AT&T SB67148 user manual Deskset voicemail box answering system, Answering system and voicemail

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Answering system

Deskset voicemail box (answering system)

The deskset has a private voicemail box that is different from the general mailbox on the main telephone base or handset. The voicemail messages for the deskset can also be accessed from the main telephone base.

Answering system and voicemail

The deskset has separate indicators for two different types of voice messages: those left on its built-in answering system and those left at your service provider’s voicemail

(fees may apply). Your telephone’s built-in answering

Redial

 

Menu

 

 

 

system messages and voicemail messages are separate. Each alerts you to new messages differently.

• If you turn on the COVM feature (see COVM on page 30 for more information) and the COVM

icon displays on the deskset, your telephone service provider is indicating that it has new voicemail for you. To listen to your voicemail, you typically dial an access number provided by your telephone service provider, followed by a security code or PIN.

•To listen to messages recorded on your digital

answering system, press /MAILBOX on the deskset (see page 57).

Some service providers bundle or combine multiple services like voicemail and call waiting, so you may not be aware that you have voicemail. To check what services you have and how to access them, contact your telephone service provider.

To use your voicemail service rather than your answering system, turn off your answering system. To use your answering system rather than your voicemail service, contact your telephone service provider to deactivate your voicemail service. You can also use your telephone answering system and voicemail together by setting your built-in answering system to answer before voicemail answers as described below. To learn how to program your voicemail settings, contact your telephone service provider. Then, if you are on a call, or if the answering system is busy recording a message and you receive another call, the second caller can leave a voicemail message.

Set your answering system to answer calls at least two rings earlier than your voicemail is set to answer. For example, if your voicemail answers after six rings, set your answering system to answer after four rings. Some voicemail providers may program the delay before answering calls in seconds instead of rings. In this case, allow six seconds per ring when determining the appropriate setting.

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Contents User’s manual Congratulations Parts checklist Table of contents Index Hold Quick reference guideFlash To write names on the directory card Using menusMain menu Avoid placing the deskset too close to InstallationInstall the deskset as shown below Deskset installationBackup battery installation Low battery Backup battery chargingSB67148 Add and register a desksetRegister the deskset to your SynJ SB67118 telephone base SB67118Registering new device Register the deskset to your SynJ SB67138 telephone baseSB67138 Deregister a deskset Deregister a deskset Add a corded headset to the deskset Add a corded headsetMenu settings Deskset setupRinger volume Ringer tone Key tone LCD contrastLine selection LanguageLine, choose Line 1, Line 2, Line 3 or Line Hold reminder Deskset nameTo enter, edit or delete a speed dial number Speed dial setupCustomer support Make a call To make a call using the corded handset Line indicatorsDeskset basic operation To predial using the corded headset To predial using the speakerphoneSpeaker or Headset Answer a call To answer a call using the corded handsetEnd a call To end a call using the corded handset Dial a speed dial numberPage To delete a redialed number To save a redialed number in the directoryOptions while on calls To cancel call privacy To enable call privacyCall privacy To record a call Record a callTo play back a memo or phone conversation Hold Switch among linesJoin a call in progress To make a three-way conference call To access the directory while on a callChain dialing Three-way conference callsTo end a conference call To talk privately on the intercom callTo drop one line To drop the intercom callTurn off the Covm feature Make an intercom call IntercomBase or Calling All Answer an intercom call Answer an incoming call during an intercom callCall XDeskset Call transfer using intercomCall transfer using intercom PTT to the main telephone base or a system device Push to talk PTT intercomPTT to All Release PTT key to stop PTT to all devicesConvert a PTT call to an intercom call Answer a PTT callEnd a PTT call Capacity About the directoryExit the directory Create a new directory entry Create directory entriesKey Store a pause in a directory entryStore a flash in a directory entry NumberReview directory entries Review directorySearch by name Search directoryDelete all entries Dial, delete or edit directory entriesDisplay dial Delete an entryInformation about caller ID with call waiting About caller IDHow the caller ID information call log works Caller ID InformationScreen display of the deskset Review the caller ID information Missed new calls indicatorCaller ID operation Memory matchTo delete all call log entries View dialing optionsDial a call log entry Delete the call log entries To delete a call log entrySave a call log entry to the directory When the telephone number appearsReasons for missing caller ID information Reasons for missing caller ID informationScreen message Reason Answering system and voicemail Deskset voicemail box answering systemAnswering system capacity Set the answering system to answer automaticallyGeneral mailbox Auto attendantNew message indication Deskset mailbox setupFast answer mode Deskset mailbox overviewSet access code remote access code and mailbox security To set an alert number Notify alertTo turn alert on or off To confirm the call alert number set correctly To play the default announcement Deskset announcement setupTo play new messages in the general mailbox Message playbackTo play new messages in the deskset mailbox To play all old messages in the deskset mailboxOptions during playback When a message is playing on the desksetTransfer messages To delete all old messages in the general mailbox Call back to the mailbox message callerDelete all old messages To delete all old messages in the deskset mailboxSystem announces, Enter the mailbox number Record and deliver memosRemote commands Remote accessTo remotely reach the answering system Remote access Indicator tones Screen icons, indicator tones and lightsScreen icons Line 1-LINE Indicator lightsMute Deskset display screen messagesHandset X . Release PTT to stop StartCannot dial out TroubleshootingMy deskset doesn’t work at all Cannot get a dial tone from the corded handsetExperience poor sound quality when using the speakerphone Backup battery does not hold a chargeMy deskset isn’t performing normally Hear other calls while using my telephone My deskset does not ring when I receive a call My caller ID isn’t working My calls cut in and out while I’m using my desksetAnswering system is recording incomplete messages Telephone system does not receive caller ID when on a callHave difficulty hearing messages Answering system does not record messages System does not respond to remote commandsCovm shows on the screen display and I do not know why Common cure for electronic equipment Cannot retrieve voicemail messagesPage Safety information Important safety informationEspecially about telephone answering systems Precautions for users of implanted cardiac pacemakersEspecially about cordless telephones Pacemaker patientsIndustry Canada FCC part 68 and ActaFCC part What does this limited warranty cover? Limited warrantyHow long is the limited warranty period? Other limitations How do you get warranty service?Telephone operating range Technical specificationsBackup battery Dect 6.0 digital technologyIndex Index Action Remote command Remote access wallet card
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