Cisco Systems MD-110 manual Notification, Monitor, To test an external call with release transfer

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Chapter 1 Ericsson MD-110 Serial Integration

Testing the Integration

 

 

Step 11

Under Message Waiting Indicators (MWIs), check Use MWI for Message

 

 

 

Notification.

 

 

Step 12

In the Extension field, enter x.

 

 

Step 13

Click the Save icon.

 

 

Step 14

Open the Status Monitor by doing one of the following:

 

 

 

• In Internet Explorer, go to http://<server name>/web/sm.

 

 

 

• Double-click the desktop shortcut to the Status Monitor.

 

 

 

• In the Windows systray, right-click the Cisco Unity icon and click Status

 

 

 

Monitor.

 

 

 

 

 

 

 

To test an external call with release transfer

 

 

 

 

 

 

Step 1

From Phone 2, enter the access code necessary to get an outside line, then enter

 

 

 

the number outside callers use to dial directly to Cisco Unity.

 

 

Step 2

On the Status Monitor, note the port that handles this call.

 

 

Step 3

When you hear the opening greeting, enter the extension for Phone 1. Hearing the

 

 

 

opening greeting means that the port is configured correctly.

 

 

Step 4

Confirm that Phone 1 rings and that you hear a ringback tone on Phone 2. Hearing

 

 

 

a ringback tone means that Cisco Unity released the call and transferred it to

 

 

 

Phone 1.

 

 

Step 5

Do not answer Phone 1, and confirm that the state of the port handling the call

 

 

 

changes to “Idle.” This state means that release transfer succeeds.

 

 

Step 6

Confirm that, after the number of rings that the phone system is set to wait, the

 

 

 

call is forwarded to Cisco Unity and that you hear the greeting for Example

 

 

 

Subscriber. Hearing the greeting means that the phone system forwarded the

 

 

 

unanswered call and the call-forward information to Cisco Unity, which correctly

 

 

 

interpreted the information.

 

 

Step 7

On the Status Monitor, note the port that handles this call.

 

 

Step 8

Leave a message for Example Subscriber and hang up Phone 2.

 

 

Step 9

On the Status Monitor, confirm that the state of the port handling the call changes

 

 

 

to “Idle.” This state means that the port was successfully released when the call

 

 

 

ended.

 

 

Ericsson MD-110 Serial Integration Guide

 

 

1-10

 

 

OL-1290-01

 

 

 

 

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Contents
Ericsson MD-110 Serial Integration Guide Ericsson MD-110 Serial Integration Guide Dual Phone System Integration Shutting Down or Restarting the Cisco Unity Server A-2 Purpose AudienceConventions OrganizationConvention Description Cisco Unity Documentation Document LocationObtaining Documentation World Wide WebOrdering Documentation Documentation CD-ROMDocumentation Feedback Cisco.com To access Cisco.com, go to the following websiteObtaining Technical Assistance Technical Assistance CenterContacting TAC by Using the Cisco TAC Website Xii Integration Overview Integration StepsPhone System RequirementsCisco Unity Server Integration Description Connections Between the Phone System and Cisco UnityIntegration Features Go to System Licensing Licensed Features Configuring Cisco Unity for the IntegrationTo confirm that the integration is enabled Switch Parameter Required SettingTo enable extensions beginning with zero To enter port settingsChange the final digit to 1, so the line reads Programming the Phone System To program the phone systemIs restarted Transfer type UsageTesting the Integration To set up the test configurationMonitor NotificationTo test an external call with release transfer To test an internal call with release transfer To set up supervised transfer on Cisco UnityTransfer Set the Rings to Wait For field to Click the Save icon To return Example Subscriber to the default settingsTo test supervised transfer Ericsson MD-110 Serial Integration Testing the Integration OL-1290-01 Integration Steps When No Phone Systems Are Installed Dual Phone System Integration OverviewEricsson MD-110 Serial Integration Guide Changing Cisco Unity Administrator Settings To specify switch settings for the traditional phone system To modify voice port settings To specify switch settings for Cisco CallManagerGo to System Switch IP Switch To reach someone on the traditional phone systemEricsson MD-110 Serial Integration Guide OL-1290-01 Changing the Number of Installed Ports Stop Unity To reinstall the AV-Cisco Tapi service providerTo remove the existing AV-Cisco TSP ProgramsRestart the Cisco Unity server Exiting the Cisco Unity Software To exit the Cisco Unity software from another computerTo shut down or restart the Cisco Unity server Starting the Cisco Unity SoftwareClick Shut Down Click Shut Down or RestartClick Start Cisco Unity To start the Cisco Unity software from another computerOL-1290-01 Phone System Integration To set the Port assignments in the Registry