Cisco Systems 7940, 7960 manual Putting a Call on Hold, If you Then

Chapter 3 Placing a Call and Other Basic Phone Tasks

Making Telephone Calls

Putting a Call on Hold

When you put a call on hold, the call remains active even though you and the other party cannot hear one another. You can answer other calls while a call is on hold.

Note Engaging the Hold feature generates music or a beeping tone. For this reason, avoid putting a conference call on hold.

Table 3-4lists ways to use the Hold feature:

Table 3-4 Putting a Call on Hold

If you...	Then...
want to put a call on hold	Press the Hold softkey.
want to resume a call on hold	Press the Resume softkey.
have multiple calls on hold	Use the Navigation button to select the desired call before you press
	Resume.
have multiple calls on multiple	Press the line button for the line to which you want to switch and
lines on hold	use the Navigation button to select the desired call. Press Resume.
	If you cannot use the Navigation button because only one line
	displays on your phone’s LCD screen, press the line button next to
	the call that you want to resume.
	If your phone opens a new line when you press the line button, press
	the EndCall softkey to return to the desired call.
	Tip	If you are using multiple lines, to see the phone number for
		a call you have on hold, press the ? button followed by the
		line button of the call on hold.

Related Topics

•Placing a Call, page 3-2

•Answering a Call, page 3-4

•Ending a Call, page 3-4

•Muting a Call, page 3-5

•Transferring a Call to Another Extension, page 3-7

	Cisco IP Phone 7960 and 7940 Series User Guide
3-6	78-10182-08