Cisco Systems 7970 manual Picking Up a Redirected Call on Your Phone, Tips

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Picking Up a Redirected Call on Your Phone

Call PickUp allows you to answer a call that is ringing on a coworker’s phone by redirecting the call to your phone. You might use Call PickUp if you share call-handling with coworkers.

If you want to...	Then...

Answer a call that is ringing on	1.	Do one of the following:
another extension within your call		– If the PickUp softkey or button is available, press it.
pickup group		– If the PickUp softkey or button is available, press it.
pickup group		– If the PickUp softkey or button is not available, go
		– If the PickUp softkey or button is not available, go
		off-hook to display the PickUp softkey, then press it.
		If your phone supports auto-pickup, you are now
		connected to the call.
	2.	If the call rings, press Answer to connect to the call.

Answer a call that is ringing on	1.	Do one of the following:
another extension outside of your		– If the GPickUp softkey or Group PickUp button is
group		– If the GPickUp softkey or Group PickUp button is
group		available, press it.
		available, press it.
		– If the GPickUp softkey or Group PickUp button is not
		available, go off-hook to display the GPickUp
		softkey, then press it.
	2.	Enter the group pickup code.
		If your phone supports auto-pickup, you are now
		connected to the call.
	3.	If the call rings, press Answer to connect to the call.

Answer a call that is ringing on	1.	Do one of the following:
another extension in your group or		– If the OPickUp softkey or Other PickUp button is
in an associated group		– If the OPickUp softkey or Other PickUp button is
in an associated group		available, press it.
		available, press it.
		– If the OPickUp softkey or Other PickUp button is not
		available, go off-hook to display the OPickUp
		softkey, then press it.
		If your phone supports auto-pickup, you are now
		connected to the call.
	2.	If the call rings, press Answer to connect to the call.

Tips

•Depending on how your phone is configured, you might receive an audio and/or visual alert about a call to your pickup group.

•Pressing PickUp, GPickUp, or Group PickUp connects you to the call that has been ringing for the longest time.

Cisco Unified IP Phone 7970 Series for Cisco Unified Communications Manager 6.1

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Contents Americas Headquarters Page Common Phone Tasks Button Icons Contents Viewing or Removing Conference Participants Using a Handset, Headset, and Speakerphone Cisco One-Year Limited Hardware Warranty Terms Index If you want to Then Using this GuideGetting Started Power Outage Safety and Performance InformationUsing External Devices Finding Additional InformationCisco Product Security Overview Accessibility FeaturesConnecting Your Phone Adjusting the Footstand Optional Removing the Hookswitch Clip RequiredAdjusting the Handset Rest Optional Audio Quality Subjective to the User Registering with TapsHeadset Information Understanding Buttons and Hardware An Overview of Your PhoneDescription Understanding Lines vs. Calls Icon Line or call state Description Understanding Touchscreen FeaturesUnderstanding Line and Call Icons Understanding Feature Buttons and Menus, Choosing Touchscreen Items Cleaning and Maintaining the TouchscreenTo choose a Do thisAccessing the Help System on Your Phone Understanding Feature Buttons and MenusFeature Softkey Understanding Feature AvailabilityUnderstanding SIP vs. Sccp Placing a Call-Basic Options Basic Call HandlingFor more information If you want to Then SeeCorporate Placing a Call-Additional OptionsIf you want to Then For more information, see Answering a CallTip Ending a CallAnswer If you want to Using Hold and ResumeOr EndCall Switching Between Multiple Calls Using MuteViewing Multiple Calls Switching an In-Progress Call to Another PhoneTransferring Calls Forwarding Calls to Another Number Sending a Call to a Voice Message SystemSettings on the Web, Using Do Not DisturbPress CFwdALL or Forward All User Options Web Pages,Press DND or Do Not Disturb Using Conference FeaturesMaking Conference Calls See Viewing or Removing Conference Participants, Using ConferenceUsing Join Using cBarge Placing or Receiving Intercom Calls See Using Conference,Viewing or Removing Conference Participants Press ConfList or Conference ListYou cannot place an intercom call on hold Advanced Call Handling Web pages. See Accessing Your User Options Web Pages,Speed Dialing Directory on Your Phone,Picking Up a Redirected Call on Your Phone Storing and Retrieving Parked Calls Logging Out of Hunt Groups Using a Shared LineUnderstanding Shared Lines Remote-in-Use IconSharing Call Information and Barging Using Barge to Add Yourself to a Shared-Line CallPrivacy CBarge and BargePress Private Using Barge FeaturesMaking and Receiving Secure Calls Using BLF to Determine a Line StatePress Mcid or Malicious Call ID Tracing Suspicious CallsPrioritizing Critical Calls If you Then Access Lists for Mobile Connect, Using Cisco Extension MobilitySee Switching an In-Progress Call to Another Phone, See Answering a Call,Phone, See Placing a Call-Additional Options, Preferences Audio Preferences Wideband Handset. If Using a Handset, Headset, and SpeakerphoneUser Obtaining a Headset Using AutoAnswerCustomizing Rings and Message Indicators Changing Phone SettingsUser Preferences Rings Options Web Pages,User Preferences Brightness Customizing the TouchscreenUser Preferences Viewing Angle User Preferences Background ImagesUsing Call Logs Using Call Logs and DirectoriesMissed Calls, Placed Calls, or Received Calls Press DeleteTip Corporate Directory exact name can vary Using Corporate Directory on Your PhoneDirectory Dialing Using Personal Directory on Your Phone Personal Directory Personal Fast Dials Press Fast DialTips Customizing Rings and Message Indicators, Accessing Voice MessagesAccessing Your User Options Web Pages Using the User Options Web PagesIf you want to Then do this Options DeviceUsing Personal Directory on the Web Configuring Features and Services on the WebIf you want to Then do this after you log Choose User Options Personal Address BookClick Add New Create a PAB entry. See Using Your Personal Address Book onChoose User Options Fast Dials See Configuring Fast Dials on the Web, Setting Up Speed Dials on the WebChoose User Options Device Click Speed DialsClick Phone Services Setting Up Phone Services on the WebChoose User Options User Settings Controlling User Settings on the WebClick Service URL Click Line Settings Controlling Line Settings on the WebChange the audible Choose User Options Mobility Settings Access Lists Setting Up Phones and Access Lists for Mobile ConnectClick Remote Destinations Choose User Options Mobility Settings Remote DestinationsUsing Cisco WebDialer Network Configuration Host Name If you Then For more information Understanding Additional Configuration OptionsUsing a Shared Line, See Using BLF to Determine a Line See Using AutoAnswer,See Using Cisco Extension Advanced Call HandlingGeneral Troubleshooting Troubleshooting Your PhoneSymptom Explanation See Cleaning and MaintainingIf you are asked to Then Viewing Phone Administration DataUsing the Quality Reporting Tool Duration of Hardware Warranty Cisco One-Year Limited Hardware Warranty TermsTo Receive a Return Materials Authorization RMA Number Replacement, Repair, or Refund Policy for HardwareIndex OL-14682-01 FAC 18 PAB Page Taps Page USA

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