinations
Choose User Options Mobility Settings Remote Destinations
Using Cisco WebDialer
Network Configuration Host Name
Understanding Additional Configuration Options
Using a Shared Line,
If you Then For more information
Advanced Call Handling
See Using AutoAnswer,
See Using BLF to Determine a Line
See Using Cisco Extension
See Cleaning and Maintaining
Troubleshooting Your Phone
General Troubleshooting
Symptom Explanation
Viewing Phone Administration Data
Using the Quality Reporting Tool
If you are asked to Then
Duration of Hardware Warranty
Cisco One-Year Limited Hardware Warranty Terms
To Receive a Return Materials Authorization RMA Number
Replacement, Repair, or Refund Policy for Hardware
Index
OL-14682-01
FAC 18
PAB
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Taps
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