Cisco Systems 7970 Basic Call Handling, Placing a Call-Basic Options, For more information, Tips

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Basic Call Handling

You can perform basic call-handling tasks using a range of features and services. Feature availability can vary; see your system administrator for more information.

Placing a Call—Basic Options

Here are some easy ways to place a call on your Cisco Unified IP Phone.

					For more information,
If you want to...	Then...				see...

Place a call using the handset	Pick up the handset and enter a number.				An Overview of Your
					Phone, page 7

Place a call using the	Press		and enter a number.		Using a Handset,
speakerphone					Headset, and
					Speakerphone, page 44

Place a call using a headset	Press		and enter a number. Or, if		Using a Handset,
	is lit, press New Call and enter a number.				Headset, and
					Speakerphone, page 44

Redial a number	Press Redial to dial the last number, or				Using Call Logs, page 48
	press the Navigation button (with the
	phone idle) to see your Placed Calls.

Place a call while another call	1.	Press Hold.			Using Hold and Resume,
is active (using the same line)	2.	Press New Call.			page 20
	2.	Press New Call.
	3.	Enter a number.

Dial from a call log	1.	Choose		> Missed Calls,	Using Call Logs, page 48
		Received Calls, or Placed Calls.
	2.	Press the listing on the touchscreen.

Tips

•You can dial on-hook, without a dial tone (pre-dial). To pre-dial, enter a number, then go off-hook by lifting the handset, pressing the number on the touchscreen, or pressing Dial, , or .

•When you pre-dial, your phone tries to anticipate the number you are dialing by displaying matching numbers (if available) from your Placed Calls log. This is called Auto Dial. To call a number displayed with Auto Dial, press the number, or scroll to it and go off-hook.

•If you make a mistake while dialing, press << to erase digits.

16	OL-14682-01

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Contents Americas Headquarters Page Common Phone Tasks Button Icons Contents Viewing or Removing Conference Participants Using a Handset, Headset, and Speakerphone Cisco One-Year Limited Hardware Warranty Terms Index Using this Guide Getting StartedIf you want to Then Safety and Performance Information Power OutageUsing External Devices Finding Additional InformationAccessibility Features Cisco Product Security OverviewConnecting Your Phone Removing the Hookswitch Clip Required Adjusting the Handset Rest OptionalAdjusting the Footstand Optional Registering with Taps Headset InformationAudio Quality Subjective to the User An Overview of Your Phone Understanding Buttons and HardwareDescription Understanding Lines vs. Calls Understanding Touchscreen Features Understanding Line and Call IconsIcon Line or call state Description Understanding Feature Buttons and Menus, Cleaning and Maintaining the Touchscreen Choosing Touchscreen ItemsTo choose a Do thisUnderstanding Feature Buttons and Menus Accessing the Help System on Your PhoneUnderstanding Feature Availability Feature SoftkeyUnderstanding SIP vs. Sccp Basic Call Handling Placing a Call-Basic OptionsFor more information If you want to Then SeePlacing a Call-Additional Options CorporateAnswering a Call If you want to Then For more information, seeEnding a Call AnswerTip Using Hold and Resume Or EndCallIf you want to Using Mute Switching Between Multiple CallsSwitching an In-Progress Call to Another Phone Viewing Multiple CallsTransferring Calls Sending a Call to a Voice Message System Forwarding Calls to Another NumberUsing Do Not Disturb Settings on the Web,Press CFwdALL or Forward All User Options Web Pages,Using Conference Features Making Conference CallsPress DND or Do Not Disturb Using Conference See Viewing or Removing Conference Participants,Using Join Using cBarge See Using Conference, Placing or Receiving Intercom CallsViewing or Removing Conference Participants Press ConfList or Conference ListYou cannot place an intercom call on hold Web pages. See Accessing Your User Options Web Pages, Advanced Call HandlingSpeed Dialing Directory on Your Phone,Picking Up a Redirected Call on Your Phone Storing and Retrieving Parked Calls Using a Shared Line Logging Out of Hunt GroupsUnderstanding Shared Lines Remote-in-Use IconUsing Barge to Add Yourself to a Shared-Line Call Sharing Call Information and BargingPrivacy CBarge and BargeUsing Barge Features Press PrivateUsing BLF to Determine a Line State Making and Receiving Secure CallsTracing Suspicious Calls Prioritizing Critical CallsPress Mcid or Malicious Call ID If you Then Using Cisco Extension Mobility Access Lists for Mobile Connect,See Switching an In-Progress Call to Another Phone, See Answering a Call,Phone, See Placing a Call-Additional Options, Using a Handset, Headset, and Speakerphone UserPreferences Audio Preferences Wideband Handset. If Using AutoAnswer Obtaining a HeadsetChanging Phone Settings Customizing Rings and Message IndicatorsUser Preferences Rings Options Web Pages,Customizing the Touchscreen User Preferences BrightnessUser Preferences Viewing Angle User Preferences Background ImagesUsing Call Logs and Directories Using Call LogsMissed Calls, Placed Calls, or Received Calls Press DeleteTip Using Corporate Directory on Your Phone Directory DialingCorporate Directory exact name can vary Using Personal Directory on Your Phone Press Fast Dial Personal Directory Personal Fast DialsTips Accessing Voice Messages Customizing Rings and Message Indicators,Using the User Options Web Pages Accessing Your User Options Web PagesIf you want to Then do this Options DeviceConfiguring Features and Services on the Web Using Personal Directory on the WebIf you want to Then do this after you log Choose User Options Personal Address BookCreate a PAB entry. See Using Your Personal Address Book on Choose User Options Fast DialsClick Add New Setting Up Speed Dials on the Web See Configuring Fast Dials on the Web,Choose User Options Device Click Speed DialsSetting Up Phone Services on the Web Click Phone ServicesControlling User Settings on the Web Click Service URLChoose User Options User Settings Controlling Line Settings on the Web Click Line SettingsChange the audible Setting Up Phones and Access Lists for Mobile Connect Choose User Options Mobility Settings Access ListsChoose User Options Mobility Settings Remote Destinations Click Remote DestinationsUsing Cisco WebDialer Network Configuration Host Name Understanding Additional Configuration Options Using a Shared Line,If you Then For more information See Using AutoAnswer, See Using BLF to Determine a LineSee Using Cisco Extension Advanced Call HandlingTroubleshooting Your Phone General TroubleshootingSymptom Explanation See Cleaning and MaintainingViewing Phone Administration Data Using the Quality Reporting ToolIf you are asked to Then Cisco One-Year Limited Hardware Warranty Terms Duration of Hardware WarrantyReplacement, Repair, or Refund Policy for Hardware To Receive a Return Materials Authorization RMA NumberIndex OL-14682-01 FAC 18 PAB Page Taps Page USA

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