Cisco Systems 7970 manual Placing a Call-Additional Options, Corporate

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•If parties on a call hear a beep tone, the call might be monitored or recorded. Ask your system administrator for more information.

Placing a Call—Additional Options

You can place calls using special features and services that might be available on your phone. See your system administrator for more information about these additional options.

If you want to...	Then...			For more information, see...

Place a call while another	1.	Press	for a new line. The first call	Using Hold and Resume,
call is active (using a		is automatically placed on hold.		page 20
different line)	2.	Enter a number.
	2.	Enter a number.

Speed dial a number	Do one of the following:			Speed Dialing, page 32
	•	Press	(a speed-dial button).
	•	Use the Abbreviated Dial feature.
	•	Use the Fast Dial feature.

Dial from a corporate	1.	Choose	> Corporate	Using Call Logs, page 48
directory on your phone		Directory (name can vary).
	2.	Enter a name and press Search.
	3.	Highlight a listing and go off-hook.

Dial from a corporate	1.	Open a web browser and go to a		Using Cisco WebDialer,
directory on your personal		WebDialer-enabled corporate		page 65
computer using		directory.
Cisco WebDialer	2.	Click the number that you want to
	2.	Click the number that you want to
		dial.

Use Cisco CallBack to	1.	Press CallBack while listening to the		Your system administrator
receive notification when a		busy tone or ring sound.
busy or ringing extension is	2.	Hang up. Your phone alerts you
available	2.	Hang up. Your phone alerts you
available		when the line is free.
		when the line is free.
	3.	Place the call again.

See if a line associated with	Look for Busy Lamp Field indicators.			Using BLF to Determine a
a speed-dial, call record, or				Line State, page 38
directory listing is busy
before placing a call to that
line

Make a priority	Enter the MLPP access number, then			Prioritizing Critical Calls,
(precedence) call (SCCP	enter a phone number.			page 39
phones only)

Cisco Unified IP Phone 7970 Series for Cisco Unified Communications Manager 6.1				17

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Contents Americas Headquarters Page Common Phone Tasks Button Icons Contents Viewing or Removing Conference Participants Using a Handset, Headset, and Speakerphone Cisco One-Year Limited Hardware Warranty Terms Index Getting Started Using this GuideIf you want to Then Power Outage Safety and Performance InformationUsing External Devices Finding Additional InformationCisco Product Security Overview Accessibility FeaturesConnecting Your Phone Adjusting the Handset Rest Optional Removing the Hookswitch Clip RequiredAdjusting the Footstand Optional Headset Information Registering with TapsAudio Quality Subjective to the User Understanding Buttons and Hardware An Overview of Your PhoneDescription Understanding Lines vs. Calls Understanding Line and Call Icons Understanding Touchscreen FeaturesIcon Line or call state Description Understanding Feature Buttons and Menus, Choosing Touchscreen Items Cleaning and Maintaining the TouchscreenTo choose a Do thisAccessing the Help System on Your Phone Understanding Feature Buttons and MenusFeature Softkey Understanding Feature AvailabilityUnderstanding SIP vs. Sccp Placing a Call-Basic Options Basic Call HandlingFor more information If you want to Then SeeCorporate Placing a Call-Additional OptionsIf you want to Then For more information, see Answering a CallAnswer Ending a CallTip Or EndCall Using Hold and ResumeIf you want to Switching Between Multiple Calls Using MuteViewing Multiple Calls Switching an In-Progress Call to Another PhoneTransferring Calls Forwarding Calls to Another Number Sending a Call to a Voice Message SystemSettings on the Web, Using Do Not DisturbPress CFwdALL or Forward All User Options Web Pages,Making Conference Calls Using Conference FeaturesPress DND or Do Not Disturb See Viewing or Removing Conference Participants, Using ConferenceUsing Join Using cBarge Placing or Receiving Intercom Calls See Using Conference,Viewing or Removing Conference Participants Press ConfList or Conference ListYou cannot place an intercom call on hold Advanced Call Handling Web pages. See Accessing Your User Options Web Pages,Speed Dialing Directory on Your Phone,Picking Up a Redirected Call on Your Phone Storing and Retrieving Parked Calls Logging Out of Hunt Groups Using a Shared LineUnderstanding Shared Lines Remote-in-Use IconSharing Call Information and Barging Using Barge to Add Yourself to a Shared-Line CallPrivacy CBarge and BargePress Private Using Barge FeaturesMaking and Receiving Secure Calls Using BLF to Determine a Line StatePrioritizing Critical Calls Tracing Suspicious CallsPress Mcid or Malicious Call ID If you Then Access Lists for Mobile Connect, Using Cisco Extension MobilitySee Switching an In-Progress Call to Another Phone, See Answering a Call,Phone, See Placing a Call-Additional Options, User Using a Handset, Headset, and SpeakerphonePreferences Audio Preferences Wideband Handset. If Obtaining a Headset Using AutoAnswerCustomizing Rings and Message Indicators Changing Phone SettingsUser Preferences Rings Options Web Pages,User Preferences Brightness Customizing the TouchscreenUser Preferences Viewing Angle User Preferences Background ImagesUsing Call Logs Using Call Logs and DirectoriesMissed Calls, Placed Calls, or Received Calls Press DeleteTip Directory Dialing Using Corporate Directory on Your PhoneCorporate Directory exact name can vary Using Personal Directory on Your Phone Personal Directory Personal Fast Dials Press Fast DialTips Customizing Rings and Message Indicators, Accessing Voice MessagesAccessing Your User Options Web Pages Using the User Options Web PagesIf you want to Then do this Options DeviceUsing Personal Directory on the Web Configuring Features and Services on the WebIf you want to Then do this after you log Choose User Options Personal Address BookChoose User Options Fast Dials Create a PAB entry. See Using Your Personal Address Book onClick Add New See Configuring Fast Dials on the Web, Setting Up Speed Dials on the WebChoose User Options Device Click Speed DialsClick Phone Services Setting Up Phone Services on the WebClick Service URL Controlling User Settings on the WebChoose User Options User Settings Click Line Settings Controlling Line Settings on the WebChange the audible Choose User Options Mobility Settings Access Lists Setting Up Phones and Access Lists for Mobile ConnectClick Remote Destinations Choose User Options Mobility Settings Remote DestinationsUsing Cisco WebDialer Network Configuration Host Name Using a Shared Line, Understanding Additional Configuration OptionsIf you Then For more information See Using BLF to Determine a Line See Using AutoAnswer,See Using Cisco Extension Advanced Call HandlingGeneral Troubleshooting Troubleshooting Your PhoneSymptom Explanation See Cleaning and MaintainingUsing the Quality Reporting Tool Viewing Phone Administration DataIf you are asked to Then Duration of Hardware Warranty Cisco One-Year Limited Hardware Warranty TermsTo Receive a Return Materials Authorization RMA Number Replacement, Repair, or Refund Policy for HardwareIndex OL-14682-01 FAC 18 PAB Page Taps Page USA

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