AT&T 9371 Case of Difficulty, If the phone doesn’t work at all, check these items first

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9371_book_1ATT 8/14/01 10:00 AM Page 29

IN CASE OF DIFFICULTY

If you have difficulty operating this phone, try the suggestions below.

For Customer Service, visit our website at www.telephones.att.com or call

1 800 222–3111.Please retain your receipt as your proof of purchase.

If the phone doesn’t work at all, check these items first:

•Make sure the AC adapter is plugged into an outlet not controlled by a wall switch.

•Make sure the telephone line cord is plugged firmly into the base unit and the modular jack.

•Make sure the base antenna is fully upright.

•If the handset does not beep when you press P, the battery might need charging.

•Make sure the battery pack is installed correctly.

•If you have dial pulse (rotary) service on your phone line, make sure the dial mode is set to dial pulse (see INSTALLATION).

If the above suggestions don’t solve the problem, try re-initializing the handset and base:

1Disconnect the power to the base.

2Remove the handset battery pack.

3Wait a few minutes.

4Connect the power to the base.

5Insert the handset battery pack.

6Put the handset in the base to re-initialize.

If you hear a two-beep signal when you try to use the handset:

•You might be out of range. Move closer to the base and try again.

•If moving closer to the base doesn’t help, try following the directions above for re-initializing the handset and base.

If the phone does not ring when you receive a call:

•Make sure the handset ringer is on.

•Make sure the telephone line cord is connected firmly to the base and the telephone jack.

•Make sure the AC adapter is plugged firmly into an outlet not controlled by a wall switch.

•You might be too far from the base; move closer.

•You might have too many extension phones on your telephone line to allow all of them to ring. Try unplugging some of them.

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Contents Draft 8/14/01 Part 1 Important Product InformationAdvanced American Telephones. All rights reserved Contents Before YOU Begin About Caller Identification Caller IDInstall the handset battery InstallationBefore You Install Attach belt clip to the cordless handset optional Table/Desk InstallationConnect the telephone line cord Connect the power cord Charge the handset battery Set the dial modeCheck for dial tone Set the time and date displayed on handset screenWall Installation Position the wall mount adapter on the baseFollow Steps 3-6 in Table/Desk Installation Mount the base on the wallTelephone Operation Headset Jack Handset Ringer Style/Battery SaveTemporary Tone Dialing Operating Range Display Screen MessagesSpeaker Volume MutePage/Intercom Handset LocatorTelephone Memory Store a Number in mDial the mNumber One Touch MemoryStore a Number in the Directory Edit a Number Stored in the Directory Dial Edit EraseDelete a Number Stored in the Directory Dial a Number Stored in the DirectoryStore a Number in Base Memory Dial a Number in Base MemoryReview Call History Caller ID OperationAbout Call History Delete Records from Call History Dial a Displayed NumberDelete a Specific Call Delete All CallsStore a Call History Record in the Directory Audible Indicators Answering System OperationSet the Clock About MailboxesRecord Your Announcement AT the BaseAnswering System Feature Setup Feature SummaryAdjust Playback Volume Listen to, Save & Delete MessagesDelete Messages Play MessagesCall Screening/Intercept Record a MemoVoice Menu Remote Access CommandsConnect with the Answering System End remote access call Record memoTurn system off Turn system onCharging the Handset Battery Pack BatteriesReplacing the Handset Battery Pack If the phone doesn’t work at all, check these items first If the phone does not ring when you receive a callCase of Difficulty If you hear noise or interference when using the phone If you hear other calls while using your phoneIf you lose a call after changing channels If messages are incompleteIf your outgoing announcement isn’t clear If you have difficulty hearing messagesIf CL appears in the Message Window Remote Commands Answering SystemPress Machine off press #0again